ZipRecruiter

Log In

1

Weekend Navy Federal Call Center Jobs in Raleigh, NC

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC

$101K - $139K/yr

Ability to work weekends and off hours as necessary to meet customer requirements * Willingness to travel up to 25% of time * Expert Knowledge of Cisco IP telephony and UCC Call Center technologies ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Ability to work weekends and off hours as necessary to meet customer requirements * Willingness to travel up to 25% of time * Expert Knowledge of Cisco IP telephony and UCC Call Center technologies ...

next page

Showing results 1-20

All JobsNavy Federal Call Center JobsWeekend Navy Federal Call Center JobsWeekend Navy Federal Call Center Jobs in Raleigh, NC

Weekend Navy Federal Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do weekend navy federal call center jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for weekend navy federal call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a Weekend Navy Federal Call Center job?

A Weekend Navy Federal Call Center job involves working for Navy Federal Credit Union's customer service center during weekends. Employees in this role assist members by answering phone calls, resolving account inquiries, processing transactions, and providing information about products and services. The position typically requires strong communication skills, problem-solving abilities, and availability to work Saturdays and Sundays. Training is provided to ensure representatives can deliver excellent service and adhere to company policies.

What does a typical weekend shift look like for a Navy Federal Call Center representative?

As a weekend Navy Federal Call Center representative, you can expect to handle a steady stream of member inquiries via phone, including account questions, transaction assistance, and troubleshooting online banking issues. Weekend shifts often require adaptability since call volumes can fluctuate and team sizes may be smaller compared to weekdays. You'll collaborate closely with your shift supervisor and peers to ensure members receive timely, accurate support. This environment fosters strong communication skills and teamwork, and high performers often have opportunities to move into senior representative or supervisory roles.

What are the key skills and qualifications needed to thrive as a Weekend Navy Federal Call Center Representative, and why are they important?

To excel as a Weekend Navy Federal Call Center Representative, you need strong customer service skills, problem-solving abilities, and knowledge of banking products or financial services, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and secure data handling processes is highly valued. Outstanding communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for delivering efficient, accurate support and building trust with members during high-volume weekend shifts.
What are the most commonly searched types of Navy Federal Call Center jobs in Raleigh, NC? The most popular types of Navy Federal Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Weekend Navy Federal Call Center jobs? Cities near Raleigh, NC with the most Weekend Navy Federal Call Center job openings:
Weekend Navy Federal Call Center jobs near you

Call Center Representative (Research).

Grace Federal Solutions LLC

Cary, NC • On-site

$14 - $17.50/hr

Part-time

Re-posted 23 days ago

Job description

Call Center Representative – Clinical Research (Bilingual Preferred)
Location: Durham, NC
Employer: Grace Federal Solutions
Type: Part-Time

Use Your Communication Skills to Support Public Health Research.

Grace Federal Solutions is seeking a detail-oriented Call Center Representative to support clinical research participant outreach and data collection efforts in Durham, NC.

This role is ideal for candidates with experience in call centers, healthcare, or clinical research who understand the importance of compliance, accuracy, and professional communication.

If you’re comfortable speaking with diverse populations and working within structured research protocols, we want to meet you.

What You’ll DoParticipant Outreach & Scheduling

  • Conduct outbound calls to research participants for appointment confirmation, eligibility screening, and study updates

  • Respond to inbound participant inquiries regarding study procedures

  • Clearly explain study-related information in a professional and compassionate manner

  • Use Spanish/English bilingual skills to improve participant accessibility (preferred)

Clinical Research Support

  • Follow approved scripts and study protocols

  • Ask pre-approved screening questions to determine participant eligibility

  • Document interactions accurately in research systems

  • Escalate protocol deviations or concerns to the research team

Data Entry & Documentation

  • Enter participant data into EDC systems and research databases

  • Track follow-ups and ensure completion of required participant touchpoints

  • Maintain strict confidentiality standards

Compliance & Quality

  • Adhere to HIPAA and institutional privacy guidelines

  • Participate in call monitoring and quality assurance reviews

  • Maintain professionalism in all participant communications

What We’re Looking For

  • Minimum 2 years of experience in:

    • Call center operations OR

    • Clinical research support

  • Strong data entry accuracy and attention to detail

  • Clear verbal communication skills

  • Comfortable working with structured scripts and compliance requirements

  • Basic proficiency in Microsoft Office tools

  • Ability to manage call volume and meet productivity expectations

Bilingual (Spanish/English) strongly preferred.

All candidates must pass background screening and meet confidentiality requirements.

Why Join Grace Federal Solutions?

  • Support meaningful public health research

  • Gain exposure to clinical research operations

  • Work in a structured, compliance-driven environment

  • Be part of a team that values professionalism and community impact

We are an Equal Opportunity Employer committed to an inclusive workplace.

Ready to Make an Impact?

Submit your resume today. Qualified candidates will be contacted for an initial screening interview.

Powered by JazzHR

8gIFr1HX19