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Weekend Remote Customer Success Jobs in Maryland

Medisolv, Inc

Customer Success Manager

Clarksville, MD · On-site +1

What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality ...

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site +1

$90K - $100K/yr

Remote - USA Reporting To: Enterprise Customer Success Manager Compensation: $90,000 - $100,000 / year Description Location : Missouri (must reside in-state) | Hybrid, remote with regular on-site ...

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

$55K - $70K/yr

Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth. Acting as the internal advocate for our ...

Autodesk

$68K - $122K/yr

Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill ... You will be fully remote with travel expected up to 35% * Display sincere curiosity to understand ...

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Located in the Greater Washington, DC area preferred; remote candidates may be considered. * Reports to the Head of Customer Success Working for you: We know that your wellbeing and happiness are key ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Located in the Greater Washington, DC area preferred; remote candidates may be considered. * Reports to the Head of Customer Success Working for you: We know that your wellbeing and happiness are key ...

Harris

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...

New

Harris

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...

New

Harris

Customer Success Coordinator

California, MD · Remote

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...

New

Harris

Customer Success Coordinator

California, MD · Remote

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...

New

Harris

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...

New

Harris

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...

New

Genesys

Job Title: Sr. Customer Success Manager Location: West and Central Region Position Purpose We are seeking a collaborative Customer Success Manager to drive customer value realization and foster ...

Sprinklr

Sprinklr's Customer Success Managers (CSMs) align highly skilled expertise, thought leadership and program management to align Sprinklr solutions to customers biggest challenges. With a bias towards ...

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All JobsCustomer Success JobsWeekend Remote Customer Success JobsWeekend Remote Customer Success Jobs in Maryland

Weekend Remote Customer Success information

What is the difference between Weekend Remote Customer Success vs Weekend Remote Customer Support?

AspectWeekend Remote Customer SuccessWeekend Remote Customer Support
Primary FocusBuilding long-term client relationships, onboarding, and retentionHandling technical issues, troubleshooting, and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentCollaborative with sales and account teams, proactive engagementReactive support, technical tools, ticket systems
Common CertificationsCustomer success certifications, CRM proficiencyTechnical support certifications, product-specific training

Weekend Remote Customer Success focuses on fostering long-term relationships and ensuring customer satisfaction, while Weekend Remote Customer Support primarily addresses technical issues and resolves customer inquiries. Both roles require strong communication skills, but Customer Success emphasizes relationship-building, whereas Customer Support centers on technical troubleshooting.

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For Weekend Remote Customer Success jobs in Maryland, the most frequently searched job titles are:

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Weekend Remote Customer Success jobs near you

Customer Success Manager

Modaxo - Trellint

California, MD • Remote

Full-time

Re-posted 26 days ago

Job description

Job Summary:

As a Customer Success Manager at Trellint, you'll be the trusted partner behind some of the nation's most innovative city mobility programs-owning customer outcomes from onboarding through renewal and expansion. You'll build executivelevel relationships, guide cities through complex challenges, and turn data, technology, and strategy into measurable results that drive longterm retention and growth.
This is a remote position based in the US.

Job Description:

About Trellint

Trellint is a leading provider of smart mobility and curbside management solutions, helping cities and operators optimize parking, enforcement, and curb space utilization through advanced technology and data-driven insights. Our platform integrates software, analytics, and services to deliver measurable improvements in compliance, revenue, and citizen experience.

We partner with municipalities to transform urban mobility programs, combining deep industry expertise with innovative tools that enable efficient operations and sustainable growth.

Role Purpose

Serve as the strategic owner of assigned customer accounts, ensuring strong retention, adoption, and expansion. The CSM partners with city stakeholders and internal delivery teams to drive positive client outcomes and long-term satisfaction.

Responsibilities

  • Lead renewal, expansion, and extension strategies, including influencing and preparing bids for competitive RFPs.

  • Maintain strong executive relationships at top city agency accounts; run outcome-based quarterly business reviews (QBRs).

  • Own renewal and retention targets.

  • Prepare capture plans in advance of customer RFPs to provide best possible chance of retaining customer through competitive rebids.

  • Identify and execute on expansion opportunities.

  • Analyze customer goals, workflows, and challenges to design enterprise-level initiatives in partnership with Product that deliver measurable impact

  • Serve as a trusted advisor to customers, offering guidance and best practices to enhance their productivity, efficiency and program outcomes

  • Build and maintain structured account plans and customer success plans for each assigned account.

  • Partner with internal teams including Customer Care, Project Management and Product to deliver high-quality experiences for customers from onboarding through renewal.

  • Negotiate contract terms and conditions with support from Legal.

  • Coordinate delivery and daily operational issues with Customer Care, ensuring planned support-hour models are clear and maintained.

  • Track adoption, usage, and key health indicators and proactively mitigate risk.

  • Ensure accurate documentation across CRM, account plans, and renewal calendars.

  • Contribute to the development of success resources, such as knowledge bases, training materials, and customer success stories.

  • Capture customer insights to inform Product, R&D, and broader Trellint strategy.

Skillset Requirements

  • 5-8+ years in customer success or account management.

  • Experience with municipal customers and/or parking/curbside systems preferred.

  • Skilled in QBR facilitation and success planning.

  • Adept at identifying growth opportunities tied to customer goals.

  • Strong communicator with excellent written and verbal skills.

  • Highly organized, proactive, and detail-oriented.

  • Ability to collaborate effectively across internal teams.

  • Strong customer empathy and problemsolving ability.

  • Travel required (25% to 50%)

About You

You are a connector, problemsolver, and relationship builder who thrives on guiding clients toward clear outcomes. You enjoy organizing complexity into a manageable plan and collaborating across teams to make that plan happen.

You excel because you are:

  • Empathetic and customercentric: You listen deeply and communicate clearly.

  • Proactive and organized: You anticipate risks early and make sure details don't fall through the cracks.

  • Calm and steady: When issues arise, you keep customers confident and teams aligned.

  • Growthoriented: You naturally spot opportunities that align customer goals with Trellint capabilities.

  • Collaborative: You work fluidly with Customer Care, Marketing, Legal, Product, and Project Management.

Worker Type:

Regular

Number of Openings Available:

1

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