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Weekend Navy Federal Call Center Jobs in Puerto Rico

Propel Bank

Call Center Representative

San Juan, PR · On-site

$17/hr

Position Summary The Call Center Representative serves as a key point of contact for Propel Bank ... federal employment laws. For further information, please review the Know Your Rights notice from ...

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and ... federal, state, or local laws. This policy applies to all terms and conditions of employment ...

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and ... federal, state, or local laws. This policy applies to all terms and conditions of employment ...

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and ... federal, state, or local laws. This policy applies to all terms and conditions of employment ...

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and ... federal, state, or local laws. This policy applies to all terms and conditions of employment ...

Adecco

PR · On-site

$13 - $13.50/hr

... weekends and holidays as needed What's in it for You? * Competitive weekly pay starting at $13.00 ... Federal, State, or local law where applicable. Equal Opportunity Employer/Veterans/Disabled ...

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All JobsNavy Federal Call Center JobsWeekend Navy Federal Call Center JobsWeekend Navy Federal Call Center Jobs in Puerto Rico

Weekend Navy Federal Call Center information

What is a Weekend Navy Federal Call Center job?

A Weekend Navy Federal Call Center job involves working for Navy Federal Credit Union's customer service center during weekends. Employees in this role assist members by answering phone calls, resolving account inquiries, processing transactions, and providing information about products and services. The position typically requires strong communication skills, problem-solving abilities, and availability to work Saturdays and Sundays. Training is provided to ensure representatives can deliver excellent service and adhere to company policies.

What does a typical weekend shift look like for a Navy Federal Call Center representative?

As a weekend Navy Federal Call Center representative, you can expect to handle a steady stream of member inquiries via phone, including account questions, transaction assistance, and troubleshooting online banking issues. Weekend shifts often require adaptability since call volumes can fluctuate and team sizes may be smaller compared to weekdays. You'll collaborate closely with your shift supervisor and peers to ensure members receive timely, accurate support. This environment fosters strong communication skills and teamwork, and high performers often have opportunities to move into senior representative or supervisory roles.

What are the key skills and qualifications needed to thrive as a Weekend Navy Federal Call Center Representative, and why are they important?

To excel as a Weekend Navy Federal Call Center Representative, you need strong customer service skills, problem-solving abilities, and knowledge of banking products or financial services, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and secure data handling processes is highly valued. Outstanding communication, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for delivering efficient, accurate support and building trust with members during high-volume weekend shifts.
What are the most commonly searched types of Navy Federal Call Center jobs in Puerto Rico? The most popular types of Navy Federal Call Center jobs in Puerto Rico are:
Weekend Navy Federal Call Center jobs near you

Call Center Representative

Propel Bank

San Juan, PR • On-site

$17/hr

Full-time

PTO

Posted 16 days ago

Job description

Propel Bank - San Juan, Puerto Rico
Propel Bank. Built for Banks. Powered by Fintech.
Propel Bank is a next-generation bank purpose-built to serve other banks. Backed by Propel Holdings' 14+ years of fintech innovation, we combine the speed, technology and AI-powered infrastructure of a fintech with the regulatory rigor of a licensed bank.
Licensed as an International Financial Entity (IFE) in Puerto Rico and regulated by the Office of the Commissioner of Financial Institutions, Propel Bank operates at the highest standards of compliance while enabling transformational bank-to-bank partnerships across the U.S., Canada, the U.K. and beyond.
We help banks expand digital lending, modernize their capabilities and deliver faster, smarter financial solutions to their customers. Our platform is global. Our partnerships are mutual. Our standard is trust. Our mission is simple: bring fintech innovation inside the regulated banking system to create scalable, responsible financial opportunity.
We are building a new world of financial opportunity, and we are just getting started.
Position Summary
The Call Center Representative serves as a key point of contact for Propel Bank customers, delivering accurate, timely, and professional service. This role supports customer acquisition and retention by handling inquiries, processing loan applications, and promoting Propel Bank products with confidence and efficiency.
Responsibilities
  • Manage inbound and outbound customer calls in a high-volume environment
  • Utilize multiple web-based systems to investigate, verify, and document customer information
  • Review, verify, and update loan applications to determine customer eligibility
  • Respond to customer inquiries with accuracy, professionalism, and urgency
  • Generate new business by converting inbound inquiries into new customer accounts
  • Serve as a knowledgeable resource on Propel Bank products and services to build customer trust
  • Collaborate with team members to achieve individual and departmental performance goals

Qualifications
  • Fully bilingual in English and Spanish with advanced verbal and written proficiency
  • High school diploma or equivalent required
  • Minimum of one year of customer service or call center experience in a sales-focused environment
  • Available to work 1:00pm to 9:00pm shifts, Monday to Friday
  • Strong communication skills and customer-focused mindset
  • Proficiency with Microsoft Office and internet-based applications
  • Ability to perform effectively in a fast-paced, goal-driven environment
  • Proven capability to manage high call volumes while maintaining a professional and personable approach

Benefits to Joining Propel Bank
  • Real growth and promotion opportunities
  • Incredible, entrepreneurial culture
  • Mission-driven fintech with real customer impact
  • Competitive total rewards
  • Diverse, inclusive workplace with accommodations

Compensation Package
  • $17.00/hr

Those who meet service or hours requirements are also eligible for: monthly benefits allowance and paid holidays/vacation/sick. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.
Final compensation is determined by market conditions, location, and the candidate's experience, skills, and education. This role may also be eligible for performance-based incentive programs and total compensation may include variable incentives, such as bonuses and commissions.
This posting is for an existing vacancy within our organization.
Our Culture
Propel Bank's culture is a high-performance, mission-driven, and entrepreneurial environment with strong emphasis on meritocracy, development, and inclusive, respectful ways of working in a regulated financial setting.
Commitment to Diversity & Inclusion
Propel Bank welcomes and encourages applications from all groups, including Indigenous peoples, women, visible minorities, persons with disabilities, people from gender and sexually diverse communities, and those with intersectional identities. Should you require accommodation throughout any stage of the recruitment and selection process, please specify your requirements when submitting your application and we will work with you to meet your needs.
AI Disclosure
We use AI to assist in reviewing applications and assessing candidates. These tools support our recruitment team, however, all hiring decisions are made by our trained hiring managers and recruitment professionals, not AI.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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