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Weekend Email Customer Support Jobs in Waterloo, IA

Heartland Co-op

Customer Service Representative I

Waterloo, IA · On-site

$15.75 - $21.50/hr

Provides customer service in a timely manner via several means which include email, face to face ... Team Work - Supports everyone's efforts to succeed . * Organizational Support - Follows policies ...

Heartland Co-op

Customer Service Representative I

Washburn, IA · On-site

$14.75 - $20/hr

Provides customer service in a timely manner via several means which include email, face to face ... Team Work - Supports everyone's efforts to succeed . * Organizational Support - Follows policies ...

Kwik Trip, Inc.

Customer - Food Service

Waterloo, IA · On-site

$17 - $21.70/hr

  • Medical

  • Retirement

  • PTO

... • Some weekend and holiday availability is required Kwik Trip has rated as a Top Workplace ... our Support Center and Production and Distribution Facilities. Many coworkers throughout the ...

Kwik Trip, Inc.

Customer - Food Service

Waterloo, IA · On-site

$16 - $21.70/hr

  • Medical

  • Retirement

  • PTO

... • Some weekend and holiday availability is required Kwik Trip has rated as a Top Workplace ... our Support Center and Production and Distribution Facilities. Many coworkers throughout the ...

Kwik Trip, Inc.

Customer - Food Service

Dike, IA · On-site

$15 - $20.30/hr

  • Medical

  • Retirement

  • PTO

... • Some weekend and holiday availability is required Kwik Trip has rated as a Top Workplace ... our Support Center and Production and Distribution Facilities. Many coworkers throughout the ...

Kwik Trip

Customer - Food Service

Waterloo, IA · On-site

$16 - $21.70/hr

  • Medical

  • Retirement

  • PTO

... • Some weekend and holiday availability is required Kwik Trip has rated as a Top Workplace ... our Support Center and Production and Distribution Facilities. Many coworkers throughout the ...

Kwik Trip, Inc.

Customer - Food Service

Waverly, IA · On-site

$15 - $20.30/hr

  • Medical

  • Retirement

  • PTO

... • Some weekend and holiday availability is required Kwik Trip has rated as a Top Workplace ... our Support Center and Production and Distribution Facilities. Many coworkers throughout the ...

Kwik Trip, Inc.

Customer - Food Service

Waterloo, IA · On-site

$16 - $21.70/hr

  • Medical

  • Retirement

  • PTO

... • Some weekend and holiday availability is required Kwik Trip has rated as a Top Workplace ... our Support Center and Production and Distribution Facilities. Many coworkers throughout the ...

Kwik Trip

Customer - Food Service

Readlyn, IA · On-site

$15 - $20.30/hr

  • Medical

  • Retirement

  • PTO

... • Some weekend and holiday availability is required Kwik Trip has rated as a Top Workplace ... our Support Center and Production and Distribution Facilities. Many coworkers throughout the ...

Kwik Trip, Inc.

Customer - Food Service

Readlyn, IA · On-site

$15 - $20.30/hr

  • Medical

  • Retirement

  • PTO

... • Some weekend and holiday availability is required Kwik Trip has rated as a Top Workplace ... our Support Center and Production and Distribution Facilities. Many coworkers throughout the ...

Kwik Trip, Inc.

Customer - Food Service

Nashua, IA · On-site

$15 - $20.30/hr

  • Medical

  • Retirement

  • PTO

... • Some weekend and holiday availability is required Kwik Trip has rated as a Top Workplace ... our Support Center and Production and Distribution Facilities. Many coworkers throughout the ...

Kwik Trip, Inc.

Customer-Food Service

Vinton, IA · On-site

$15 - $20.30/hr

  • Medical

  • Retirement

  • PTO

... • Some weekend and holiday availability is required Kwik Trip has rated as a Top Workplace ... our Support Center and Production and Distribution Facilities. Many coworkers throughout the ...

Kwik Trip, Inc.

Customer-Food Service

Independence, IA · On-site

$15 - $20.30/hr

  • Medical

  • Retirement

  • PTO

... • Some weekend and holiday availability is required Kwik Trip has rated as a Top Workplace ... our Support Center and Production and Distribution Facilities. Many coworkers throughout the ...

Kwik Trip, Inc.

Customer - Food Service

Denver, IA · On-site

$15 - $20.30/hr

  • Medical

  • Retirement

  • PTO

... • Some weekend and holiday availability is required Kwik Trip has rated as a Top Workplace ... our Support Center and Production and Distribution Facilities. Many coworkers throughout the ...

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Showing results 41-60

All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Waterloo, IA

Weekend Email Customer Support information

See Waterloo, IA salary details

$10

$22

$56

How much do weekend email customer support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for weekend email customer support in Waterloo, IA is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $26.06 per hour, depending on experience, location, and employer.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What cities near Waterloo, IA are hiring for Weekend Email Customer Support jobs?

Cities near Waterloo, IA with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you
Infographic showing various Weekend Email Customer Support job openings in Waterloo, IA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,524 per year, or $22.8 per hour.

Customer Service Representative I

Heartland Co-op

Waterloo, IA • On-site

$15.75 - $21.50/hr

Other

Posted 8 days ago

Heartland Co-op rating

5.5

Company rating: 5.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

60th of 65 rated farming

Job description

Summary:
Receives and bills merchandise, accepts payment, waits on customer and assists location manager by performing the following duties.
Essential Duties and Responsibilities:
  • Provides customer service in a timely manner via several means which include email, face to face interaction, telephone and live chat.
  • Bill products, receive payments, run scale, and track inventory.
  • Assist in resolving customer concerns, complaints and issues.
  • Assist location manager with maintaining grain, petroleum, feed and/or agronomy records.
  • Accept and record prepayment and bookings for products.
  • Price and process payment for commodities delivered by customers
  • Removes cash and reconciles amount of cash in register at end of day and prepares deposit.
  • Develops and maintains vast knowledge of the products and services being offered.
  • Exhibits self-motivation and the ability to multitask and pay close attention to small details.
  • Contributes to team effort by accomplishing related results as needed.
  • Must maintain a valid driver's license and commercial insurability at all times
  • Other duties as assigned by management.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate and sometimes loud.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear, occasionally required to climb or balance and stoop, kneel, crouch or crawl The employee must occasionally lift and/or move up to 50 pounds and frequently lift and/or move greater than negligible up to 10 pounds of force constantly. Specific vision abilities required by this job include Close vision and Ability to adjust focus.
Lift Level: Medium
Exerting 50 to 100 pounds of force rarely, 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
  • Customer Service - Responds to requests for service and assistance.
  • Team Work - Supports everyone's efforts to succeed.
  • Organizational Support - Follows policies and procedures.
  • Dependability - Commits to long hours of work when necessary to reach goals.
  • Quality - Demonstrates accuracy and thoroughness.
  • Attendance/Punctuality - Is consistently at work and on time.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of grain and inventory software.
Certificates and Licenses:
Must maintain a valid driver's license and commercial insurability at all times. May be required to maintain a valid CDL and commercial insurability by location manager.
May be required to maintain a current weighing license and grain grading certificate.
Supervisory Responsibilities:
This job has no supervisory responsibilities.

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