At Windward Risk Managers, we pride ourselves on a dynamic, supportive IT environment. Our mission is to leverage technology to enhance the efficiency and security of our operations, ensuring we ...
At Windward Risk Managers, we pride ourselves on a dynamic, supportive IT environment. Our mission is to leverage technology to enhance the efficiency and security of our operations, ensuring we ...
At Windward Risk Managers, we pride ourselves on a dynamic, supportive IT environment. Our mission is to leverage technology to enhance the efficiency and security of our operations, ensuring we ...
At Windward Risk Managers, we pride ourselves on a dynamic, supportive IT environment. Our mission is to leverage technology to enhance the efficiency and security of our operations, ensuring we ...
Risk, Issue & Dependency Management: Identify, document, and track project risks, issues, and dependencies. Support mitigation plans and escalate concerns as needed to minimize delivery impacts.
Risk, Issue & Dependency Management: Identify, document, and track project risks, issues, and dependencies. Support mitigation plans and escalate concerns as needed to minimize delivery impacts.
Risk, Issue & Dependency Management: Identify, document, and track project risks, issues, and dependencies. Support mitigation plans and escalate concerns as needed to minimize delivery impacts.
Risk, Issue & Dependency Management: Identify, document, and track project risks, issues, and dependencies. Support mitigation plans and escalate concerns as needed to minimize delivery impacts.
As AR Commission Collection Manager, you will work closely with staff and company's Marketing, Sales and Operations teams to ensure the transactional accuracy and enhance the efficiency of the ...
As AR Commission Collection Manager, you will work closely with staff and company's Marketing, Sales and Operations teams to ensure the transactional accuracy and enhance the efficiency of the ...
As AR Commission Collection Manager, you will work closely with staff and company's Marketing, Sales and Operations teams to ensure the transactional accuracy and enhance the efficiency of the ...
As AR Commission Collection Manager, you will work closely with staff and company's Marketing, Sales and Operations teams to ensure the transactional accuracy and enhance the efficiency of the ...
Communicate with the adjuster team handling the claim and their management. * Negotiate with preferred and non-preferred vendors to ensure bills are in line with appropriate pricing and scope.
Communicate with the adjuster team handling the claim and their management. * Negotiate with preferred and non-preferred vendors to ensure bills are in line with appropriate pricing and scope.
Communicate with the adjuster team handling the claim and their management. * Negotiate with preferred and non-preferred vendors to ensure bills are in line with appropriate pricing and scope.
New
Communicate with the adjuster team handling the claim and their management. * Negotiate with preferred and non-preferred vendors to ensure bills are in line with appropriate pricing and scope.
New
Mitigation - Remediation Adjuster
Boca Raton, FL · On-site
$61K - $79K/yr
Communicate with the adjuster team handling the claim and their management. * Negotiate with preferred and non-preferred vendors to ensure bills are in line with appropriate pricing and scope.
Mitigation - Remediation Adjuster
Boca Raton, FL · On-site
$61K - $79K/yr
Communicate with the adjuster team handling the claim and their management. * Negotiate with preferred and non-preferred vendors to ensure bills are in line with appropriate pricing and scope.
Strong organizational and time management skills. * Prior Insurance Carrier Experience. * Knowledge of property insurance policy and coverage analysis. * Must be able to work under deadlines.
Strong organizational and time management skills. * Prior Insurance Carrier Experience. * Knowledge of property insurance policy and coverage analysis. * Must be able to work under deadlines.
Communicate with the adjuster team handling the claim and their management. * Negotiate with preferred and non-preferred vendors to ensure bills are in line with appropriate pricing and scope.
Communicate with the adjuster team handling the claim and their management. * Negotiate with preferred and non-preferred vendors to ensure bills are in line with appropriate pricing and scope.
Communicate with the adjuster team handling the claim and their management. * Negotiate with preferred and non-preferred vendors to ensure bills are in line with appropriate pricing and scope.
New
Communicate with the adjuster team handling the claim and their management. * Negotiate with preferred and non-preferred vendors to ensure bills are in line with appropriate pricing and scope.
New
This role requires balancing shifting priorities, managing scope changes, and driving projects to completion in a complex environment. Essential Functions: Business & Systems Analysis * Partner with ...
This role requires balancing shifting priorities, managing scope changes, and driving projects to completion in a complex environment. Essential Functions: Business & Systems Analysis * Partner with ...
Regularly meet with claims management to keep them informed of trends that may have an impact on claims in a specific assigned region/territory. * Develop and maintain industry, federal, state, and ...
Regularly meet with claims management to keep them informed of trends that may have an impact on claims in a specific assigned region/territory. * Develop and maintain industry, federal, state, and ...
Regularly meet with claims management to keep them informed of trends that may have an impact on claims in a specific assigned region/territory. * Develop and maintain industry, federal, state, and ...
Regularly meet with claims management to keep them informed of trends that may have an impact on claims in a specific assigned region/territory. * Develop and maintain industry, federal, state, and ...
Manage escalated phone calls transferred by the front-line customer service team * Analyze and make decisions on escalated endorsements * Assess policy reinstatement opportunities for accounts ...
Manage escalated phone calls transferred by the front-line customer service team * Analyze and make decisions on escalated endorsements * Assess policy reinstatement opportunities for accounts ...
