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Weekend Help Desk Jobs in Hoover, AL (NOW HIRING)

Neumo

Help Desk Manager

Birmingham, AL · On-site

Manage all Help Desk activity which includes responding to calls from end-user clients, logging service calls, triaging the software issues and closing the tickets whenever possible. * Routing the ...

A+ Consulting, Inc.

Associate I Help Desk

Birmingham, AL · On-site

$15.75 - $21.50/hr

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services. * Properly enter all calls into the helpdesk system

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

Our business is growing exponentially and we require the best to help us continue on our path of ... Finally, they must be able to work a flexible schedule when needed to including weekends, evenings ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

Our business is growing exponentially and we require the best to help us continue on our path of ... Finally, they must be able to work a flexible schedule when needed to including weekends, evenings ...

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All JobsHelp Desk JobsWeekend Help Desk JobsWeekend Help Desk Jobs in Hoover, AL

Weekend Help Desk information

See Hoover, AL salary details

$11

$20

$29

How much do weekend help desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for weekend help desk in Hoover, AL is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $22.88 per hour, depending on experience, location, and employer.

What is a weekend help desk?

Weekend Help Desk jobs involve providing technical or customer support during the weekend, usually outside of regular business hours. Employees in these positions assist users with troubleshooting computer systems, software, or other technology-related issues via phone, email, or chat. The primary goal is to resolve problems quickly to minimize downtime, ensuring that customers or staff have the support they need at all times. Weekend Help Desk roles are common in organizations that require 24/7 support or have clients in different time zones.

What are the key skills and qualifications needed to thrive as a weekend help desk professional?

To thrive as a Weekend Help Desk professional, you need strong troubleshooting abilities, technical knowledge of computer systems, and typically a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Excellent communication, patience, and problem-solving skills help you effectively support users and handle stressful situations. These skills ensure timely, effective technical support during critical weekend hours when resources may be limited.

What are the typical challenges faced by a weekend help desk professional, and how can they be managed effectively?

Weekend Help Desk professionals often encounter unique challenges, such as handling urgent technical issues with limited in-house support or accessing specialized resources that may only be available during regular business hours. Effective communication and thorough documentation become especially important to ensure seamless handoff between weekend and weekday teams. Proactively familiarizing yourself with escalation protocols and self-service resources can help resolve issues efficiently. Additionally, strong time management and adaptability skills can help you juggle multiple requests and maintain high-quality service during busy weekend periods.

What is the difference between Weekend Help Desk vs Weekend IT Support Specialist?

AspectWeekend Help DeskWeekend IT Support Specialist
CredentialsBasic certifications (CompTIA A+, Network+)Similar certifications, sometimes more specialized
Work EnvironmentHelp desk or call center, remote or on-siteTechnical support, on-site or remote, often in corporate settings
Employer & IndustryIT service providers, tech companies, internal support teamsIT departments, managed service providers, corporate environments
Search & Comparison IntentLooking for weekend tech support rolesSeeking specialized IT support roles on weekends

Weekend Help Desk and Weekend IT Support Specialist roles share similar credentials and work environments, often within IT support teams. The main difference lies in the scope: Help Desk roles typically handle general user issues, while IT Support Specialists may deal with more technical or specialized problems. Both are common in corporate and service provider settings, catering to weekend support needs.

What are the most commonly searched types of Help Desk jobs in Hoover, AL?

The most popular types of Help Desk jobs in Hoover, AL are:

What job categories do people searching Weekend Help Desk jobs in Hoover, AL look for?

The top searched job categories for Weekend Help Desk jobs in Hoover, AL are:

What cities near Hoover, AL are hiring for Weekend Help Desk jobs?

Cities near Hoover, AL with the most Weekend Help Desk job openings:

Weekend Help Desk jobs near you
Infographic showing various Weekend Help Desk job openings in Hoover, AL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $42,487 per year, or $20.4 per hour.

