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Security Guard - Operations Center Operator

Normal, IL • On-site

Allied Universal
Investigation and Physical Security Services • 10K+ employees
Learn more about Allied Universalexternal

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Allied Universal rating

5.5

Company rating: 5.5 out of 10

Based on 2,615 frontline employees who took The Breakroom Quiz

Job description

Overview
Company Overview:
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Pay Rate: $25.00 / Hour
Valid Driver's License Required
Must be Able to Type 40 WPM
1st Shift Friday/Saturday - 2nd Shift Sunday/Monday
Join a Growing Company Today!
Allied Universal® is hiring a Security Operations Center Operator. The Security Operations Center (SOC) is the centralized hub which manages the security and safety issues at our client's facilities. The Security Operations Center Operator provides outstanding customer service to all calling parties while being firm following all processes in place to achieve excellent outcomes.
The Security Operations Center is staffed twenty-four (24) hours per day, seven (7) days per week. The position monitors all security, communications, and fire/life safety systems and is the liaison between safety and security departments.
RESPONSIBILITIES:
  • Monitor all security, communications, and fire/life safety systems via provided monitoring systems
  • Answer and respond to events and situations received over regular and emergency phones, 2-way radios, and intercoms.
  • Accurately document routine and unusual events occurring on or near the facilities
  • Make emergency notifications necessary pursuant to policies and procedures
  • Proactively monitor all surveillance cameras and CCTV remote viewer programs; monitor and respond to all security/life safety system alarms
  • Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies and non-emergency calls
  • Serve as the liaison between all departments and the security department
  • Handle (without delay) complaints and unusual/critical event information as directed by procedures

QUALIFICATIONS:
  • High school diploma or equivalent
  • Valid driver's license if driving a company or customer owned vehicle
  • Must possess one or more of the following:
    • Military service
    • POST Certified law enforcement experience
    • Minimum of two (2) years of work experience in public sector dispatch or emergency operations center (PSAP, 911)
    • Minimum of two (2) years of verifiable data entry experience
    • Minimum of three (3) years of verifiable private/corporate security experience
  • Advanced computer skills and proficiency; proficiency with Google Applications; able to monitor and/or utilize multiple software programs at once
  • Ability to quickly and efficiently analyze high stress situations to determine the proper communication of events and to dispatch the proper teams to determine the best course of action to take
  • Ability to adapt in a dynamic work environment while possibly working under pressure
  • Ability to prioritize workload based on urgency
  • Ability to communicate effectively
  • Excellent oral and written communication skills; able to communicate efficiently elevated stressful situations
  • Strong organizational skills and attention to detail; able to multitask efficiently
  • Demonstrated analytic and critical thinking skills
  • Ability to work in a team environment
  • Able to type 40+ words per minute with high level of accuracy
  • Able to work flexible schedules

PREFERRED QUALIFICATIONS:
  • Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field
  • Eight (8) or more years of active service in any military branch
  • Heavy Customer Service Background - we are looking for highly motivated people who are dedicated to providing outstanding customer service to our client, our employees, guests and visitors

BENEFITS:
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Company's retirement plans
  • Seven holidays annually paid at time and a half, if worked
  • 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law

Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2026-1672410

What Allied Universal employees say

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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