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Role: Onsite Maintenance/Facilities Lead

Location: Dallas, GA

Community: Seven Hills Homeowners Association

Pay Range: $26.00 -$31.25 per hour (depending on education and experience)

Job Type: Full Time

Typical Schedule: This position is Full-time, Monday - Friday, on call for after-hours and weekends unless otherwise specified.

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

The Seven Hills HOA Maintenance / Facilities Lead is vital in supervising operational and maintenance standards for all facilities and amenities within the Community. This role also encompasses the supervision and performance management of front desk staff, vendor relations, and contract bidding oversight. The Facility Lead works closely with the General Manager to ensure exceptional customer service, optimal facility maintenance, vendor quality control, and contract adherence.

The Maintenance/Facility Lead is expected to collaborate closely with the General Manager to achieve the Seven Hills Board's administrative and asset management objectives, ensuring the smooth operation of facilities and amenities.

Community Summary

Welcome to Seven Hills, where the rolling hills and running streams have attracted people to this location for years. Artisan Group has gone to great lengths to maintain the natural beauty of the land, while creating a resort living lifestyle that is unparalleled to any other community. A sense of belonging and strong community ties are enhanced with planned activities by our on-staff full-time Activities Director. Your family will enjoy year-round fun, convenience and relaxation.

Role Summary

The Onsite Maintenance/Facilities Lead is a hybrid role incorporating maintenance, complaince enforcement, and vendor liaison services to reduce the amount of fieldwork the General Manager must do. We need a leader, self-starter, tech-savvy, and process-oriented person with carpentry and inventory management skills.

Responsibilities

•  Oversee the maintenance, operation, and enhancement of all Seven Hills amenities and facilities, including (but not limited to) pool facilities, sports court(s), play structures, vehicle/pedestrian entry gates, and safety systems, ensuring their optimal condition.
•  Collaborate closely with the General Manager and the leadership team to support Board objectives related to asset management, budgeting, and optimal operational performance across all facilities.
•  Manage incoming work orders from homeowners and coordinate timely and effective resolutions through collaboration with vendors and contractors.
•  Provide exceptional customer service by promptly addressing all members' inquiries, concerns, and feedback.
•  Develop and maintain a proactive schedule for facility maintenance, overseeing preventive maintenance and routine inspections, servicing, and repairs to extend the lifespan of assets.
•  Supervise a diverse range of vendors, including (but not limited to) janitorial services, landscaping, pool maintenance, safety vendors, plumbing, pool monitors, and gate maintenance contractors, ensuring compliance and high-performance standards.
•  Negotiate, prepare, implement, and administer service contracts, assist with drafting contract standards, RFP, bid review, and comparison reports for the Seven Hills Board of Directors.
•  Proactively communicate with staff regarding facility and amenity updates.
•  Continuously assess community needs and recommend improvements to enhance service delivery methods and procedures.
•  Work with the leadership team to formulate and manage the facility management budget, identifying cost-saving opportunities and process improvements.
•  Provide behind the scenes set up support for all lifestyle events and facilitate all necessary facility preparation.
•  Proactively identify areas for enhancement in facility operations, staying informed about emerging trends and innovations in community management and maintenance.
•  Maintain a visible presence within the community and among the team, utilizing a working knowledge of governing documents to drive community improvements within legal boundaries.
•  Provide agenda support to the leadership team, as well as possible written and oral reports to assist in preparing and adhering to the association budget.
•  Ensure compliance with association policies, corporate regulations, civil codes, state and federal obligations, and Seven Hills governing documents.
•  Collaborate with the General Manager through touch base meetings to discuss ongoing projects, address challenges, and ensure alignment within the team.
•  Encourage teamwork, collaboration, and open communication among staff members, ensuring a positive and productive work environment.
•  Take on the role of a proactive leader and advocate for the Seven Hills HOA community vision
•  Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
•  Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional materials and supplies.
• Ensure all safety precautions are followed while performing the work.
•  Follow all policies and Standard Operating Procedures as instructed by Management.
•  Perform any range of special projects, tasks, and other related duties as assigned.
•  Attend all company mandatory functions and comply with policies and procedures.
•  Drive their vehicle throughout the community to identify lots where compliance is not met in line with the governing documents.
•  Use an iPad to document work orders and compliance issues.

Disclaimer

This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

•  Must have at least 3 years of facilities management experience in a highly amenitized master-planned HOA, assisted living, or apartment community.
•  Must have own vehicle, and a clean driving record.
•  Public charisma and the ability to develop positive relationships.
•  Organizational and time management skills with demonstrated ability to multitask.
•  Verbal ability to effectively communicate with homeowners, vendors, Board members, and management staff.
•  Ability to think and work independently and as part of a team.
•  Must be able to handle multiple tasks concurrently.
•  Must work effectively with co-workers, customers and others by sharing ideas constructively and positively; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifiers, and; respecting the diversity of the operations workforce in actions, words and deeds.
•  Must be a creative problem solver.
•  Strong project management and organizational skills
•  Proficiency in English; knowledge of other languages is a plus.
•  Excellent written and verbal communication skills.

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
•  Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
•  Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.
•  Manual dexterity to operate tools, equipment, and machinery safely.
•  Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
•  Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
•  Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).
•  Ability to wear and use appropriate personal protective equipment (PPE).
•  Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

Pay:

$26.00 -$31.25 per hour (depending on education and experience)

Mileage and any related expenses will be reimbursed for use of own vehicle

Benefits include

•  Medical Insurance - The company will pay the premium for the Employee Only Tier on the HSA plan
•  Dental Insurance
•  Vision Insurance
•  Life and Disability Insurance
•  HSA (Required High-Deductible Medical Plan to be eligible)
•  FSA account for health-related expenses
•  FSA account for dependent care expenses
•  Education Reimbursement for industry-related classes
•  401K match after 1 year
•  Employee Assistance Program (EAP)
•  9 paid holidays and 2 floating holidays

EEO & Values Statement

RealManage is a values-based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.