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Job Summary and Purpose:

A Smart Solutions Specialist is a direct customer interfacing position, and he/she is responsible for ensuring the proper installation, adjustment, and commissioning of equipment at customer sites, as well as conducting audits, and performing maintenance operations. Acting as the main link between the customer and Ceva, the position ensures that equipment operates efficiently and in compliance with technical standards. It requires proactive oversight to anticipate issues, minimize downtime, and maintain reliability. By helping with both implementation and after-sales service, the role directly contributes to customer satisfaction and operational excellence. It also supports meeting customers' expectations and building long-term partnerships, reinforcing Ceva's reputation for quality and service.

Responsibilities and Key Duties:

        Equipment Installations

o  Coordinates with the Genesys Technical Manager, Territory Manager, and/or VSE Manager for the installation and support of Smart Solutions equipment (e.g., Genesys) and other hatchery automation systems.

o  Works with the Genesys Technical Manager to ensure that the customer-required equipment is available and suitable for installation, meeting both local and customer safety and compliance specifications.

o  Manages inventory of parts and supplies needed for equipment installation.

o  Performs on-site equipment inspections, installations, and operator training.

        Equipment Service

o  Performs evaluations and validation of Smart Solutions equipment, including routine maintenance and troubleshooting as required, which can occur after normal working hours.

o  Conducts hatchery training, troubleshooting, and equipment services on Smart Solutions equipment installed by Ceva.

o  Completes all required equipment reporting and documentation for designated customers and areas of responsibility.

o  Frequently updates and consults with customers on equipment performance and opportunities for improvement.

o  Advises customers and internal teams on system configuration, process improvements, and best practices to optimize operational efficiency.

o  Operates with minimal supervision, making decisions that directly impact system performance and customer satisfaction.

        Process Evaluation

o  Performs process evaluations and reports for designated customers within the region of responsibility.

o  Provides on-site training on the proper use of equipment and related bio aspects (e.g., chick quality).

o  Serves as a trusted technical advisor to customers, guiding them through system optimization, continuous improvement, and operational excellence.

o  Builds long-term customer relationships through consultative problem-solving, collaboration, and innovation.

o  Provides feedback to Territory Managers, Key Account Managers (KAM), and Strategic Account Managers (SAM).

  Participates in customer meetings as required.

Core Competencies and Attitudinal Characteristics:

       Shape solutions out of complexity - Work to evolve immediate environment.

       Client focus - Make sure needs and requests are treated equally and in a positive way.

       Collaborates with empathy - Fully takes part in the working group to share information, listens to others and have a clear idea of the decisions taken.

       Engage and develop - Open to share knowledge and to receive feedback from others.

       Drive ambition and accountability - Ensure accuracy of work through the use of KPI's and a responsible commitment.

       Influence others -Show structure and confidence while speaking.

Technical / Functional Competencies:

       Ability to understand the hatchery activities, processes, key factors and to use the vocabulary needed.

       Advanced understanding of the automation and equipment functionalities and ability to use proper engineering vocabulary.

       Ability to understand the relations between Ceva's activities and the biological dimension of hatchery production.

       Ability to understand the principles of scientific model, attitude and approach.

       Basic understanding of Ceva's hatchery products.

       Ability to prepare and perform a marketing speech, using vocabulary and concepts

Qualifications:

Education - 4-year degree and/or 2-year technical degree with 2 years related technical experience

Work Experience - 2+ years of related poultry work experience preferred

Other - Safety Training, C.H.I.C.K Program Training. Hot Works Training, and others as required.

Physical Requirements:

       Lift up to 50 pounds (more with assistance)

       Driving for up to 10 hours per day

       Hatchery environment can be hot and humid

Working Conditions:

A majority of the work occurs driving to and from as well as working inside a poultry hatchery. Overnight and weekend work may be required.

Travel Required:

80%+ travel required

 This job description is intended to convey information essential to understanding the scope of the job and general nature and level of work performed by job holders within this job.  This job description is not intended to be an exhaustive list of qualifications, skills, duties and responsibilities or working conditions associated with the job.  This job description is not an employment contract.  Ceva reserves the right to modify job duties and/or job descriptions at any time to meet the needs of the business.

*VEVRAA Federal Contractor
**Ceva is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, genetic information, actual or perceived sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Ceva encourages men and women, members of all racial and ethnic groups, individuals with disabilities and veterans to apply.

669B