Wic Customer Service Jobs in Arizona (NOW HIRING)

POSITION SUMMARY

The WIC Trainer plays a key role in building staff confidence and competency by delivering engaging, hands-on training in nutrition, breastfeeding, client services, and language of care. This position supports new and existing staff through classroom instruction, one-on-one mentoring, computer-based modules, and on-the-job demonstrations. The WIC Trainer models best practices, provides real-time feedback during observations, and ensures staff meet State competency requirements prior to certification. By fostering a supportive learning environment, the WIC Trainer promotes professional growth, consistency in service delivery, and adherence to WIC policies. This role works closely with the Training Coordinator and management team to align training with program goals and travels to all Adelante WIC locations to provide consistent training and staff support.

EXPECTATIONS

Every Adelante employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism and competence.

OUR CORE VALUES

• Excellence
• Integrity
• Sustainability
• Respect
• Compassion
• Learning

ESSENTIAL SKILLS AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• Department of Public Safety

• Bachelor's degree in nutrition required
• Must possess a valid Arizona Driver's License

NONESSENTIAL SKILLS AND EXPERIENCE

• A minimum of 2 years of job-related experience including direct WIC-services
• Knowledge of breastfeeding and lactation recommended

Knowledge of adult learning and theory preferred

POSITION REPONSIBILITIES/ESSENTIAL

The WIC Trainer conducts engaging training sessions in nutrition, breastfeeding, client services, and language of care through a variety of methods, including classroom, one-on-one mentoring, computer-based modules, and on-the-job demonstrations.

• Guides new employees through the training plan by modeling WIC procedures, answering questions, and providing real-time feedback during observations and client interactions.
• Ensures staff demonstrate competency in assigned skills prior to certification, per State policy.
• Acts as a role model, demonstrating excellent customer service, client-centered communication, and professional standards.
• Assesses staff performance during training, offering constructive feedback and encouragement for continued growth.
• Communicates observations and recommendations regarding staff progress to Site Supervisors or Site Leaders.
• Evaluates training sessions by gathering feedback and observing effectiveness to ensure staff understand and apply knowledge correctly.
• Identifies when additional training or skill reinforcement is needed to ensure Maintains up-to-date knowledge of WIC policies, breastfeeding promotion, and nutrition education to ensure accuracy in training. consistent service quality across all sites.
• Attends state-required trainings or meetings as designated for Trainers
• Collaborates with the Training Coordinator and management team to align training activities with program needs and goals.
• Travels to all Adelante WIC locations to provide consistent, hands-on training and support.

Additional Duties and Responsibilities

• Other duties as request or assigned

PCMH

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare's written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante's legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance, and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.