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Weekend Fedex Call Center Jobs in Virginia (NOW HIRING)

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary. Contact Center Operations * Monitor call queues, service levels, response times, adherence ...

KSI Collision Parts

Call Center Representative

Richmond, VA · On-site

$15.75 - $19.75/hr

Prior experience in customer service or call center environment preferred. * Excellent ... Ability to work flexible hours, including weekends and holidays as needed Benefits: KSI Auto Parts ...

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F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary. Contact Center Operations * Monitor call queues, service levels, response times, adherence ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA

$100K/yr

Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary. Contact Center Operations * Monitor call queues, service levels, response times, adherence ...

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All JobsFedex Call Center JobsWeekend Fedex Call Center JobsWeekend Fedex Call Center Jobs in Virginia

Weekend Fedex Call Center information

What are the main challenges of working in a Weekend FedEx Call Center role, and how can I prepare for them?

One of the main challenges in a Weekend FedEx Call Center position is handling a high volume of customer inquiries and resolving delivery issues efficiently, often during peak periods. You may encounter customers who are frustrated about delayed shipments or lost packages, so strong communication and problem-solving skills are essential. Staying organized and remaining calm under pressure will help you succeed. Additionally, weekend shifts may mean a smaller team, so being adaptable and able to multitask is important. Preparing by familiarizing yourself with FedEx's policies and common customer concerns can make you more effective in the role.

What are the key skills and qualifications needed to thrive as a Weekend FedEx Call Center representative?

To thrive as a Weekend FedEx Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and company-specific shipment tracking tools is typically required. Patience, active listening, and the ability to stay calm under pressure help individuals stand out in this role. These skills ensure efficient issue resolution, positive customer experiences, and effective team collaboration in a high-volume support environment.

What is a Weekend FedEx Call Center job?

Weekend Fedex Call Center jobs involve handling customer inquiries, processing shipment information, and providing support over the phone or through online channels during the weekend. Employees assist customers with tracking packages, resolving delivery issues, and answering questions about Fedex services. These positions require strong communication skills, a customer-focused attitude, and the ability to work flexible weekend hours. Training is provided to ensure staff are familiar with Fedex systems and procedures.

What are Weekend Fedex Call Center hours?

Weekend FedEx Call Center hours typically include evening and weekend shifts, often from early morning to late evening, depending on the location and staffing needs. These hours are designed to provide customer support during peak times and may vary by region and specific job schedules.

What is the difference between Weekend Fedex Call Center vs Customer Service Representative?

AspectWeekend Fedex Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall center setting, fast-paced, customer-focusedOffice or call center, customer interaction, varied industries
Industry UsageLogistics, shipping, courier servicesRetail, telecommunications, finance, and more
Common Search/ComparisonYesYes

The Weekend Fedex Call Center primarily handles shipping inquiries and customer support for Fedex during weekends, requiring specific knowledge of logistics. Customer Service Representatives work across various industries, providing general customer support. While both roles involve customer interaction and similar credentials, the Fedex role is specialized in logistics and operates mainly within Fedex's environment, whereas Customer Service Reps serve diverse sectors.

What are the most commonly searched types of Fedex Call Center jobs in Virginia?

The most popular types of Fedex Call Center jobs in Virginia are:

What cities in Virginia are hiring for Weekend Fedex Call Center jobs?

Cities in Virginia with the most Weekend Fedex Call Center job openings:

Weekend Fedex Call Center jobs near you

Call Center Outbound Team Lead

Massanutten

Virginia Beach, VA • On-site

Full-time

Re-posted 18 days ago

Job description

Massanutten Resort | Great Eastern Resort Corporation | Virginia Beach, Virginia
Job Summary
The Call Center Team Lead position is responsible for helping provide support to a team of call center agents. This position will work in conjunction with the Outbound Team Manager and assist in the daily management of the team including but not limited to training and on-boarding, coaching, customer service, and general day-to-day operational functions. This role will not have direct oversight of any positions but will be required to step in as in a supervisor capacity should the Outbound Team Supervisor not be available. This role will work within our Virginia Beach, Virginia office location.
This role is best suited for applicants with a strong background in phone sales who have an interest in accelerating their career and pursuing sales management opportunities. Applicants must be able to exhibit strong leadership, organizational, and problem-solving skills. This role will need to be able to collaborate well with other Call Center Team Leads and Outbound Managers across both Call Center locations.
Key Responsibilities
  • Assist in daily management of outbound call center team and to help maximize booking program across all team members.
  • Provide assistance with on-boarding and training of new call center agents

Business Process Management
  • Working in conjunction with Team Leaders and management staff in our Virginia Beach, Virginia office, help ensure all team and agent processes align with existing policies and operating procedures for the office.
  • Be able to step in and address escalated customer service issues and complaints when necessary.
  • Help ensure team complies with all departmental processes and are in compliance with company, state, and federal regulations as related to tele-sales, data collection and storage, and timeshare marketing.

Vendor & Team Collaboration
  • Help contribute to ensuring a positive, proactive and thoughtful leadership environment is maintained throughout the Virginia Beach office.
  • Collaborate closely with other Team Lead and supervision staff within the office and across the Timeshare Marketing Group to align daily deliverables, and overall marketing strategy for the department.

Data-Driven Insights & Reporting
  • Assist in production of daily and weekly reports and help with analysis for the Outbound Team Supervisor. Provide recommendations for improvement when necessary.

Continuous Improvement
  • Look for opportunities to grown within the team through ongoing professional development by taking classes, expanding knowledge, and/or maintaining an active professional industry and community network.
  • Help grow team members through informal coaching that encourages all employee's personal development, growth, and teamwork and that also encourages co-worker recruitment efforts to achieve desired staffing levels throughout the department and company.

Qualifications
Education: Bachelor's degree in business administration, management or a related field; or equivalent sales experience as stated below.
Experience: Minimum of 2-3 years' experience in a call center environment; prior supervisory experience preferred but not required. Experience within resort, timeshare, or real estate industry preferred.
  • Knowledge of industry regulations and call center best practices, with special emphasis on timeshare, real estate, or resort development preferred.
  • Understanding of call center performance metrics and reporting as well as payroll management and forecasting.
  • Experience working in hospitality or timeshare industry is a plus.
  • Bonus points for having working knowledge of Salesforce CRM.

Skills
  • Outgoing personality with strong leadership and team management skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Exceptional interpersonal and communication skills
  • Ability to motivate, coach, train and direct employees

Work Environment/Expectations
  • The position is an in-person position in Virginia Beach, Virginia.
  • Must be willing to work variable shift including nights and weekends and be available at all times that the Call Centers are open and working.

Schedule: 30-32 hours a week; Mon - Thurs, 3pm - 9pm and Sun 1pm - 9pm.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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