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Wic Customer Service Jobs in Arizona (NOW HIRING)

El Rio Health

WIC Clerk - El Pueblo - WIC

Tucson, AZ · On-site

$16.50 - $23.96/hr

The WIC Clerk screens for participant eligibility, oversees scheduling across all El Rio Health WIC ... Provides excellent customer service in person and/or by telephone. * Demonstrates self-initiative ...

New

ADELANTE HEALTHCARE INC

WIC Trainer

Phoenix, AZ · On-site

POSITION SUMMARY The WIC Trainer plays a key role in building staff confidence and competency by ... Acts as a role model, demonstrating excellent customer service, client-centered communication, and ...

ADELANTE HEALTHCARE INC

WIC Trainer

Phoenix, AZ · On-site

POSITION SUMMARY The WIC Trainer plays a key role in building staff confidence and competency by ... Acts as a role model, demonstrating excellent customer service, client-centered communication, and ...

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Wic Customer Service information

See Arizona salary details

$9

$17

$25

How much do wic customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for wic customer service in Arizona is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What is a WIC Customer Service representative?

WIC Customer Service representatives are professionals who assist clients participating in the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). They help eligible families understand and access their benefits, answer questions about nutrition and program requirements, and resolve issues related to appointments, benefits, or documentation. Their goal is to provide supportive, respectful service to ensure clients can make the most of the WIC program. These representatives often work in clinics, health departments, or over the phone, and play a crucial role in improving community health outcomes.

What are the key skills and qualifications needed to thrive as a WIC Customer Service representative?

To thrive as a WIC Customer Service Representative, you need knowledge of nutrition program guidelines, experience in customer service, and typically a high school diploma or equivalent. Familiarity with WIC management systems, scheduling software, and basic office equipment is often required. Strong interpersonal skills, patience, and cultural sensitivity help build rapport with clients from diverse backgrounds. These skills are essential to ensure eligible families receive accurate information and support, fostering positive community health outcomes.

What are some common challenges WIC Customer Service representatives face when assisting program participants?

WIC Customer Service representatives often encounter challenges such as addressing language barriers, managing high call or client volumes, and explaining complex eligibility requirements to participants. Additionally, representatives need to handle sensitive situations with empathy, especially when clients are experiencing food insecurity or frustration about program limitations. Collaborating with nutritionists and local agencies is also key, as it ensures participants receive accurate information and timely support.

What is the difference between Wic Customer Service vs Wic Nutritionist?

AspectWic Customer ServiceWic Nutritionist
Required CredentialsHigh school diploma or equivalent; training providedBachelor's degree in nutrition or dietetics; licensure often required
Work EnvironmentCustomer service settings, clinics, WIC officesHealthcare settings, clinics, private practices
Employer & Industry UsageWIC program, government health agenciesHealthcare providers, public health agencies
Common Search & Comparison IntentCustomer support roles in WICNutrition counseling and education in WIC

Wic Customer Service roles focus on assisting clients, managing appointments, and providing program information, often requiring minimal formal credentials. Wic Nutritionists, however, provide personalized nutrition advice, requiring specialized education and licensure. Both roles are vital within the WIC program but differ in responsibilities and qualifications.

What are popular job titles related to Wic Customer Service jobs in Arizona?

For Wic Customer Service jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Wic Customer Service jobs in Arizona look for?

The top searched job categories for Wic Customer Service jobs in Arizona are:

Wic Customer Service jobs near you
Infographic showing various Wic Customer Service job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,434 per year, or $17.5 per hour.

WIC Clerk - El Pueblo - WIC

El Rio Health

Tucson, AZ • On-site

$16.50 - $23.96/hr

Full-time

Posted 2 days ago

New

Job description

IntroductionAre you are looking for a career with one of Tucson’s largest, most highly regarded healthcare organizations that offers generous benefits, competitive salaries, free health classes and makes a difference in the lives of more than one in ten Tucsonans?

Overview

Salary: $16.50 - $23.96 per hour, depending on qualifications

Schedule: Monday through Friday, 8am to 5pm


The WIC Clerk serves in a clerical role under general supervision of a WIC Nutrition Services Manager. The WIC Clerk screens for participant eligibility, oversees scheduling across all El Rio Health WIC clinics, promotes the WIC program to potentially eligible participants, performs clerical responsibilities, and other duties essential for the operation of the Special Supplemental Nutrition Program for Women, Infants and Children (WIC).

The primary goal of the El Rio Health WIC Clerk is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

Responsibilities

  • Prepares and maintains the front desk/reception area for receiving clients, maintaining a clutter-free, professional workstation.
  • Provides excellent customer service in person and/or by telephone.
  • Demonstrates self-initiative by being aware of work environment and acts as a team player to assist coworkers and others.
  • Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, and Service Excellence requirements (AIDET) at all times with all clients, visitors, and employees.
  • Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
  • Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.
  • Maintains security and inventory of benefit supplies (Farmers market Checks and eWIC cards).
  • Maintains patient confidentiality by controlling the environment and information being disclosed to authorized individuals.
  • Determines WIC program eligibility in accordance with local, state, and federal regulations and procedures.
  • Explains program procedures, regulations, processes and timeframes to applicants and representatives, utilizing WIC Rights and Obligations.
  • Provides instructions for participants who do not comply with program procedures and regulations and supports bringing participants into compliance.
  • Conducts interviews and accurately documents information on residency, income, and family situation in a computerized participant database.
  • Schedules and re-schedules participant appointments according to allowable time limits.
  • Generates and provides a diverse set of reports as assigned or requested, by using available reporting programs linked to organizational software databases.
  • Plans and participates in community outreach activities.
  • Attends meetings, trainings, and conferences as required.

Requirements

Minimum Education and Experience:

  • High School Diploma or General Education Diploma (G.E.D.).

Required Licenses, Certifications, and Registrations:

  • Current certification in Basic Life Support (BLS) for health care providers.
  • Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
  • Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

Preferred Education, Experience, Skills, Abilities:

  • Prior work or volunteer experience in a healthcare setting.
  • Bilingual (English/Spanish) with the ability to speak, read, and write in both languages.

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