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Weekend Navy Federal Call Center Jobs in Puerto Rico

Adecco

Bilingual Call Center Representative

San Juan, PR · Hybrid

$13.50/hr

Flexibility to work weekends and holidays based on business needs. * Availability to work overtime ... Federal, State, or local law where applicable. Equal Opportunity Employer/Veterans/Disabled ...

New

Adecco

Técnico de Farmacia - Call Center

San Juan, PR · On-site

$14.75/hr

¡Estamos contratando Técnico de Farmacia - Call Center! ¿Eres Técnico de Farmacia licenciado y ... Federal, State, or local law where applicable. Equal Opportunity Employer/Veterans/Disabled ...

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All JobsNavy Federal Call Center JobsWeekend Navy Federal Call Center JobsWeekend Navy Federal Call Center Jobs in Puerto Rico

Weekend Navy Federal Call Center information

What is a Weekend Navy Federal Call Center?

A Weekend Navy Federal Call Center job involves working for Navy Federal Credit Union's customer service center during weekends. Employees in this role assist members by answering phone calls, resolving account inquiries, processing transactions, and providing information about products and services. The position typically requires strong communication skills, problem-solving abilities, and availability to work Saturdays and Sundays. Training is provided to ensure representatives can deliver excellent service and adhere to company policies.

What does a typical weekend shift look like for a Navy Federal Call Center representative?

As a weekend Navy Federal Call Center representative, you can expect to handle a steady stream of member inquiries via phone, including account questions, transaction assistance, and troubleshooting online banking issues. Weekend shifts often require adaptability since call volumes can fluctuate and team sizes may be smaller compared to weekdays. You'll collaborate closely with your shift supervisor and peers to ensure members receive timely, accurate support. This environment fosters strong communication skills and teamwork, and high performers often have opportunities to move into senior representative or supervisory roles.

What are the key skills and qualifications needed to thrive as a Weekend Navy Federal Call Center representative, and why are they important?

To excel as a Weekend Navy Federal Call Center Representative, you need strong customer service skills, problem-solving abilities, and knowledge of banking products or financial services, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and secure data handling processes is highly valued. Outstanding communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for delivering efficient, accurate support and building trust with members during high-volume weekend shifts.

What are the most commonly searched types of Navy Federal Call Center jobs in Puerto Rico?

The most popular types of Navy Federal Call Center jobs in Puerto Rico are:

Weekend Navy Federal Call Center jobs near you

Bilingual Call Center Representative

Adecco

San Juan, PR • Hybrid

$13.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Adecco is assisting in the recruitment of a Call Center Representative for a leading company in San Juan, Puerto Rico. This is a Temp-to-Hire opportunity offering $13.50 per hour, with a hybrid work model available after completion of training.Requirements
  • 1+ year of customer service experience in a fast-paced environment.
  • Experience with Microsoft Word and Excel or Google Docs and Sheets.
  • Professional verbal and written proficiency in both English and Spanish. Bilingual is a  must.
  • Ability to work a 40-hour workweek during standard business operating hours, Monday through Sunday, between 7:00 AM and 11:00 PM.
  • Flexibility to work weekends and holidays based on business needs.
  • Availability to work overtime, when required.
Work Model & Schedule
  • First 4 months: Onsite training; PTO is not permitted during the training period.
  • After training: Hybrid work model.
  • 40 hours per week, Monday through Sunday, with schedules assigned based on business needs.
  • The operation is 24/7, including weekends and holidays.
  • Overtime may be required based on business needs.
  • Daylight Saving Time changes apply.
Position Details
  • Location: San Juan, Puerto Rico
  • Pay: $13.50/hour
  • Employment Type: Temp-to-Hire
  • Work Model: Onsite during training / Hybrid after training

Pay Details: $13.50 per hour
Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance