ID Verification Agent (Data Entry Specialist)
Location: Louisville, KY, US, San Diego, CA, US
Pay: $16.65/hrย with $1.00 shift differential for any hours worked after 6pm
Shifts:ย
EST Time Zone: 2:00 PM - 10 PM, 3:00 PM - 11:30 PM, 4:30 PM - 1:00 AM
PST Time Zone: 11:00 AM - 7:30PM, 1:30 PM - 10:00 PM, 12:00 PM - 8:30 PM
Position Overviewย
The ID Verification Agent will be a member of the Operations team. This role will be primarily responsible for ensuring every consumer who conducts business with ecoATM meets the required criteria for approving a transaction. The position requires the ability to remain focused while quickly verifying new transactions. Ideal candidates will have strong attention to detail and be able to work with speed and accuracy.ย
During the 2-week training period, employees must be available to train M-F during a day shift. After the training period is over, employees will work with their supervisors to determine the official shift hours.ย ย
ย Key Responsibilitiesย
- Approve or deny transactions with customers based off of the requirements for conducting business with ecoATMย
- Responsible for timely and accurate verificationsย
- Perform data entry and data verificationtasksย
- Schedule Expectation: must be available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support. The schedule will remain consistent week-to-week.ย
Education & Experienceย
- High school diploma/GED or 6+ months of data entry/verification experience requiredย
- Experience working in a call center or customer service environment is preferredย
Knowledge, Skills & Abilitiesย
- Basic computer application skillsย
- Fluent in Englishย
- Dependable, honest, & trustworthyย
- Must work well within a team environmentย
- Able to work a flexible schedule, including evenings and weekendsย
ย This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.ย