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About KX

KX software powers the time-aware data-driven decisions that enable fast-moving companies to outpace competitors, realizing the full potential of their AI investments. The KX platform delivers transformational value by addressing data challenges related to completeness, timeliness and efficiency, ensuring companies understand change over time and can achieve faster, more accurate insights at any scale, cost-effectively. 

KX is essential to the operations of the world's top investment banks, aerospace and defence, high-tech manufacturing, healthcare and life sciences, automotive and fleet telematics organizations. The company has established offices and a robust customer base across North America, Europe, and Asia Pacific.

Overview of the Role

KX is hiring a KDB+ Product Support Engineer for our New York team.You will provide advanced technical support for missioncritical, lowlatency systems used by Tier1 financial institutions.

Key Responsibilities

Minimum 2+ years of experience in product/technical support or kdb+/q engineering roles.

Provide advanced technical support for KX products, ensuring stability and high performance.

Troubleshoot issues related to kdb+/q, data pipelines, networking, and system performance.

Support customer deployments, upgrades, and production incidents.

Perform deepdive root cause analysis (RCA) for highimpact issues.

Collaborate with engineering to resolve product defects and enhance product functionality.

Create and maintain technical documentation and knowledgebase articles.

Participate in global oncall rotation, including occasional weekend or afterhours coverage.

Skills

Handson kdb+/q experience preferred.

Linux/Unix system administration skills.

SQL/database proficiency.

Strong analytical and problemsolving capabilities.

Excellent communication skills.

Strong handson kdb+/q experience.

Linux/Unix system administration skills.

SQL/database proficiency.

Strong analytical and problemsolving capabilities.

Excellent communication skills.

Essential Experience

Experience supporting enterprise or missioncritical systems.

Experience troubleshooting performance, memory, or networking issues.

Experience working with realtime or timeseries data systems.

Preferred Qualifications

Experience in financial services, market data, or trading systems.

Knowledge of realtime data pipelines or messaging (Kafka, Solace).

Scripting experience (Python, Shell).

Familiarity with ITIL support processes.

Understanding of TCP/IP and networking fundamentals.

Location & Workplace Type

Hybrid working model based out of our New York office.

Salary Range

$100,000.00 -$130,000.00 dependant on experience

Why Choose KX

Data Driven: We lead with instinct and follow fact.

Naturally Curious: We lean in, listen and learn fast.

All In: We take ownership, take on challenges and give it our all.

Benefits

Competitive Salary

Individually tailored training and skills development

Private healthcare package and Employee Assistance Programme

Enhanced maternity and paternity package

Wellness Days and Volunteer Days