We offer a 100% remote work environment, an outstanding benefits package, and a team of personable ... Our Customer Success Managerwill own client engagement, utilization, and value realization ...
We offer a 100% remote work environment, an outstanding benefits package, and a team of personable ... Our Customer Success Managerwill own client engagement, utilization, and value realization ...
As Nuvolo's Head of Customer Success, you will lead Nuvolo's Global Customer Success team to the next level of maturity in delivering world class service to our clients, while maximizing retention ...
As Nuvolo's Head of Customer Success, you will lead Nuvolo's Global Customer Success team to the next level of maturity in delivering world class service to our clients, while maximizing retention ...
As Nuvolo's Head of Customer Success, you will lead Nuvolo's Global Customer Success team to the next level of maturity in delivering world class service to our clients, while maximizing retention ...
As Nuvolo's Head of Customer Success, you will lead Nuvolo's Global Customer Success team to the next level of maturity in delivering world class service to our clients, while maximizing retention ...
Head of Customer Success (Remote)
Wellesley, MA · On-site +1
As Nuvolo's Head of Customer Success, you will lead Nuvolo's Global Customer Success team to the next level of maturity in delivering world class service to our clients, while maximizing retention ...
Head of Customer Success (Remote)
Wellesley, MA · On-site +1
As Nuvolo's Head of Customer Success, you will lead Nuvolo's Global Customer Success team to the next level of maturity in delivering world class service to our clients, while maximizing retention ...
Customer Success Engineer
Boston, MA · On-site +1
Customer Success Engineer Scandit USA (East Coast) Imagine the what. Build the how. Scandit gives ... USA, East Coast (Remote). Ideally based in Boston or another East Coast city. You'll work US ...
Customer Success Engineer
Boston, MA · On-site +1
Customer Success Engineer Scandit USA (East Coast) Imagine the what. Build the how. Scandit gives ... USA, East Coast (Remote). Ideally based in Boston or another East Coast city. You'll work US ...
Remote (U.S.) * Full-Time Team: Customer Success Mindset: Do you like owning outcomes, not just accounts? Read on. About Nametag Nametag is a category leader in identity verification, security, and ...
Remote (U.S.) * Full-Time Team: Customer Success Mindset: Do you like owning outcomes, not just accounts? Read on. About Nametag Nametag is a category leader in identity verification, security, and ...
Customer Success Manager
Boston, MA · On-site +1
$120K - $140K/yr
Customer Success Manager - Digital Health / Healthcare Technology We are partnering with a growing healthcare technology company that delivers digital solutions designed to improve patient engagement ...
Customer Success Manager
Boston, MA · On-site +1
$120K - $140K/yr
Customer Success Manager - Digital Health / Healthcare Technology We are partnering with a growing healthcare technology company that delivers digital solutions designed to improve patient engagement ...
Remote Offices, Anywhere in the world. Requirements / Essential Duties Ability to call on and word directly with C level executives in small to large size businesses. Previous account management ...
Remote Offices, Anywhere in the world. Requirements / Essential Duties Ability to call on and word directly with C level executives in small to large size businesses. Previous account management ...
Senior Customer Success Manager
Somerville, MA · On-site +1
The Customer Success team at Modulate blends professional services and support with technical ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...
Senior Customer Success Manager
Somerville, MA · On-site +1
The Customer Success team at Modulate blends professional services and support with technical ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...
Customer Success Manager I (Remote)
Wellesley, MA · On-site +1
As a Nuvolo Customer Success Manager I , you will be responsible for maintaining strong client relationships and act as the main point of contact (post-implementation) for our clients. As a CSM, you ...
Customer Success Manager I (Remote)
Wellesley, MA · On-site +1
As a Nuvolo Customer Success Manager I , you will be responsible for maintaining strong client relationships and act as the main point of contact (post-implementation) for our clients. As a CSM, you ...
Customer Success Manager
Boston, MA · On-site +1
About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our customers by helping them harness the full potential of Crayon's capabilities to build a best in class ...
Customer Success Manager
Boston, MA · On-site +1
About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our customers by helping them harness the full potential of Crayon's capabilities to build a best in class ...
Preservica is growing at pace and this is a great opportunity to be a significant contributor in our Customer Success programmes. Responsibilities * Foster and maintain open channels of communication ...
