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Will Call Representative Jobs in Rochester Hills, MI

REGIONAL MEDICAL IMAGING, P.C.

Check In Representative

Novi, MI · On-site

$16.50 - $21/hr

Assists in Express Check-In during which you will call patient ahead of time to confirm information ... WORK ENVIRONMENT The work environment characteristics described here are representative of those an ...

Sysco

Cycle Counter

Detroit, MI

$16 - $20.75/hr

Also serves as Will-call Clerk on scheduled Saturdays. Tues - Friday 7am-430pm and Sat 7am-12pm ... The requirements listed above are representative of knowledge, skill and/or ability required.

New

MDS Communications

Remote Call Center Agent

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... As an MDS Communication Specialist you will: Receive in-depth training. Be assigned to one of four ...

AEG

Box Office Representative

Detroit, MI · On-site

$16.75 - $22.75/hr

Distribute will call tickets for events and games. * Provide information to patrons concerning events and games as well as ticket policies. * Assist with printing and processing of season and group ...

FLAME

Customer Service Representative

Warren, MI

$15 - $20.50/hr

The ideal candidate will possess excellent customer service skills which include excellent ... The ideal candidate must have a minimum of one year of call center experience and be comfortable ...

FLAME

Customer Service Representative

Warren, MI

$15 - $20.50/hr

The ideal candidate will possess excellent customer service skills which include excellent ... The ideal candidate must have a minimum of one year of call center experience and be comfortable ...

FLAME

Customer Service Representative

Warren, MI · On-site

$15 - $20.50/hr

The ideal candidate will possess excellent customer service skills which include excellent ... The ideal candidate must have a minimum of one year of call center experience and be comfortable ...

FLAME

Customer Service Representative

Warren, MI · On-site

$15 - $20.50/hr

The ideal candidate will possess excellent customer service skills which include excellent ... The ideal candidate must have a minimum of one year of call center experience and be comfortable ...

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All JobsWill Call Representative JobsWill Call Representative Jobs in Rochester Hills, MI

Will Call Representative information

See Rochester Hills, MI salary details

$9

$16

$23

How much do will call representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for will call representative in Rochester Hills, MI is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.69 per hour, depending on experience, location, and employer.

What is a will call representative?

A Will Call Representative is responsible for managing orders that customers pick up directly from a business location rather than having them shipped. They verify customer identification, ensure that orders are accurate and complete, and coordinate with warehouse or sales staff to facilitate smooth pickups. Will Call Representatives often provide customer service by answering questions, resolving issues, and handling payment or documentation related to the order. Their role is vital in ensuring customers have a positive experience when retrieving their orders in person.

What are the key skills and qualifications needed to thrive as a will call representative?

To thrive as a Will Call Representative, you need strong organizational skills, attention to detail, and experience with order fulfillment or customer service, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, point-of-sale (POS) software, and basic office equipment is typically required. Outstanding communication, problem-solving, and time management skills help you provide excellent service and efficiently handle customer inquiries. These abilities ensure accurate order processing, minimize errors, and create a positive experience for customers picking up their purchases.

What are the most common challenges faced by will call representatives, and how can they be managed effectively?

Will Call Representatives often encounter challenges such as managing high volumes of customer pickups during peak times, ensuring accurate order fulfillment, and navigating last-minute changes or special requests. To handle these effectively, it's important to stay organized, communicate clearly with both customers and internal teams, and remain adaptable under pressure. Developing strong attention to detail and excellent customer service skills will help ensure a smooth experience for both customers and colleagues.

What is the difference between Will Call Representative vs Customer Service Representative?

AspectWill Call RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; may require basic computer skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentRetail stores, ticket offices, or event venuesCall centers, retail, or service offices
Employer & IndustryRetail, entertainment, transportationRetail, telecommunications, service industries
Primary RoleHandling customer pickups, managing will call ordersAssisting customers with inquiries, resolving issues

Will Call Representatives primarily focus on managing customer pickups and handling will call orders in retail or event settings. Customer Service Representatives provide broader support, assisting with inquiries and resolving issues across various industries. While both roles require strong communication skills, Will Call Representatives often work in specific environments like ticket offices or retail stores, whereas Customer Service Reps may work in call centers or retail outlets.

What job categories do people searching Will Call Representative jobs in Rochester Hills, MI look for?

The top searched job categories for Will Call Representative jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Will Call Representative jobs?

Cities near Rochester Hills, MI with the most Will Call Representative job openings:

Will Call Representative jobs near you

Call Center Patient Representative

Michigan Institute of Urology

Sterling Heights, MI • On-site

$16.25 - $20.75/hr

Full-time

Re-posted 20 hours ago

Michigan Institute Of Urology rating

5.3

Company rating: 5.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Job Type
Full-time
Description
GENERAL SUMMARY
The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.
Requirements
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
  • Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
  • Answers telephones in a professional manner.
  • Schedules appointments.
  • Takes messages for patients using electronic medical records.
  • Verifies and updates patient demographic information.
  • Registers new patients.
  • Addresses patient requests and inquires.
  • Resolves patient concerns.
  • Returns calls as necessary.
  • Updates registration and insurance information for existing patients.
  • Performs other position related duties as assigned.
  • Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
  • N/A

KNOWLEDGE SKILLS ABILITIES
  • Adept at multitasking.
  • Customer-oriented with ability to remain calm in difficult situations.
  • Detail-oriented.
  • Excellent verbal and written communication skills.
  • Knowledge in healthcare systems operations such as EMR.
  • Skill in using computer programs and applications including Microsoft Office.
  • Complies with all health and safety policies of the organization.
  • Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS
  • High School Diploma or equivalent required.

EXPERIENCE REQUIREMENTS
  • Previous experience in a busy medical office preferred.

REQUIRED TRAVEL
  • N/A

PHYSICAL DEMANDS
Carrying Weight Frequency
1-25 lbs. Frequent from 34% to 66%
26-50 lbs. Occasionally from 2% to 33%
Pushing/Pulling Frequency
1-25 lbs. Seldom, up to 2%
100 + lbs. Seldom, up to 2%
Lifting - Height, Weight Frequency
Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs. Seldom: up to 2%
Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs. Seldom: up to 2%

What Michigan Institute Of Urology employees say

Pay

Hours and flexibility

Workplace

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