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Front Office Coordinator - Career Path to Professional Travel Sales

Elite Travel Inc. – Southeast Missouri's Premier Travel Consulting Firm

 We hire for character, train for excellence, and grow careers.

Due to an internal promotion, Elite Travel Inc. is seeking an energetic, polished, and highly organized Front Office Coordinator to become the first impression of our company while preparing for an exciting career in Professional Travel Sales.

This is an entry-level position with a clearly defined career path. You'll begin by mastering our front office operations, client service, marketing, public relations, and administrative processes. As your knowledge and skills develop, you'll transition into our comprehensive one-year Travel Sales Training Program, preparing you for a rewarding career helping clients create unforgettable travel experiences.
This is an entry-level position with a clearly defined career path. You'll begin by mastering our front office operations, client service, marketing, public relations, and administrative processes. As your knowledge and skills develop, you'll transition into our comprehensive one-year Travel Sales Training Program, preparing you for a rewarding career helping clients create unforgettable travel experiences.

We are making a significant investment in the person we hire. Therefore, we are looking for someone who wants to build a long-term career with Elite Travel—not someone simply looking for an administrative job.

What You'll Do

As our Front Office Coordinator, you'll be the face and voice of Elite Travel.

Your responsibilities will include:

• Welcome clients with warmth, professionalism, and enthusiasm.
• Answer incoming phone calls and assist clients with exceptional customer service. Heavy Call volume
• Schedule appointments and onboard new clients into our travel planning process.
• Explain and collect our Plan-to-Go consultation fee.
• Perform high-volume data entry with exceptional accuracy.
• Maintain organized client files and databases.
• Prepare professional correspondence, emails, and documents.
• Maintain and update our social media platforms.
• Create engaging marketing materials using Canva.
• Assist with public relations, press releases, community outreach, and special events.
• Correspond with hotels, cruise lines, resorts, and travel partners to arrange VIP amenities for clients.
  • Support our travel advisors while ensuring every client receives outstanding service.
    

Career Path to Professional Travel Sales

• As you progress through your training, you'll learn how to:
  • Build lasting client relationships.
  • Recommend exceptional travel experiences.
  • Develop professional sales skills.
  • Learn destinations, cruises, resorts, escorted tours, and travel products.
  • Follow up with prospective and existing clients.
  • Deliver outstanding customer service that earns repeat business and referrals.
  • Build a rewarding career where your success is driven by your initiative, professionalism, and ability to help clients make informed travel decisions.
    
  Successful Travel Sales professionals are relationship builders, excellent communicators, problem solvers, and trusted advisors. They are self-motivated, goal-oriented, and genuinely enjoy helping people.
  
• If you're looking for a position that will remain strictly administrative, this opportunity is probably not the right fit.
• This position is designed for individuals who aspire to become successful professionals in Travel Sales.
  

What We're Looking For

The ideal candidate is:

• A self-starter who takes initiative.
• Friendly, outgoing, and professional.
• Highly organized and detail-oriented.
• Positive, dependable, and energetic.
• Comfortable working in a fast-paced office.
• Coachable and eager to learn.
• Interested in sales and building relationships.
• Passionate about helping people.
• Looking for long-term employment and career growth.
• A professional circle of influence
  

Technical Qualifications

Applicants should have:

• Minimum typing speed of 75 words per minute.
• Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, Teams, and Microsoft 365.
• Experience using Canva to create professional marketing materials.
• Experience maintaining business social media platforms.
• Strong written and verbal communication skills.
• Excellent spelling, grammar, and proofreading abilities.
• The ability to quickly learn new software and technology.

An associate's or bachelor's degree in business, hospitality, tourism, marketing, communications, or a related field is preferred but not required. Equivalent experience will be considered

Schedule

Because our clients travel seven days a week, our commitment to exceptional customer service extends beyond a traditional Monday–Friday schedule.

This is a full-time position consisting of five scheduled shifts per week, including Saturdays and Sundays. Days off will be scheduled during the week. Weekend availability is required and is an essential part of this position. 

Our Culture

Elite Travel is built on a foundation of integrity, professionalism, servant leadership, and exceptional customer care. We proudly serve a diverse clientele, including leisure travelers, corporate clients, and many churches, ministries, and faith-based organizations.

We welcome applicants of all backgrounds who share our commitment to honesty, excellence, respect, and delivering an exceptional client experience.

Why Build Your Career with Elite Travel?

At Elite Travel, we believe great companies are built by great people.

Many of our team members have built long and successful careers with us because we invest in our people, celebrate success, and genuinely support one another. We believe in teamwork, professionalism, accountability, continuous learning, and helping every team member reach their full potential.

We work hard because our clients deserve our very best, but we also believe in encouraging one another, sharing knowledge, celebrating achievements, and creating a workplace where people genuinely enjoy coming to work.

Our company is built on a foundation of integrity, honesty, servant leadership, respect, compassion, excellence, and faith-inspired values. Those principles guide how we serve our clients and how we treat one another every day. We proudly serve a diverse clientele, including leisure travelers, businesses, organizations, churches, ministries, and faith-based groups. We welcome qualified applicants of all backgrounds who share our commitment to professionalism, integrity, and exceptional customer service
Condition of Employment:
Selected candidate must be willing to:

• Take a confidential personality survey by independent facilitator Lighthouse consulting
• Complete skills assessments, including typing, Microsoft office proficiency
• Sign the company's confidentiality, non -disclosure and proprietary information agreement and any other employment agreements required by applicable law.
• Possess or be able to obtain a valid U.S. Passport
• Maintain a professional appearance and represent Elite Travel Inc with the highest standards of integrity and customer service.

Compensation:
"Compensation is competitive and based on experience, with additional earning opportunities available as you advance into Professional Travel Sales."