Preservica is growing at pace and this is a great opportunity to be a significant contributor in our Customer Success programmes. Responsibilities * Foster and maintain open channels of communication ...
Customer Success Manager
Boston, MA · On-site +1
Track and report on customer success metrics and KPIs to inform strategic improvements. Onboarding and Orientation * Guide new customers through a welcoming onboarding process, focusing on clear ...
Customer Success Manager
Boston, MA · On-site +1
Track and report on customer success metrics and KPIs to inform strategic improvements. Onboarding and Orientation * Guide new customers through a welcoming onboarding process, focusing on clear ...
Customer Success Manager - US
Boston, MA · On-site +1
Description The Customer Success Manager is responsible for managing a portfolio of enterprise customers, ensuring successful adoption of the Tufin platform and delivery of the Guided Success service.
Customer Success Manager - US
Boston, MA · On-site +1
Description The Customer Success Manager is responsible for managing a portfolio of enterprise customers, ensuring successful adoption of the Tufin platform and delivery of the Guided Success service.
Customer Success Manager I (Remote)
Wellesley, MA · On-site +1
As a Nuvolo Customer Success Manager I , you will be responsible for maintaining strong client relationships and act as the main point of contact (post-implementation) for our clients. As a CSM, you ...
New
Customer Success Manager I (Remote)
Wellesley, MA · On-site +1
As a Nuvolo Customer Success Manager I , you will be responsible for maintaining strong client relationships and act as the main point of contact (post-implementation) for our clients. As a CSM, you ...
New
Sr. Customer Success Manager
Boston, MA · On-site +1
As a Hi Marley Customer Success Manager, you will be the backbone of our relationship with our customer base. In this role you will maintain a high level of customer satisfaction by building lasting ...
Sr. Customer Success Manager
Boston, MA · On-site +1
As a Hi Marley Customer Success Manager, you will be the backbone of our relationship with our customer base. In this role you will maintain a high level of customer satisfaction by building lasting ...
Customer Success Manager I (Remote)
Wellesley, MA · On-site +1
As a Nuvolo Customer Success Manager I , you will be responsible for maintaining strong client relationships and act as the main point of contact (post-implementation) for our clients. As a CSM, you ...
Customer Success Manager I (Remote)
Wellesley, MA · On-site +1
As a Nuvolo Customer Success Manager I , you will be responsible for maintaining strong client relationships and act as the main point of contact (post-implementation) for our clients. As a CSM, you ...
Growth Customer Success Manager
Boston, MA · Remote
$125K - $150K/yr
As a Growth Customer Success Manager, you'll be responsible for retaining and growing 40-60 mid ... We are targeting an East Coast based Remote hire. What's in it for you? * Huge impact opportunity:
Growth Customer Success Manager
Boston, MA · Remote
$125K - $150K/yr
As a Growth Customer Success Manager, you'll be responsible for retaining and growing 40-60 mid ... We are targeting an East Coast based Remote hire. What's in it for you? * Huge impact opportunity:
Customer Success Manager, Customer Digital Products
Burlington, MA · On-site +1
$128K - $192K/yr
Can be located in Burlington or Bedford MA, or Remote Millipore Sigma is looking for a Customer Success Manager to help grow adoption, engagement, and value realization for our Customer Digital ...
Customer Success Manager, Customer Digital Products
Burlington, MA · On-site +1
$128K - $192K/yr
Can be located in Burlington or Bedford MA, or Remote Millipore Sigma is looking for a Customer Success Manager to help grow adoption, engagement, and value realization for our Customer Digital ...
Senior Customer Success Manager
Boston, MA · On-site +1
$110K - $125K/yr
Senior Customer Success Manager Application Deadline: 24 September 2026 Department: Customer ... Flexible working arrangements, including remote (unless otherwise specified) * Thoughtfully ...
Senior Customer Success Manager
Boston, MA · On-site +1
$110K - $125K/yr
Senior Customer Success Manager Application Deadline: 24 September 2026 Department: Customer ... Flexible working arrangements, including remote (unless otherwise specified) * Thoughtfully ...
