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Weekend Medical Insurance Call Center Jobs in Ontario

Workwolf

Call Center Sales Specialist

Toronto, ON · On-site

CA$19.23/hr

Call Center Sales Specialist Full-time | In-Office | Toronto, ON, Canada About the Role We're ... Group auto and home insurance discounts. * Perkopolis access -- discounts at major attractions ...

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All JobsMedical Insurance Call Center JobsWeekend Medical Insurance Call Center JobsWeekend Medical Insurance Call Center Jobs in Ontario

Weekend Medical Insurance Call Center information

What is the difference between Weekend Medical Insurance Call Center vs Medical Insurance Customer Service Representative?

AspectWeekend Medical Insurance Call CenterMedical Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training in insurance policiesHigh school diploma or equivalent; training in insurance policies
Work EnvironmentCall center setting, often during weekends and eveningsOffice or call center, regular weekday hours
Employer & IndustryInsurance companies, healthcare providersInsurance companies, healthcare providers
Search & Comparison IntentWeekend work, insurance support rolesCustomer support, insurance inquiries

The Weekend Medical Insurance Call Center primarily operates during weekends, focusing on handling insurance-related calls during non-standard hours. In contrast, Medical Insurance Customer Service Representatives typically work weekday hours, providing support during regular business hours. Both roles require similar credentials and are found within insurance and healthcare industries. The key difference lies in the work schedule and hours of operation, catering to different customer needs and employer requirements.

What are the most commonly searched types of Medical Insurance Call Center jobs in Ontario?

The most popular types of Medical Insurance Call Center jobs in Ontario are:

What cities in Ontario are hiring for Weekend Medical Insurance Call Center jobs?

Cities in Ontario with the most Weekend Medical Insurance Call Center job openings:

Weekend Medical Insurance Call Center jobs near you

Call Center & Contact Center Professionals

Hire Resolve.com

Mississauga, ON

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 3 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development

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