Mitigation - Remediation Adjuster
Boca Raton, FL · On-site
$61K - $79K/yr
Communicate with the adjuster team handling the claim and their management. * Negotiate with preferred and non-preferred vendors to ensure bills are in line with appropriate pricing and scope.
Mitigation - Remediation Adjuster
Boca Raton, FL · On-site
$61K - $79K/yr
Communicate with the adjuster team handling the claim and their management. * Negotiate with preferred and non-preferred vendors to ensure bills are in line with appropriate pricing and scope.
Manage escalated phone calls transferred by the front-line customer service team * Analyze and make decisions on escalated endorsements * Assess policy reinstatement opportunities for accounts ...
Manage escalated phone calls transferred by the front-line customer service team * Analyze and make decisions on escalated endorsements * Assess policy reinstatement opportunities for accounts ...
Excellent organizational skills with the ability to manage multiple projects, assignments, and production support requests. * Excellent verbal and written communication skills. * Ability to work ...
Excellent organizational skills with the ability to manage multiple projects, assignments, and production support requests. * Excellent verbal and written communication skills. * Ability to work ...
Excellent organizational skills with the ability to manage multiple projects, assignments, and production support requests. * Excellent verbal and written communication skills. * Ability to work ...
Excellent organizational skills with the ability to manage multiple projects, assignments, and production support requests. * Excellent verbal and written communication skills. * Ability to work ...
Windward Risk Managers information
What is the difference between Windward Risk Managers vs Insurance Underwriters?
| Aspect | Windward Risk Managers | Insurance Underwriters |
|---|---|---|
| Credentials | Risk management certifications, industry-specific licenses | Insurance licenses, actuarial credentials often preferred |
| Work Environment | Corporate offices, consulting firms, or client sites | Insurance companies, brokerage firms, or underwriting agencies |
| Industry Usage | Used across various industries to assess and mitigate risks | Primarily within insurance companies to evaluate policy applications |
Windward Risk Managers focus on identifying and mitigating risks for organizations across multiple industries, often working in consulting or corporate settings. Insurance Underwriters evaluate insurance applications and determine policy terms within insurance companies. While both roles involve risk assessment, Windward Risk Managers have a broader scope, whereas Underwriters specialize in insurance policy evaluation.
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$19 - $26/hr
Full-time
Re-posted 24 days ago
Job description
About Us:
At Windward Risk Managers, we pride ourselves on a dynamic, supportive IT environment. Our mission is to leverage technology to enhance the efficiency and security of our operations, ensuring we continue to provide exceptional service to our policyholders and partners.
Position Summary:
We are seeking a proficient Help Desk Analyst Level 2 to join our IT Help Desk team. The successful candidate will work the IT support queue alongside Level 1 staff, taking on more complex tickets and serving as a point of escalation for issues that go beyond the Level 1 scope. Your role is crucial in maintaining the day-to-day reliability and efficiency of our IT operations.
Key Responsibilities:
- Work the IT support queue alongside Level 1 staff, responding to user requests via email, phone, and our ticketing system, while also taking on more complex tickets and escalations that require additional experience and troubleshooting depth.
- Provide remote and hands-on support across our Windows and macOS environments, including hardware troubleshooting, software installation, peripheral and printer issues, and basic network connectivity problems.
- Perform user account and access tasks in Active Directory and Microsoft 365, including password resets, account creation, group membership changes, mailbox configuration, and license assignments.
- Support employee onboarding and offboarding, including account provisioning, device preparation, software installation, and account decommissioning.
- Assist with end-user training, providing walkthroughs and guidance on company applications, tools, and IT processes for new hires and during the rollout of new systems.
- Use our RMM platform (NinjaOne) to deploy software, push patches, run remote sessions, and assist with routine endpoint maintenance.
- Monitor system reports and alerts, flagging deviations and escalating to higher-tier staff when appropriate.
- Assist with small IT projects and rollouts, such as hardware refreshes and software deployments, under the direction of senior staff.
- Provide guidance and knowledge sharing to Level 1 analysts, helping them grow into more complex troubleshooting work.
- Maintain accurate documentation of common issues, resolutions, and changes, contributing to the IT knowledge base and asset management records.
Qualifications:
- Bachelor's degree or 4 years of directly related IT support experience.
- Working knowledge of Windows and macOS support, Active Directory, and Microsoft 365.
- Experience troubleshooting hardware, software, and network connectivity issues across desktop and laptop environments.
- Comfort using RMM and remote support tools for endpoint troubleshooting and software deployment.
- Strong problem-solving skills, with the ability to work through complex tickets independently and recognize when to escalate.
- Excellent written and verbal communication skills, with the ability to explain technical issues clearly to non-technical users.
- Ability to multitask and prioritize in a fast-paced environment.
- Commitment to continuous professional development.
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Due to current business and operational considerations, we currently hire employees residing in the following states at this time: AL, AR, CA, CT, FL, GA, KY, MO, NC, NV, OH, SC, TN, TX, VA, and WI.
Work Authorization Requirement:
- This role requires permanent U.S. work authorization and does not offer employer sponsorship now or in the future.
WRM is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status. We take affirmative action to ensure that all employment decisions are based on merit, qualifications, and abilities.
Notice to Third Party Agencies: WRM does not accept unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by WRM’s Human Resources Department, WRM reserves the right to pursue and hire these candidates without financial obligation to recruiters or agencies.