ZipRecruiter

Log In

1

Weekend Shopify Chat Support Jobs in Virginia (NOW HIRING)

ZILLION TECHNOLOGIES, INC

E-Channel Representative

Henrico, VA · On-site +1

$34K - $39K/yr

... chat and secure email, unsecure email, and other online customer utilization. Work is varied in ... Able to support service related social media questions and concerns and moderation. * Participation ...

ZILLION TECHNOLOGIES, INC

VA

$36K - $42K/yr

... chat and secure email, unsecure email, and other online customer utilization. Work is varied in ... Able to support service related social media questions and concerns and moderation. * Participation ...

RavenTek

Helpdesk Support Specialist II

Norfolk, VA · On-site

$25 - $28/hr

... weekends included) Hours: Full Time 30+ per week (varies per week) FLSA Status: Hourly, Nonexempt ... Respond to end-user phone, email, or chat requests for technical support in a timely manner while ...

Massanutten Resort

Call Center Agent

Mcgaheysville, VA · On-site

$12.77/hr

Days vary from week to week, including weekends and holidays (when needed) Hours: * Varied hours ... Respond to email, chat, and phone inquiries * Support work culture of service excellence * Other ...

Leap

Jewelry Sales Advisor: Grown Brilliance

Mclean, VA · On-site

$19 - $24/hr

Key responsibilities include supporting sales initiatives, enhancing team and customer engagement ... Experience with CRM and retail technology, including Endear, Shopify, Slack, and Google Workspace ...

Leap

Jewelry Sales Advisor: Grown Brilliance

Mclean, VA · On-site

Key responsibilities include supporting sales initiatives, enhancing team and customer engagement ... Experience with CRM and retail technology, including Endear, Shopify, Slack, and Google Workspace ...

previous page

Showing results 41-60

All JobsShopify Chat Support JobsWeekend Shopify Chat Support JobsWeekend Shopify Chat Support Jobs in Virginia

Weekend Shopify Chat Support information

What is a weekend Shopify chat support?

Weekend Shopify Chat Support roles involve assisting Shopify users, such as store owners and customers, through live chat during the weekends. Responsibilities typically include answering questions about Shopify’s platform, troubleshooting issues, providing guidance on store setup, and resolving technical problems. These roles require strong communication skills, familiarity with Shopify’s features, and the ability to work efficiently during high-traffic periods. Weekend support staff play a crucial part in ensuring continuous customer service when regular weekday teams are unavailable.

What are the key skills and qualifications needed to thrive as a weekend Shopify chat support?

To thrive as a Weekend Shopify Chat Support, you need strong customer service skills, proficiency in written communication, and familiarity with e-commerce platforms like Shopify. Experience with live chat support tools, help desk software, and basic troubleshooting of Shopify features is typically required. Patience, problem-solving ability, and a customer-centric attitude help you excel in resolving user queries efficiently. These skills ensure prompt, accurate, and friendly support, leading to higher customer satisfaction and retention for the business.

What are some common challenges faced by weekend Shopify chat support representatives, and how can they be managed?

Weekend Shopify Chat Support representatives often encounter high volumes of customer inquiries, especially during promotional periods or sales events. They must effectively manage multiple chat conversations simultaneously while maintaining a high standard of customer service. Time management, clear written communication, and familiarity with Shopify's platform tools are essential for handling these challenges. Collaborating with team members through internal chat channels and utilizing knowledge bases can also help resolve complex issues efficiently.

What is the difference between Weekend Shopify Chat Support vs Weekend Customer Service Representative?

AspectWeekend Shopify Chat SupportWeekend Customer Service Representative
CredentialsBasic customer service skills, familiarity with Shopify platformCustomer service skills, sometimes specific industry knowledge
Work EnvironmentOnline chat support, e-commerce focusCall centers, retail stores, or online
Industry UsagePrimarily in e-commerce and online retailVarious sectors including retail, telecom, and services
Search & Comparison IntentFocus on e-commerce support rolesGeneral customer service roles across industries

Weekend Shopify Chat Support specializes in assisting online shoppers via chat on Shopify stores, requiring familiarity with e-commerce platforms. In contrast, Weekend Customer Service Representatives handle a broader range of customer inquiries across various industries, often via phone or email. Both roles involve customer interaction but differ in platform, industry focus, and specific skills required.