Weekend Remote Customer Success information
What is the difference between Weekend Remote Customer Success vs Weekend Remote Customer Support?
| Aspect | Weekend Remote Customer Success | Weekend Remote Customer Support |
|---|---|---|
| Primary Focus | Building long-term client relationships, onboarding, and retention | Handling technical issues, troubleshooting, and resolving customer inquiries |
| Required Skills | Communication, relationship management, product knowledge | Technical troubleshooting, problem-solving, communication |
| Work Environment | Collaborative with sales and account teams, proactive engagement | Reactive support, technical tools, ticket systems |
| Common Certifications | Customer success certifications, CRM proficiency | Technical support certifications, product-specific training |
Weekend Remote Customer Success focuses on fostering long-term relationships and ensuring customer satisfaction, while Weekend Remote Customer Support primarily addresses technical issues and resolves customer inquiries. Both roles require strong communication skills, but Customer Success emphasizes relationship-building, whereas Customer Support centers on technical troubleshooting.
What are popular job titles related to Weekend Remote Customer Success jobs in Massachusetts?
For Weekend Remote Customer Success jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Weekend Remote Customer Success jobs in Massachusetts look for?
The top searched job categories for Weekend Remote Customer Success jobs in Massachusetts are:
Customer Success Manager
Cambridge, MA • Remote
LNS Research •
Marketing Research • 11 - 50 employees11 - 50 employees
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 27 days ago
Job description
About LNS:
It is an exciting time to join LNS Research.
We are a mission and vision-driven firm, focused on advising COOs and their teams to achieve transformational performance improvements in industrial safety, quality, productivity, and sustainability. We are seeking an
Customer Success Manager to join our Salesdepartment.
We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional colleagues who will value and support your work. In this role, reporting to the Commercial Leader, you will be able to take pride in contributing directly to our organization's growth, the success of our clients, and putting your own stamp on our sales and business growthinitiatives. Our Customer Success Managerwill own client engagement, utilization, and value realization, ensuring clients fully leverage LNS Research through structured engagement tied to business outcomes.You will:
- Be a core member of the Sales Team
- Work closely with the different functional leaders at LNS Research
Primary Responsibilities
- Execute a structured onboarding process for new advisory clients to ensure rapid time-to-value
- Own client retention outcomes and drive renewals in partnership with Industry Principals
- Close defined add-on engagements including strategy days, event sponsorships, and speaking engagements
- Collaborate with Industry Principals and the analyst team on account strategy and sales alignment
- Serve as the internal voice of the customer, channeling client feedback to the research and events team
- Capture customer quotes, testimonials, and case studies for use in marketing and sales collateral
- Recruit customer speakers and drive industrial customer attendance at LNS flagship event
Required Skills and Competencies
- Strong understanding of manufacturing and/or supply chain operations.
- Outstanding critical thinking and strategic planning skills.
- Positive, high-activity, team-based individual.
- Proven ability to recognize unspoken client needs and convert those insights to opportunities
- Ability to engage, and manage C-level and senior-level relationships with peer-to-peer level confidence within large multinational companies.
- Strong computer proficiency in Microsoft 365 products, including PowerPoint, as well as CRM, web conferencing services, and efficiency in email and internet applications.
- Proficiency with using AI Tools in daily work execution
- Strong professional written, verbal, and presentation skills.
Education and Experience
- Proven customer success experience with the proven ability to drive renewal through engagement
- Minimum of 2-4 years experience in client-facing, account management, or customer success roles
- Prior experience in an advisory, research, or professional services firm preferred
- Experience managing a defined book of business with retention accountability
- Bachelor's degree required
Along with a flexible and supportive culture, we have some great benefits and perks for our employees:
- Medical, Dental & Vision coverage
- Participation in company option plan
- Company Paid Life Insurance
- Short- & Long-TermDisability coverage
- 401(k) with Company Match
- Flexible Spending Account
- Company PaidTele-Heath Program
- Flexible PTO with 11 paid Holidays
- Employee Assistance Program
- Employee Perks Discount Program
- Flexible and supportive working environment
This is a virtual role. Candidates must be in the USA only. Minimal travel, as business needs require. Compensation will be commensurate with experience.
LNS Research is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. To learn more about LNS and its products and services, visit our website at:www.lnsresearch.com
About LNS Research
Sourced by ZipRecruiter
Industry
Marketing research
Company size
11 - 50 Employees
Headquarters location
Cambridge, MA, US
Year founded
2011