Boston, MA · Remote
VODA.ai is seeking a full-time, remote Customer Success Manager. As part of the team, you will be responsible for driving customer adoption, retention, renewals, and long-term success across a ...
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Boston, MA · Remote
VODA.ai is seeking a full-time, remote Customer Success Manager. As part of the team, you will be responsible for driving customer adoption, retention, renewals, and long-term success across a ...
Boston, MA · Remote
The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager, you\'ll own the post-sale relationship for a portfolio of K-12 district and state-agency accounts ...
Boston, MA · Remote
The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager, you\'ll own the post-sale relationship for a portfolio of K-12 district and state-agency accounts ...
We offer a 100% remote work environment, an outstanding benefits package, and a team of personable ... Our Customer Success Managerwill own client engagement, utilization, and value realization ...
We offer a 100% remote work environment, an outstanding benefits package, and a team of personable ... Our Customer Success Managerwill own client engagement, utilization, and value realization ...
Boston, MA · On-site +1
$95K - $105K/yr
We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers ...
Boston, MA · On-site +1
$95K - $105K/yr
We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers ...
Remote Department: Customer Success | Reports to: VP of Customer Success Motivity is looking for a strategic, commercially-focused, and relationship-driven Customer Success Manager (CSM) to join our ...
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Remote Department: Customer Success | Reports to: VP of Customer Success Motivity is looking for a strategic, commercially-focused, and relationship-driven Customer Success Manager (CSM) to join our ...
Boston, MA · On-site +1
Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite experiences through ...
Boston, MA · On-site +1
Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite experiences through ...
Boston, MA · On-site +1
Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite experiences through ...
Boston, MA · On-site +1
Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite experiences through ...
Needham, MA · Remote
$14K/mo
Fully Remote in the U.S. * Status: Full-time, Exempt * Reports to: Vice President of Customer Success * Comp.: Base Salary = $140,00. On Target Earnings = $160,000+ What You Will Do: * Lead, coach ...
Needham, MA · Remote
$14K/mo
Fully Remote in the U.S. * Status: Full-time, Exempt * Reports to: Vice President of Customer Success * Comp.: Base Salary = $140,00. On Target Earnings = $160,000+ What You Will Do: * Lead, coach ...
Remote (U.S.) * Full-Time Team: Customer Success Mindset: Do you like owning outcomes, not just accounts? Read on. About Nametag Nametag is a category leader in identity verification, security, and ...
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Remote (U.S.) * Full-Time Team: Customer Success Mindset: Do you like owning outcomes, not just accounts? Read on. About Nametag Nametag is a category leader in identity verification, security, and ...
Remote Offices, Anywhere in the world. Requirements / Essential Duties Ability to call on and word directly with C level executives in small to large size businesses. Previous account management ...
Remote Offices, Anywhere in the world. Requirements / Essential Duties Ability to call on and word directly with C level executives in small to large size businesses. Previous account management ...
Somerville, MA · On-site +1
The Customer Success team at Modulate blends professional services and support with technical ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...
Somerville, MA · On-site +1
The Customer Success team at Modulate blends professional services and support with technical ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...
Somerville, MA · On-site +1
$128K/yr
The Customer Success team at Modulate blends professional services and support with technical ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...
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Somerville, MA · On-site +1
$128K/yr
The Customer Success team at Modulate blends professional services and support with technical ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...
Boston, MA · Remote
$125K - $150K/yr
We are targeting a East Coast based Remote hire. About you: * 3+ years of experience as an enterprise customer success manager * Proven track record of managing enterprise accounts, driving adoption ...
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Boston, MA · Remote
$125K - $150K/yr
We are targeting a East Coast based Remote hire. About you: * 3+ years of experience as an enterprise customer success manager * Proven track record of managing enterprise accounts, driving adoption ...
Boston, MA · On-site +1
About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our customers by helping them harness the full potential of Crayon's capabilities to build a best in class ...
Boston, MA · On-site +1
About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our customers by helping them harness the full potential of Crayon's capabilities to build a best in class ...
Preservica is growing at pace and this is a great opportunity to be a significant contributor in our Customer Success programmes. Responsibilities * Foster and maintain open channels of communication ...
Preservica is growing at pace and this is a great opportunity to be a significant contributor in our Customer Success programmes. Responsibilities * Foster and maintain open channels of communication ...
Reporting to the Director of Customer Success, you will be the bridge between personalized ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...
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Reporting to the Director of Customer Success, you will be the bridge between personalized ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...
Boston, MA · On-site +1
Description The Customer Success Manager is responsible for managing a portfolio of enterprise customers, ensuring successful adoption of the Tufin platform and delivery of the Guided Success service.
Boston, MA · On-site +1
Description The Customer Success Manager is responsible for managing a portfolio of enterprise customers, ensuring successful adoption of the Tufin platform and delivery of the Guided Success service.
