Job Summary
Under the direction of the Director of Information Technology, servers as
resource person on help desk services to district and site personnel;
performs a variety of technical duties related to help desk. Direct support
request for student information system, business applications system, and email system to next level of support. Responds to projects and escalated
level support by utilizing research, problem analysis, identification, and
resolution. Analyzes help desk data to determine best practices and training
requirements. Contacts users to provide feedback and determine customer
satisfaction. Orients and trains users on current technology, information
systems and e-mail system. Performs other duties directly related to this
job description.
Requirements / Qualifications