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Will Call Representative Jobs in Rochester, MN (NOW HIRING)

Mayo Clinic

Principal Application Analyst

Rochester, MN · On-site

$112K - $164K/yr

Represents the first point of contact for reporting and fixing any issues regarding the contact center and will work closely with supervisors and agents to maintain consistent call delivery.

Liveops

Remote Spanish Bilingual Customer Service

Rochester, MN · Remote

$15.75 - $19.75/hr

As an Independent Contractor, you will: * Be your own boss * Choose when and to whom you provide ... Computer skills, including navigating multiple systems and documenting call notes * Ability to sit ...

prometric

Test Center Administrator (PT)

Rochester, MN · On-site

$13.50 - $16.25/hr

Vacation AVAILABLE SCHEDULE: * Part Time - Hours Will Vary * Schedule: Site may be open Monday ... Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ...

prometric

Test Center Administrator (PT)

Rochester, MN · On-site

$13.50 - $16.25/hr

Vacation AVAILABLE SCHEDULE: * Part Time - Hours Will Vary * Schedule: Site may be open Monday ... Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ...

prometric

Test Center Administrator (PT)

Rochester, MN

$13.50 - $16.25/hr

Vacation AVAILABLE SCHEDULE: * Part Time - Hours Will Vary * Schedule: Site may be open Monday ... Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ...

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Will Call Representative information

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How much do will call representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for will call representative in Rochester, MN is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.57 per hour, depending on experience, location, and employer.

What is a will call representative?

A Will Call Representative is responsible for managing orders that customers pick up directly from a business location rather than having them shipped. They verify customer identification, ensure that orders are accurate and complete, and coordinate with warehouse or sales staff to facilitate smooth pickups. Will Call Representatives often provide customer service by answering questions, resolving issues, and handling payment or documentation related to the order. Their role is vital in ensuring customers have a positive experience when retrieving their orders in person.

What are the key skills and qualifications needed to thrive as a will call representative?

To thrive as a Will Call Representative, you need strong organizational skills, attention to detail, and experience with order fulfillment or customer service, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, point-of-sale (POS) software, and basic office equipment is typically required. Outstanding communication, problem-solving, and time management skills help you provide excellent service and efficiently handle customer inquiries. These abilities ensure accurate order processing, minimize errors, and create a positive experience for customers picking up their purchases.

What are the most common challenges faced by will call representatives, and how can they be managed effectively?

Will Call Representatives often encounter challenges such as managing high volumes of customer pickups during peak times, ensuring accurate order fulfillment, and navigating last-minute changes or special requests. To handle these effectively, it's important to stay organized, communicate clearly with both customers and internal teams, and remain adaptable under pressure. Developing strong attention to detail and excellent customer service skills will help ensure a smooth experience for both customers and colleagues.

What is the difference between Will Call Representative vs Customer Service Representative?

AspectWill Call RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; may require basic computer skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentRetail stores, ticket offices, or event venuesCall centers, retail, or service offices
Employer & IndustryRetail, entertainment, transportationRetail, telecommunications, service industries
Primary RoleHandling customer pickups, managing will call ordersAssisting customers with inquiries, resolving issues

Will Call Representatives primarily focus on managing customer pickups and handling will call orders in retail or event settings. Customer Service Representatives provide broader support, assisting with inquiries and resolving issues across various industries. While both roles require strong communication skills, Will Call Representatives often work in specific environments like ticket offices or retail stores, whereas Customer Service Reps may work in call centers or retail outlets.

What are popular job titles related to Will Call Representative jobs in Rochester, MN?

For Will Call Representative jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching Will Call Representative jobs in Rochester, MN look for?

The top searched job categories for Will Call Representative jobs in Rochester, MN are:

Will Call Representative jobs near you

Principal Application Analyst

Mayo Clinic

Rochester, MN • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 19 days ago

Mayo Clinic rating

7.8

Company rating: 7.8 out of 10

Based on 699 frontline employees who took The Breakroom Quiz

128th of 887 rated healthcare providers

Job description

Provide advisory support to all enterprise contact centers regarding utilization and configuration of contact center applications, specifically Enterprise Workforce Optimization (WFO) solutions and will serve as the overall product expert for the organization. WFO applications allow the organization to measure the customer experience, identify what impacts them the most, and develop tactics to strategically improve and respond. Stability of WFO tools is necessary to manage business processes and provide actionable data to leaders for decision making. Responsible for design, development, monitoring, administrating, and reporting on the technologies for the Enterprise Contact Center. Duties include but are not limited to:  Leads the design, development, customization, implementation and support of IVR applications on the Contact Center Portal and outbound dialers. Makes recommendations and designs IVR applications that creates a positive customer experience. Frequently works with contact center platforms and technologies. Daily call list loading, consistent monitoring of intra-day dialer and agent activity, as well as campaign reporting. Monitor performance, daily data integration, validity of output, and coordinate the care and on/o hours maintenance of the applications. Must be able to accurately assess and resolve basic issues surrounding call list management and agent interaction with the software. Performs routine dialer maintenance tasks. Represents the first point of contact for reporting and fixing any issues regarding the contact center and will work closely with supervisors and agents to maintain consistent call delivery. Customizes IVR environments using required software such as Core JAVA and VXML or others. Develops applications that can retrieve data using various databases such as Oracle 9i and SQL Server 7.0. Designs and validates dialing rules meet FCC regulations for all dialing campaigns. Designs and delivers initial solution configuration and ongoing configuration as Enterprise WFO footprint expands. Monitors adapters and feeds to ensure they are working properly and engages Enterprise Systems partners to resend if necessary. Completes model validations to ensure data output is valid and accurate between source and WFM/QM software. Responsible for managing all IVR projects from inception to implementation and post cut-over support. Responsible for overall design, expansion, and enhancements of IVRs related to generating new revenue streams. Independently designs and deploys new applications with other I.T. systems integration for voice technology services and outbound dialers. Assists with upgrades, fixes, patches and maintains the lab environment in order to execute testing/user acceptance testing. Participate in on-call rotation. The Application Administrator also assists with ongoing data integration as new customers or work types are identified. Telecommuting permitted.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law".  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Master's degree in Business Analysis, Business Administration, Engineering, Computer Information Systems, or related and 6 years of experience OR a Bachelor's degree in Business Analysis, Business Administration, Engineering, Computer Information Systems, or related and 8 years of experience required.

Skills: Background in customizing IVR environments using required software such as Core JAVA , VXML; Background in developing applications using various databases such as Oracle 9i and SQL Server 7.0; Vendor application design; Monitoring and maintenance of intra-day dialer and agent activity and campaign reporting; Maintenance of telephony converged platform lab environment in order to execute testing/user acceptance testing.

Anyone seeking to apply for this position may submit an application at jobs.mayoclinic.org. Reference job Ref# 385790

Visa sponsorship is not available for this role.
 

What Mayo Clinic employees say

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About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919

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