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Weekend Phone Representative Jobs in Iowa (NOW HIRING)

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Weekend Phone Representative information

What is the difference between Weekend Phone Representative vs Customer Service Associate?

AspectWeekend Phone RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma, communication skillsHigh school diploma, communication skills
Work EnvironmentCall centers, remote or on-siteRetail stores, call centers, remote
Employer & Industry UsageTelecommunications, retail, service sectorsRetail, hospitality, telecom
Search & Comparison IntentCustomer support, weekend shifts, part-timeCustomer service, retail support, full-time/part-time

The main difference between a Weekend Phone Representative and a Customer Service Associate lies in their work schedule and typical roles. Weekend Phone Representatives primarily work during weekends, handling calls and customer inquiries remotely or in call centers. Customer Service Associates may work full-time or part-time across various environments, including retail stores and call centers, with a broader scope of customer interaction. Both roles require similar skills and credentials but differ mainly in scheduling and work setting.

What are the most commonly searched types of Phone Representative jobs in Iowa? The most popular types of Phone Representative jobs in Iowa are:
Weekend Phone Representative jobs near you
Customer Service Representative - Weekend/Nights

Customer Service Representative - Weekend/Nights

Trinity Health

Des Moines, IA

$15.50 - $21.25/hr

Full-time

Posted 4 days ago

Trinity Health rating

6.5

Company rating: 6.5 out of 10

Based on 353 frontline employees who took The Breakroom Quiz

605th of 890 rated healthcare providers

Job description

Employment Type:Full timeShift:Night ShiftDescription:At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well.
MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa's largest medical center, with 802 beds available. The hospital is one of the Midwest's largest referral centers.
With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa's largest employers.
Want to learn more about MercyOne Des Moines? Click here: https://www.mercyone.org/desmoines/find-a-location/

Join the MercyOne Family! We are looking to hire a Customer Service Representative for our Outreach Lab.

As a Customer Service Rep, you will provide coverage for the MercyOne Des Moines call center. Answers multiple phone lines, transfers calls, takes accurate messages, gives out test information and results. Uses Cerner, Atlas, Star, Gajema, Docuware, and Microsoft Office products to complete daily work.

  • Answers phone requests for test results to physicians and other healthcare personnel. Calls results to ordering provider.

  • Ensures accurate electronic documentation of calls, faxed reports, etc.

  • Prints and faxes lab reports as directed by order.

  • Files lab reports for courier delivery and prepare lab reports for mail, as needed.

  • Pages courier for stat and routine pick-ups.

  • Assists in courier duties.

  • Reviews report(s) for missing information to correct.

  • Retrieves and reviews original physician order for demographic information.

  • Works with other departments to problem solve to provide timely results.

  • Understands Lean/Six Sigma principles and employs them to meet the quality management goals.

Schedule: Weekends overnight 6pm-6:30am Friday, Saturday and Sunday.

General Requirements:

  • Driver's Licenserequired

  • One-year experience in a client services/clerical position required.

  • Previous laboratory experience preferred.

  • Computer experience preferred.

  • Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire

Education:

  • High school diploma or G.E.D. preferred.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What Trinity Health employees say

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About Trinity Health

Sourced by ZipRecruiter

Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

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