Weekend Road Mapping Jobs (NOW HIRING)

Job Summary:
Boys Town is a national child and family care organization that has been making a difference since 1917. They are seeking a highly skilled Senior ServiceNow Developer Analyst to lead the design, development, and optimization of their ServiceNow platform, ensuring alignment with enterprise IT strategy and delivering scalable solutions.
Responsibilities:
• Serves as a subject matter expert to the ServiceNow platform team responsible for analysis, design, development, and implementation of modules and applications on ServiceNow.
• Receives technical requests from leadership, end users, or business departments. Assists manager with evaluating requests for feasibility and prioritizing business needs.
• Responsible for managing the Agile development process for the ServiceNow team, to include defining Agile roles, providing guidance to define level of effort for development, and communicating development expectations as needed.
• Identifies, documents, assigns, and properly communicates sprint work, testing, release schedules, and updates.
• Leads and manages ServiceNow updates and upgrades to include new feature implementations. Ensures proper road mapping and testing have been completed prior to release.
• Works with internal and external technical teams to ensure outcomes are delivered on time and within scope, budget, and quality expectations.
• Continually drives for operational improvements and efficiencies.
• Defines programming standards for the team and provides guidance on ServiceNow platform coding best practices.
• Leads the analysis process to leverage the ServiceNow tool, to create solutions for business technical challenges, and fully leverage tool capabilities.
• Proactively performs detailed analysis to identify areas of improvement with Boys Town technical processes and look for opportunity to fully integrate ServiceNow functions.
• Identifies ServiceNow reliability and performance improvements; adjusts and optimizes the production systems to improve customer experience.
• Collaborates with other internal IT departments to provide technical expertise and support for key technical initiatives.
• Works closely with team members and stakeholders to determine business need scope, configure, test, document, and deploy changes to the environment, while ensuring the system remains healthy and functions efficiently.
• Tracks, prioritizes, and implements integration requests and bug fixes, leveraging formal release and change management processes. On-call duties are included as part of this position.
• Configures, develops, implements, and maintains multiple ServiceNow modules including, Incident Management, Problem Management, Change Management, Knowledge Management, Request Management, Service Catalog, Custom Business Applications, and Service Portal.
• Partners with leadership to socialize architecture and development best practices within ServiceNow across a shared environment.
• Configures ServiceNow applications, including creating workflows, writing JavaScript, optimizing the UI, and managing groups and roles to meet user requirements.
• Maintains in-depth technical and functional knowledge applicable to the ServiceNow platform. Provides training, consultation, and development opportunities for team members.
Qualifications:
Required:
• Bachelor's degree in MIS, Information Technology, Computer Science, or a related field, or equivalent combination of education and experience required.
• Minimum of 6 years of hands-on experience in ServiceNow, including development, configuration, integration, and implementation with an advanced knowledge of the platform required.
• Previous experience with Agile project management methodologies and the software development lifecycle required.
• Available to participate in weekend on-call rotation and off hours production releases required.
• At least one of these certifications: ServiceNow Certified Implementation Specialist Certification, ServiceNow Certified Application Developer Certification, or ServiceNow Certified System Administrator Certification required.
Preferred:
• ITIL Foundation, Practitioner Certification
Company:
Boys Town specializes in social services, mental health, criminal justice, community strengthening and healing services. Founded in 1917, the company is headquartered in Boys Town, USA, with a team of 1001-5000 employees. The company is currently Late Stage.