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Weekend First Data Merchant Services Jobs in Illinois

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Weekend First Data Merchant Services information

What are the key skills and qualifications needed to thrive as a Weekend First Data Merchant Services representative, and why are they important?

To thrive as a Weekend First Data Merchant Services representative, you need strong customer service skills, knowledge of payment processing, and typically a high school diploma or equivalent. Familiarity with payment processing platforms, CRM systems, and basic troubleshooting tools is often required. Excellent communication, problem-solving abilities, and patience help you deliver effective support and resolve merchant issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining the reputation of the payment services provider.

What is the difference between Weekend First Data Merchant Services vs Weekend Credit Card Processor?

AspectWeekend First Data Merchant ServicesWeekend Credit Card Processor
CredentialsTypically requires merchant account setup knowledge, basic sales certificationsRequires understanding of credit card processing, compliance, and security standards
Work EnvironmentCustomer service, sales, and technical support in retail or online settingsTechnical support, sales, and account management in financial services
Industry UsageUsed by merchants to accept card payments, often via First Data systemsUsed by businesses to process credit card transactions through various providers

Weekend First Data Merchant Services focuses on providing merchant account solutions and support for accepting card payments, often through First Data systems. Weekend Credit Card Processor refers to professionals managing credit card transaction processing for businesses. While both roles involve payment processing, the former emphasizes merchant services, and the latter centers on transaction management. Understanding these differences helps businesses choose the right service provider or career path.

What are Weekend First Data Merchant Services jobs?

Weekend First Data Merchant Services jobs typically involve working for First Data, a payment processing and financial technology company, during weekends. Employees in these roles may assist merchants with payment solutions, troubleshoot transaction issues, provide customer support, and ensure secure processing of credit card payments. The work can include both technical and customer service responsibilities, depending on the specific position. Weekend shifts are often needed to ensure merchants receive support outside of standard business hours.

What are the typical responsibilities and challenges faced by someone working weekend shifts at First Data Merchant Services?

Working weekend shifts at First Data Merchant Services often involves providing customer support to merchants, resolving payment processing issues, and monitoring transaction activity for fraud. One common challenge is managing higher call volumes or urgent issues that may arise outside standard business hours, requiring quick problem-solving and clear communication. Additionally, weekend team members may collaborate remotely with colleagues or escalate complex cases to weekday teams, so strong organizational skills and adaptability are essential in this environment.
What cities in Illinois are hiring for Weekend First Data Merchant Services jobs? Cities in Illinois with the most Weekend First Data Merchant Services job openings:
Weekend First Data Merchant Services jobs near you

Senior Associate, Business Manager - Merchant Services

JPMorgan Chase & Co

Chicago, IL • On-site

Full-time

Medical, Retirement

Posted 18 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 492 frontline employees who took The Breakroom Quiz

70th of 170 rated banks

Job description

The Client Onboarding & Service Finance & Business Management team is seeking a professional to support Merchant Services, who has a penchant for story-telling with financial data and a desire to be strategic and operates with a sense of urgency.

As a Senior Associate, Business Manager - Merchant Services in our Client Onboarding & Service Finance & Business Management team, you will have a high impact, large remit opportunity to ensure that senior management across the Global Bank have visibility into major Client Onboarding & Service initiatives, metrics, financials, and insights. Our goal is to support business growth while playing a key role in client retention through their onboarding and servicing experience.

Job responsibilities

  • Partner with Client Onboarding & Service and Finance & Business Management to understand the business and their key objectives to be able to prepare executive presentations - ability to package and present projections and performance trends by bringing financials and data together to tell a cohesive story

  • Design management for reporting packages to communicate business results in a transparent and concise manner

  • Coordinate operations & deliverables with other business managers, finance, project managers, and senior stakeholders across the firm

  • Analyze complex data sets, assess KPI trends, and create impactful insights using statistical analysis tools to assist in strategy development

  • Partner with Client Onboarding & Service and Finance & Business Management team to budget and forecast headcount and expense 

Required qualifications, capabilities and skills

  • At least 5 years of experience in Client Onboarding & Service, project management, or finance in roles that required an advanced skillset in storytelling and context setting

  • Ability to work collaboratively; develop dynamic partnership with multiple levels of stakeholders and integrate with the business

  • Advanced presentation skills (PowerPoint and/or PitchPro) with an expectation to repurpose standard content, as well as design & build - accounts for ~50% of role

  • Intermediate Excel Skills - Proficiency in using more complex functions with an instinct for automation and visualization

  • Ability to interpret and present complex data with an advanced attention to detail and in an engaging manner 

  • Highly motivated, proactive attitude, with a natural passion to learn and an inquisitive personality

  • Excellent problem solving, resourcefulness and critical thinking skills

  • Naturally curious, with a desire to use data to promote efficiency or improve outcomes 

  • Operate with a sense of urgency and know how to prioritize accordingly

Preferred qualifications, capabilities and skills

  • Experience in Process and/or Continuous Improvement

  • Cross-Functional Leadership - Demonstrated ability to lead and collaborate effectively across diverse teams and departments

  • Dynamic Stakeholder Management - Proven expertise in building and maintaining relationships with key stakeholders, ensuring alignment and effective communication to support strategic goals and project success

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

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