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Weekend Fedex Call Center Jobs in Washington (NOW HIRING)

ROCS Grad Staffing

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Call Center Representative

Rockville, MD · On-site

$24 - $28/hr

  • Medical

  • Dental

  • Vision

A Call Center Representative plays a key role in customer service by handling inbound or outbound ... Flexibility to work shifts, including evenings, weekends, and holidays, as needed. Preferred Skills:

MedStar Health

Supervisor Call Center

Washington, DC · On-site

$49K - $87K/yr

About the Job Our call center has a leadership opportunity located at MedStar Georgetown University ... periods weekends holidays and emergency situations. * Supports onboarding and training of new ...

HealthWorks

Call Center

Leesburg, VA · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center We are an equal employment opportunity employer. All qualified applicants will receive ... Work Life Balance - NO WEEKENDS!! Competitive Salary and Benefits package includes a 401K ...

HEALTHWORKS FOR NORTHERN VIRGINIA

Call Center

Leesburg, VA

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving ... NO WEEKENDS!. Competitive Salary and Benefits package includes a 401K Retirement Plan, Medical ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary. Contact Center Operations * Monitor call queues, service levels, response times, adherence ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary. Contact Center Operations * Monitor call queues, service levels, response times, adherence ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA

$100K/yr

Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary. Contact Center Operations * Monitor call queues, service levels, response times, adherence ...

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is ... Compensation: $18.00-$20.00/hour This is a part time role offering only Night and Weekend hours.

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is ... Monday-Friday; occasional nights and weekends available Primary Responsibilities: The incumbent may ...

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is ... Monday-Friday; occasional nights and weekends available Primary Responsibilities: The incumbent may ...

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All JobsFedex Call Center JobsWeekend Fedex Call Center JobsWeekend Fedex Call Center Jobs in Washington

Weekend Fedex Call Center information

What are the main challenges of working in a Weekend FedEx Call Center role, and how can I prepare for them?

One of the main challenges in a Weekend FedEx Call Center position is handling a high volume of customer inquiries and resolving delivery issues efficiently, often during peak periods. You may encounter customers who are frustrated about delayed shipments or lost packages, so strong communication and problem-solving skills are essential. Staying organized and remaining calm under pressure will help you succeed. Additionally, weekend shifts may mean a smaller team, so being adaptable and able to multitask is important. Preparing by familiarizing yourself with FedEx's policies and common customer concerns can make you more effective in the role.

What are the key skills and qualifications needed to thrive as a Weekend FedEx Call Center representative?

To thrive as a Weekend FedEx Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and company-specific shipment tracking tools is typically required. Patience, active listening, and the ability to stay calm under pressure help individuals stand out in this role. These skills ensure efficient issue resolution, positive customer experiences, and effective team collaboration in a high-volume support environment.

What is a Weekend FedEx Call Center job?

Weekend Fedex Call Center jobs involve handling customer inquiries, processing shipment information, and providing support over the phone or through online channels during the weekend. Employees assist customers with tracking packages, resolving delivery issues, and answering questions about Fedex services. These positions require strong communication skills, a customer-focused attitude, and the ability to work flexible weekend hours. Training is provided to ensure staff are familiar with Fedex systems and procedures.

What are Weekend Fedex Call Center hours?

Weekend FedEx Call Center hours typically include evening and weekend shifts, often from early morning to late evening, depending on the location and staffing needs. These hours are designed to provide customer support during peak times and may vary by region and specific job schedules.

What is the difference between Weekend Fedex Call Center vs Customer Service Representative?

AspectWeekend Fedex Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall center setting, fast-paced, customer-focusedOffice or call center, customer interaction, varied industries
Industry UsageLogistics, shipping, courier servicesRetail, telecommunications, finance, and more
Common Search/ComparisonYesYes

The Weekend Fedex Call Center primarily handles shipping inquiries and customer support for Fedex during weekends, requiring specific knowledge of logistics. Customer Service Representatives work across various industries, providing general customer support. While both roles involve customer interaction and similar credentials, the Fedex role is specialized in logistics and operates mainly within Fedex's environment, whereas Customer Service Reps serve diverse sectors.

What are the most commonly searched types of Fedex Call Center jobs in Washington?

The most popular types of Fedex Call Center jobs in Washington are:

Weekend Fedex Call Center jobs near you

Call Center Representative

ROCS Grad Staffing

Rockville, MD • On-site

$24 - $28/hr

Full-time

Medical, Dental, Vision

Posted 17 days ago

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Job description

Job description:


A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here’s a general job description for this role:


Job Title: Call Center Representative


Job Summary: As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for addressing inquiries, resolving complaints, processing orders, and providing information about the company’s products and services.


Key Responsibilities:


Answer incoming calls and respond to customer inquiries efficiently and professionally.

Provide accurate information regarding products, services, and policies.

Handle and resolve customer complaints in a calm and professional manner.

Assist with order placement, cancellations, returns, and other customer requests.

Escalate unresolved issues to the appropriate department or supervisor.

Document customer interactions, transactions, and follow-up actions.

Maintain a high level of customer satisfaction by providing timely responses and support.

Meet or exceed performance metrics, such as call handling time and customer satisfaction scores.

Stay updated on product and service knowledge to offer the best solutions to customers.

Requirements:


High school diploma or equivalent; some positions may require post-secondary education.

Proven customer service experience, preferably in a call center environment.

Strong communication skills, both verbal and written.

Proficiency in using call center software and CRM systems.

Ability to multitask and handle high call volumes efficiently.

Problem-solving skills and attention to detail.

Patience and the ability to remain calm under pressure.

Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

Preferred Skills:


Bilingual abilities (if applicable to the customer base).

Experience with specific CRM or telephony systems.

Prior experience in the same industry (e.g., tech support, healthcare, retail).