What are the most commonly searched types of Shopify Chat Support jobs in Virginia?

The most popular types of Shopify Chat Support jobs in Virginia are:

Weekend Shopify Chat Support jobs near you

E-Channel Representative

Henrico, VA • On-site, Remote

ZILLION TECHNOLOGIES, INC
IT Services • 51 - 200 employees
Learn more about ZILLION TECHNOLOGIES, INCexternal

$34K - $39K/yr

Full-time

Re-posted 5 days ago

Key responsibilities

  • Assist customers with E-Channel needs through inbound calls, email, and online chat.

  • Handle questions related to loans, deposits, maintenance, and online banking issues, including escalated inquiries.

  • Support social media customer service and participate in afterhours and on-call support for social media efforts.

Job description

Company Description
Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.
Job Description
Job Title - CW - E-Channel Representative
Number of Positions - 1
Position Description:
This position is responsible for understanding the products and processes of the E-Channel, including all 's online banking platforms, bill pay and maintenance, mobile products and services, online chat and secure email, unsecure email, and other online customer utilization. Work is varied in nature with changing priorities. Incumbent should be logical in their approach and be able to handle multiple tasks during the course of work performed.
Position Accountabilities:
  • Effectively assist customers with E-Channel needs through various inbound methods, including inbound calls, secure and non-secure email, and online chat.
  • Provide exemplary service and tact through verbal and non-verbal communications with a special emphasis on written communication in email and chat form.
  • Handle all questions and inquiries through these channels, including questions related to loans, deposits, and maintenance.
  • Conduct research as needed regarding bill pay and online channel customer issues.
  • Handle escalated and next tier calls related to e-channel questions, including browser incompatibility and password resets and lockouts.
  • Able to support service related social media questions and concerns and moderation.
  • Participation in rotation of afterhours and on call support for the bank's Social Media efforts.
  • Efficiently refer sales opportunities seamlessly to Sales & Service Representatives within the Customer Contact Center.
  • Maintain a strong understanding of Clinet's Digital products and services, and stay abreast of changes and enhancements.
  • Provide support to inbound call queue for general customer questions and concerns.
  • Proactively analyze callers' needs.
  • Use standard screens and procedures to handle callers' needs effectively and when necessary go beyond these standard methods to resolve customer issues.
  • Navigate a computerized system to address and resolve callers' needs.
  • Adhere to all applicable laws and regulations governing bank operations, including compliance with Clientshares' BSA/AML Policy and Procedures.
  • Other duties as assigned.

Organizational Relationship: This assignment reports to the E-Channel Supervisor
Qualifications
Position Qualifications
Education & Experience
  • High school diploma or equivalent, college preferred.
  • Previous call center experience and/or written customer communication preferred.

Knowledge & Skills:
  • Strong problem solving and decision making abilities; able to think analytically
  • Excellent customer service and telephone skills
  • Proven written and online chat communication skills and flexibility.
  • Well organized
  • Able to handle multiple tasks
  • Flexible, able to adapt to change
  • Detail oriented and quality focused
  • Excellent oral and written communication skills
  • Shifts may vary for each position offering, depending on business need
  • Able to work weekend hours on a rotating basis
  • Proficient computer skills relevant to Outlook, Word, Excel, and PowerPoint
  • Solid knowledge of web or mobile based support, including but not limited to browsers, compatibility, virus software, and other online technical troubleshooting.

Additional Information
Thanks & Regards,
Praveen Kumar,
Sr. Recruiter
Zillion Technologies Inc
E-mail: praveen(at)zilliontechnologies(dot)com
Phone: 571-814-3745

Apply