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Weekend Help Desk Analyst Jobs in Pennsylvania (NOW HIRING)

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Help Desk Analyst Duration: 12 Months Locations: Philadelphia, PA Position Overview Minimum skills and experience: Minimum 2 years of experience working in a single point of contact help desk ...

Help Desk Analyst

Philadelphia, PA · On-site

$20.50 - $28/hr

Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a single point of contact help desk * Experience using Jira Service Management Helpdesk application

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg, PA Duration: 12+ Months 8am to 4.30pm Description: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in the office and 5 days out of the office*** ***They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

The Help Desk Analyst serves as a primary point of support for incoming calls, emails, and walk-ins, assisting employees with computers, printers, networking hardware and software, office software ...

The Help Desk Analyst serves as a primary point of support for incoming calls, emails, and walk-ins, assisting employees with computers, printers, networking hardware and software, office software ...

Help Desk Analyst

Pittsburgh, PA · Hybrid

$20 - $27.25/hr

An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires Pittsburgh, PA office. This exciting opportunity is in a high growth environment where you will ...

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of desktops, laptops, printers, telephones, and other peripheral devices throughout the organization.

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Title: CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required on-site to start for at least two weeks before engagement will be fully remote. This ...

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Title: CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required on-site to start for at least two weeks before engagement will be fully remote. This ...

Help Desk Analyst

Berwyn, PA · On-site

$19.75 - $26.75/hr

We are hiring two Help Desk Analysts-one in Philadelphia and one in King of Prussia -to join our IT Support Services team. This role encompasses both Tier One and Tier Two responsibilities, offering ...

Help Desk Analyst

Erie, PA · On-site

$19 - $29/hr

We're hiring a Help Desk Analyst to staff the Supplier Services Department of our customer. The ideal candidate will have experience in explaining complex solutions to intricate problems and will ...

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Showing results 1-20

Weekend Help Desk Analyst information

What is the difference between Weekend Help Desk Analyst vs Weekend IT Support Technician?

AspectWeekend Help Desk AnalystWeekend IT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, remote or on-site supportOn-site troubleshooting, hardware repair
Employer UsageIT service providers, corporate IT departmentsRetail, small business, corporate IT
Common Search IntentTechnical support, troubleshooting, customer serviceHardware issues, network setup, repairs

The Weekend Help Desk Analyst and Weekend IT Support Technician roles share similar certifications and work environments, often serving the same industries. The main difference lies in focus: Help Desk Analysts primarily handle remote support and customer inquiries, while IT Support Technicians often perform hands-on hardware repairs and on-site troubleshooting. Both roles are essential for maintaining IT operations during weekends, but their daily tasks and interaction levels differ slightly.

What are the most commonly searched types of Help Desk Analyst jobs in Pennsylvania?

The most popular types of Help Desk Analyst jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Weekend Help Desk Analyst jobs?

Cities in Pennsylvania with the most Weekend Help Desk Analyst job openings:

Help Desk Analyst

Community Options, Inc.

Pittsburgh, PA • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago


Community Options rating

6.2

Company rating: 6.2 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

108th of 247 rated social care providers


Job description

Description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.
We are now hiring a Full-Time Help Desk Analyst in Pittsburgh, PA. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting Rate: $50,000
Responsibilities
  • Provide prompt, courteous support company wide, in person or via phone or email
  • Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
  • Understand and Follow documented service operations, policies, and procedures
  • Provide prompt, courteous, and complete resolution of customer requests
  • Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
  • Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
  • Travel to local offices to troubleshoot and resolve issues
  • Document, track and monitor technical problems and solutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Administer help desk software
Minimum Requirements
  • Minimum one year of professional IT experience
  • Audio / Visual experience a plus
  • Valid Driver's License
  • Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
  • Experience supporting Android and iPhone, Mobile Device Management a plus
  • Logical troubleshooting skills
  • Excellent time management and interpersonal skills and a high-level attention to detail
  • Understanding of best security practices and continual updating of knowledge base
Why Community Options?
  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays—Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities
Community Options is an Equal Opportunity Employer M/F/D/V
#ind-na

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