Help Desk Technician

University of Montevallo

Montevallo, AL • On-site

$19/hr

Full-time

Re-posted 14 days ago

Job description

Posting Details
Position Information
Posting Number
S1500749
Job Title
Help Desk Technician
Position Number
T11470
Division
President - PRS
Department
Information Services & Technology-Dept
FLSA
Non-Exempt
Salary Grade
112
Salary Classification
Classified
Annual Salary Range
Hourly Salary Range
Starting at $19.00 per hour
Employment Status
Full Time 12 Mos Regular
General Description
The Help Desk Technician serves as the first point of contact for faculty, staff, and students seeking technical assistance. This role provides both traditional help desk support and hands-on classroom technology support, ensuring instructional spaces are fully functional and ready for teaching.
This position plays a critical role in supporting the academic mission by maintaining reliable classroom technology, assisting faculty with instructional tools, and delivering high-quality customer service.
Essential Job Duties
  1. Provide front-line technical support via phone, email, walk-in, and ticketing system
  2. Deliver excellent customer service with clear communication and professionalism
  3. Assist faculty, staff, and students with technical issues in real time, including in-class support
  4. Provide support for classroom technology including projectors, displays, control systems (e.g., Extron), document cameras, and audio systems
  5. Respond to urgent classroom calls to ensure minimal disruption to instruction
  6. Assist faculty with connecting devices, using presentation tools, and troubleshooting AV issues
  7. Perform routine checks of classroom technology to ensure readiness
  8. Coordinate and support setup events, presentations, and special academic needs
  9. Document classroom issues and escalate complex AV problems as needed
  10. Log, categorize, and prioritize incidents and service requests in the ticketing system (e.g., KACE or similar)
  11. Maintain accurate documentation of issues, resolutions, and follow-ups
  12. Monitor ticket queues and ensure timely resolution or escalation
  13. Troubleshoot and resolve issues related to Windows and macOS systems
  14. Support Microsoft 365 and other campus applications
  15. Assist with hardware troubleshooting, device setup, and imaging
  16. Provide basic support for printers, mobile devices, and peripherals

Additional Duties
  1. Assist with account access, password resets, and multi-factor authentication (MFA)
  2. Support systems such as email, LMS (e.g., Canvas), and administrative platforms
  3. Guide users on self-service tools and system access
  4. Escalate advanced technical or AV issues to appropriate IT or AV specialists
  5. Collaborate with Academic Support, Infrastructure, and other IS&T teams
  6. Communicate status updates clearly to users and stakeholders
  7. Create and maintain knowledge base articles and classroom support guides
  8. Identify recurring classroom or help desk issues and recommend improvements
  9. Assist in developing standardized classroom technology procedures
  10. Other duties as assign
    Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned. The individual holding this position will serve as a representative of the University and, as such, shall promote a positive impression by demonstrating a collegial and professional customer-service approach at all times.

Knowledge, Skills and Abilities
  • Strong customer service and communication skills
  • Ability to remain calm and responsive in urgent classroom situations
  • Ability to explain technical concepts to non-technical users
  • Strong organizational and multitasking abilities
  • Team-oriented with a proactive approach to problem-solving

Education and Experience
Associate's degree in Information Technology, AV Technology, or related field; Bachelor's degree preferred.
Education substituted for experience? Yes
This position requires: 1-3 years of experience in help desk, technical support, or AV support; strong troubleshooting and customer service skills
Experience substituted for education? Yes
Licenses, Certification or Registrations
Preferred Qualifications
  • Experience supporting classroom or instructional technology in higher education
  • Familiarity with AV systems (e.g., Extron, Crestron, or similar)
  • Experience with ticketing systems (e.g., KACE)
  • Knowledge of Microsoft 365, Windows, and macOS
  • Experience with LMS platforms (e.g., Canvas)
  • Familiarity with MFA tools (e.g., Duo)

Working Conditions
  • Primarily on-site with frequent movement between buildings/classrooms
  • May require early morning, evening, or occasional weekend support
  • Ability to lift and move equipment (up to ~25-40 lbs)
  • Fast-paced environment, especially during class transitions and semester start

Environmental Working Conditions
Indoor
Travel Requirements
Number of Vacancies
Desired Start Date
Physical Requirements
The physical activities required for this position involve:
Standing: Under 1/3 of the time; walking: Under 1/3 of the time; sitting: Over 2/3 of the time; using hands: Over 2/3 of the time; reaching with hands and arms: Over 1/3 of the time; climbing or balancing: Under 1/3 of the time; stooping, kneeling, crouching, or crawling: Under 1/3 of the time talking or hearing: Over 2/3 of the time.
This position requires lifting:
Up to 10 pounds: Over 2/3 of the time; Up to 20 pounds: Over 1/3 of the time; Up to 50 pounds: Under 1/3 of the time.
This position has the following special vision requirements:
• Close vision (clear vision at 20 inches or less).
• Distance vision (clear vision at 20 feet or more).
• Color vision (ability to identify and distinguish colors).
• Peripheral vision (ability to observe an area that can be seen up or down or to the left and right when vision is fixed on a given point).
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships).
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
Open Date
05/11/2026
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Additional Statement
The University of Montevallo does not discriminate against job applicants based on their national origin or citizenship or immigration status. Because of the costs associated with visa sponsorship/transfer, the University typically will not sponsor applicants for a work visa or transfer of an existing visa. No commitment for visa assistance and/or sponsorship can be made until a thorough search is conducted, including a proper and methodical review of all applicants.
EEO Statement
UM is an Equal Opportunity Institution.
Quick Link
https://jobs.montevallo.edu/postings/10305

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