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Weekend Technical Interviewer Jobs (NOW HIRING)

Noor WFS

Field Interviewer - Appleton WI

Appleton, WI · On-site

$21 - $23/hr

Technical Skills: * High-speed Internet access at home. * Proficiency in Microsoft Office products ... and weekends. * Willingness to travel locally and/or nationally to conduct interviews in ...

New

Noor WFS

Field Interviewer - Milwaukee WI

Milwaukee, WI · On-site

$21 - $23/hr

Technical Skills: * High-speed Internet access at home. * Proficiency in Microsoft Office products ... and weekends. * Willingness to travel locally and/or nationally to conduct interviews in ...

New

Noor WFS

Field Interviewer - Green Bay WI

Green Bay, WI · On-site

$21 - $23/hr

Technical Skills: * High-speed Internet access at home. * Proficiency in Microsoft Office products ... and weekends. * Willingness to travel locally and/or nationally to conduct interviews in ...

New

Noor WFS

Field Interviewer - Madison WI

Madison, WI · On-site

$21 - $23/hr

Technical Skills: * High-speed Internet access at home. * Proficiency in Microsoft Office products ... and weekends. * Willingness to travel locally and/or nationally to conduct interviews in ...

New

Noor WFS

Field Interviewer - La Crosse WI

La Crosse, WI · On-site

$21 - $23/hr

Technical Skills: * High-speed Internet access at home. * Proficiency in Microsoft Office products ... and weekends. * Willingness to travel locally and/or nationally to conduct interviews in ...

New

Noor WFS

Field Interviewer - Eau Claire WI

Eau Claire, WI · On-site

$21 - $23/hr

Technical Skills: * High-speed Internet access at home. * Proficiency in Microsoft Office products ... and weekends. * Willingness to travel locally and/or nationally to conduct interviews in ...

New

The Pennsylvania State University

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to ... interviewer. * These positions are a great opportunity for those looking for flexible part-time ...

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How much do weekend technical interviewer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for weekend technical interviewer in the United States is $20.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

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Cities with the most Weekend Technical Interviewer job openings:

What are the most commonly searched types of Technical Interviewer jobs?

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States with the most job openings for Weekend Technical Interviewer jobs include:

Weekend Technical Interviewer jobs near you
Infographic showing various Weekend Technical Interviewer job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,604 per year, or $21 per hour.

CS Technical Support Supervisor

Newegg

Diamond Bar, CA • On-site

Full-time

Posted 12 days ago

Newegg rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Key Responsibilities
  • Directly supervise the PC / technical support team (Specialists) - hiring, onboarding, coaching, and performance management.
  • Set clear goals and deliver regular feedback, development plans, and career growth; conduct one-on-ones and performance reviews.
  • Build a customer-first culture - model empathy, professionalism, and low-effort service across the team.
  • Own team KPIs - CSAT, AHT, ASA, abandon rate, QA, and service levels - monitoring daily performance and driving improvements.
  • Manage staffing, scheduling, and workforce coverage across phone, chat, and callbacks, including peak-season planning.
  • Partner with QA and Training on calibration, quality, and continuous skill development (formal certification delivered through external programs).
  • Execute the pre-sales and post-sales strategy - turn consultations into confident purchases (conversion, attach, AOV) and resolve issues that prevent returns.
  • Stand up and scale new capabilities - on-site troubleshooting, callback scheduling, and remote screen-share / live assist.
  • Measure and prove pre-sales revenue impact; report results to leadership.
  • Partner with PMs and Marketing on an education-first Knowledge Base and FAQs - improving self-service and reducing repeat contacts.
  • Enable the broader CS frontline - cheat-sheets, warm-transfer standards, and knowledge sharing so more technical contacts resolve at first touch.
  • Own the training and certification program - onboarding curriculum, CompTIA A+ and Network+ attainment tracking, voucher and budget management, and completion rates - partnering with the Lead on technical content.
  • Run quality assurance: call and chat monitoring, scorecards, calibration sessions, and targeted coaching based on observed gaps.
  • Own team-level service metrics - SLA attainment, first-contact resolution, escalation rate, handle time, and CSAT - and report performance and trends to CS leadership.
  • Own executive and complex escalations end to end; analyze root causes and implement fixes that prevent recurrence.
  • Partner cross-functionally with Product Management (category collaboration and escalation path), Tech / Genesys (routing, IVR, chatbot), Logistics, and Marketplace to resolve customer-impacting issues.
  • Ensure the team maintains deep technical expertise - personally credible, and developing a senior specialist as the designated technical escalation point (especially where no separate Lead role exists).
  • Translate the teams technical root-cause findings into concrete training, process, and staffing actions, and route product or vendor-facing issues to the right partners.
  • Own recruiting and onboarding for the team - headcount planning, screening, and ramp serving as technical interviewer.
  • Own the operational rollout of the onsite-troubleshooting pilot: staffing model, scheduling, cost tracking, and success criteria, with the Lead owning the technical protocol.
  • Leverage AI to raise quality and efficiency - agent-assist (CS Co-Pilot), AI-driven QA, and analytics for root-cause and contact-driver insights - and build it into the team's workflow and self-service.
  • Embraces AI and automation to improve the customer experience and scale the team.
  • Handle customer contacts directly during peak volume, coverage gaps, and complex cases - staying hands-on, credible with the team, and close to the customer experience.

Qualifications
Required
  • Experience supervising or formally leading a customer-facing support, contact center, or technical services team.
  • Working understanding of PC hardware and technical support workflows - sufficient to assess quality, coach effectively, and make sound prioritization calls.
  • Demonstrated experience with quality assurance practices - monitoring, scorecards, and calibration - in a support environment.
  • Experience with scheduling, coverage planning, or workforce management for a shift-based team.
  • Track record of developing people: onboarding programs, certification or skills tracking, and performance improvement.
  • Ability to deliver direct, specific feedback and manage performance conversations with professionalism.
  • Ability to work on-site in Diamond Bar with a schedule aligned to team coverage needs, including some evenings, weekends, and holidays.

Preferred
  • CompTIA A+ or an equivalent technical credential.
  • Experience in e-commerce, retail, or technical-retail customer service at scale.
  • Experience standing up a new service channel, program, or pilot from the ground up.
  • Familiarity with CRM/ticketing platforms and support reporting tools.
  • Experience managing a team that includes a senior technical individual contributor.

Leadership & Core Competencies
  • Builds capability rather than dependency - develops Specialists so that escalation volume falls over time.
  • Comfortable managing someone with deeper technical expertise than their own, and secure enough to defer on technical calls.
  • Manages by evidence - uses QA data and service metrics to decide where to coach, staff, and invest.
  • Direct and fair in feedback; addresses performance issues early rather than letting them compound.
  • Stays composed and organized through peak-season volume and staffing crunches.
  • Connects day-to-day service quality back to what it costs the business - returns, repeat contacts, and customer retention.

What Newegg employees say

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