Boston, MA · On-site +1
$80K - $100K/yr
As a Customer Success Manager (CSM) , you will serve as the primary guide and strategic partner for our customers throughout their entire lifecycle. From onboarding through renewal, you will help ...
Boston, MA · On-site +1
$80K - $100K/yr
As a Customer Success Manager (CSM) , you will serve as the primary guide and strategic partner for our customers throughout their entire lifecycle. From onboarding through renewal, you will help ...
Boston, MA · On-site +1
As a Hi Marley Customer Success Manager, you will be the backbone of our relationship with our customer base. In this role you will maintain a high level of customer satisfaction by building lasting ...
Boston, MA · On-site +1
As a Hi Marley Customer Success Manager, you will be the backbone of our relationship with our customer base. In this role you will maintain a high level of customer satisfaction by building lasting ...
Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote We are building an AI-native Customer Success operating model from the ground up, and we're ...
Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote We are building an AI-native Customer Success operating model from the ground up, and we're ...
| Aspect | Weekend Remote Customer Success | Weekend Remote Customer Support |
|---|---|---|
| Primary Focus | Building long-term client relationships, onboarding, and retention | Handling technical issues, troubleshooting, and resolving customer inquiries |
| Required Skills | Communication, relationship management, product knowledge | Technical troubleshooting, problem-solving, communication |
| Work Environment | Collaborative with sales and account teams, proactive engagement | Reactive support, technical tools, ticket systems |
| Common Certifications | Customer success certifications, CRM proficiency | Technical support certifications, product-specific training |
Weekend Remote Customer Success focuses on fostering long-term relationships and ensuring customer satisfaction, while Weekend Remote Customer Support primarily addresses technical issues and resolves customer inquiries. Both roles require strong communication skills, but Customer Success emphasizes relationship-building, whereas Customer Support centers on technical troubleshooting.
VODA.ai is seeking a full-time, remote Customer Success Manager. As part of the team, you will be responsible for driving customer adoption, retention, renewals, and long-term success across a portfolio of water utility customers. We're looking for someone who is genuinely passionate about making sure our customers love and use our product, and through that, helping utilities make decisions around their water infrastructure better.
Day-to-day tasks may include managing customer relationships from onboarding through renewal, helping customers realize value from the VODA.ai platform, monitoring customer health and engagement, identifying risks and growth opportunities, leading account planning and renewal readiness, collaborating with Sales, Product, and Engineering teams, supporting consulting partners, and maintaining accurate customer records and health metrics in HubSpot.
Qualifications
3+ years of experience in Customer Success, Account Management, Client Services, or a similar customer-facing role.
Proven experience managing customer relationships and being accountable for retention, renewals, customer health, or account growth.
Strong communication and presentation skills, with the ability to engage confidently with both technical and business stakeholders.
Experience leading customer meetings, business reviews, onboarding sessions, or strategic account discussions.
Ability to identify customer risks and opportunities and proactively develop plans to improve outcomes.
Experience using CRM platforms such as HubSpot, Salesforce, or similar customer management tools.
Strong organizational and project management skills with the ability to manage multiple customer accounts simultaneously.
Experience collaborating cross-functionally with Sales, Product, Engineering, or other internal teams to support customer success initiatives.
This is right for you if you:
Take initiative and are comfortable owning a book of business, prioritizing work independently, and proactively driving customer outcomes.
Are an excellent communicator who can confidently lead conversations and presentations with both technical and business stakeholders.
Build rapport quickly, stay composed in unscripted conversations, and follow through on commitments.
Are highly organized and consistently track action items, customer needs, and account plans to completion.
Enjoy solving problems and helping customers achieve measurable business value from the products they use.
Thrive in a collaborative environment and enjoy working closely with Sales, Product, and Engineering teams.
Have experience working with SaaS products or technology platforms.
Have an interest in infrastructure, utilities, GIS, or data-driven decision-making (preferred but not required).
You care! We're a tight-knit team all working to make sure our customers love us. We're proud of what we do and who we are. Our reputation means a lot to us, and we want our customers to continue loving our white-glove level of partnership.
Who we are
VODA.ai uses Artificial Intelligence (AI) to help water utilities predict which of their pipes and meters are going to fail or have lead. There are 240,000 pipe breaks each year and millions of people without fresh water, so we are doing something about it. Our software uses our proprietary, built-in-house AI and is used by water utilities and municipalities to help them create better engineering and operations decisions. We’re built by water people for water people.
VODA.ai was founded in 2017 and is headquartered in Boston, MA. We have a multi-award-winning solution and customers worldwide. Read more about us at voda.ai/about.
Sourced by ZipRecruiter
Utilities
11 - 50 Employees
Boston, MA, US
2017
