Weekend Remote Case Manager Jobs in Portland, OR

HiringThing is a SaaS software company that provides industry-leading, partner-focused, white-labeled recruiting and onboarding solutions. Our customizable and embeddable platform gives our partners the tools for their client companies to post jobs online, manage applicants, and orientate great employees. 

Started in 2012, we provide the hiring technology infrastructure to support over 20,000 organizations. You've likely interacted with our platform before, albeit under one or more of our partner's brands.

Our company is fully remote with no physical office. We keep in touch with Slack and regular video conferences. We meet as a team daily and maintain constant connections with other teams during standard business hours. You can work from home, a coffee shop, or the beach as long as the work gets done.

As Partner Growth Manager, you will play a pivotal role in fueling the growth of our platform by sustaining and energizing our established partnerships. This role owns a portfolio of channel partners to create movement through active engagement, education, and growth.

You will act as a trusted advisor to long-standing partners, maintaining strong relationships while proactively identifying opportunities for expansion. You'll directly contribute to company goals by balancing relationship health, partner education, and retention with a genuine drive to uncover growth through channel-led sales.

This is a high-impact, cross-functional role responsible for cultivating long-term partner success and turning relationships into revenue.

Portfolio Management & Partner Health

• Own and manage a portfolio of established partners, using data and health scoring to prioritize outreach across the book of business.
• Diagnose the root causes behind plateaued or disengaged partnerships, such as champion turnover, shifting priorities, or feature under-adoption, and build a tailored re-engagement plan for each.
• Identify patterns across the portfolio and translate them into repeatable playbooks, scaling reactivation efforts rather than solving each account from scratch.

Growth & Expansion

• Identify and pursue cross-sell, upsell, and expansion opportunities within long-established partnerships, building the case for growth using partner performance and usage data.
• Lead conversations that re-energize dormant accounts, introducing new features, use cases, or account structures that unlock renewed value.
• Exercise judgment on when to push for expansion and when a partner needs support to prioritize long-term relationship health over short-term wins.
• Identify and lead growth opportunities that contribute to revenue goals.

Retention & Partner Education

• Serve as a trusted advisor to established partners, maintaining strong relationships built on responsiveness, consistency, and follow-through.
• Deliver ongoing education on new features, best practices, and platform updates to keep partners engaged and reduce the risk of stagnation or churn.
• Monitor partner health and satisfaction on an ongoing basis, proactively addressing concerns or needs.
• Pursue and lead regular check-ins with partner stakeholders to reinforce value and surface new opportunities.

Cross-Functional Collaboration

• Work closely with leadership and cross-functionally across departments to align on partner strategy and priorities across the portfolio.
• Partner with the net-new-focused Partner Success Manager to ensure smooth, eventual hand-offs of maturing accounts into this portfolio.

• Experience in partnership management, account management, or B2B sales, ideally within SaaS or a channel-based model
• Proven ability to manage a large portfolio of accounts (30+) with a structured approach to prioritization
• Strong track record of reviving stalled or disengaged relationships, not just growing healthy ones
• Comfortable running product demos and communicating technical concepts without over-engineering conversations
• Demonstrated ability to drive measurable business outcomes
• Excellent written and verbal communication skills, including experience presenting to senior leadership
• CRM proficiency and strong organizational habits for documentation and reporting
• Experience in the ATS, HR tech, or related SaaS ecosystem is a plus

• 401(k) plan with regular and Roth options available
• $100/month telecom reimbursement
• Up to $50/month fitness reimbursement
• Comprehensive healthcare benefits
• Opportunity for professional development
• Open PTO policy
• Participation in employee stock option plan
• 9 annual paid holidays for full-time employees
• Fully remote environment
• Company equipment provided
• $85k - $100k OTE
  • Base salary: $85k
  • Commission: $15k targeted comp

Disclosure: We may use artificial intelligence (AI) tools to support parts of our recruiting process, such as organizing applications or improving job matching. AI is not used to make automated hiring decisions. All employment decisions are made by people.