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Weekend Email Customer Support Jobs in Salem, OR

Wilco

Customer Support Operations Coordinator

Mount Angel, OR · On-site

$18.25 - $24/hr

Support Wilco's Customer Care Team, eCommerce Team, and Retail Operations to ensure the highest ... Communicate in writing via email and live chat, and on phone calls to assist customers' online ...

Mazda of Salem

Sales Consultant

Salem, OR

... customer support in order to boost sales. Coordinators respond to Internet-generated sales leads, qualify clients, and arrange appointments or follow-ups via e-mail or mobile. They check consumer ...

Mazda of Salem

Sales Consultant

Salem, OR · On-site

... customer support in order to boost sales. Coordinators respond to Internet-generated sales leads, qualify clients, and arrange appointments or follow-ups via e-mail or mobile. They check consumer ...

Mazda of Salem

Sales Consultant

Salem, OR · On-site

... customer support in order to boost sales. Coordinators respond to Internet-generated sales leads, qualify clients, and arrange appointments or follow-ups via e-mail or mobile. They check consumer ...

836Home Instead

Overnight/Weekend CareGiver

Albany, OR · On-site

$22.50/hr

Paid time off * 24-hour office support and assistance * Travel Reimbursement * Referral Bonuses ... email, and text message regarding your employment application. Each Home Instead franchise is ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Salem, OR

Weekend Email Customer Support information

See Salem, OR salary details

$10

$23

$57

How much do weekend email customer support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for weekend email customer support in Salem, OR is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $12.07 and $26.59 per hour, depending on experience, location, and employer.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What job categories do people searching Weekend Email Customer Support jobs in Salem, OR look for?

The top searched job categories for Weekend Email Customer Support jobs in Salem, OR are:

What cities near Salem, OR are hiring for Weekend Email Customer Support jobs?

Cities near Salem, OR with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you
Infographic showing various Weekend Email Customer Support job openings in Salem, OR as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,439 per year, or $23.3 per hour.

Customer Support Representative

Columbia Helicopters

Aurora, OR • On-site

$16.75 - $22.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

For over 65 years, Columbia Helicopters has been a trusted provider of heavy-lift helicopter services. We create new aircraft, fly heavy-lift helicopters around the world, and provide maintenance support to ensure you are mission-ready for critical operations. If you are passionate about aviation, join our Columbia Family!
We are looking for a Customer Support Representatives to serve as the day-to-day customer interface for assigned accounts and supports the customer experience from initial inquiry through quotation, repair or overhaul execution, delivery, and invoice resolution. This position is responsible for timely customer communication, accurate processing of requests, coordination with internal teams, and maintaining clear records throughout the service process.
Schedule: Wednesday - Sunday, 7:00pm - 3:30am.
WHAT YOU WILL DO

  • Serve as the primary customer interface for assigned accounts and maintain professional, timely communication with customers.
  • Address customer concerns, questions, and service needs in a timely manner, escalating issues when appropriate.
  • Receive, review, and process requests for quote, repair requests, and service inquiries.
  • Track work orders and provide accurate status updates to customers and internal stakeholders.
  • Coordinate with Planning, Production, Technical Support, Quality, Finance, or other support functions to obtain accurate information and resolve customer needs.
  • Manage customer communications throughout the repair, overhaul, or ongoing service process.
  • Schedule customer meetings, status reviews, and follow-up discussions as needed.
  • Prepare quotations and coordinate internal review and approval prior to customer submission.
  • Monitor delivery dates, identify potential risks, and proactively communicate schedule impacts or recovery plans to customers.
  • Maintain customer records, communication logs, quote files, and related documentation in accordance with department processes.
  • Support invoice resolution, contract administration activities, and customer account follow-up as assigned.
  • Identify recurring customer issues and share feedback with the Manager of Customer Support to support process improvement.
  • AOG/Emergency coordination on call outside of work hours on a predefined calendar (roughly 1 week per month)
  • Conduct oneself in accordance with Company's Core Values.
  • Perform other duties as assigned.
WHAT WE NEED FROM YOU
  • 2+ years of customer support, customer service, account coordination, administrative support, aviation, MRO, aftermarket services, or related experience preferred.
  • High school diploma or equivalent required; associate degree or additional business, aviation, or technical training preferred.
  • Ability to communicate professionally with customers by phone, email, and in meetings.
  • Strong organization, follow-through, and attention to detail.
  • Ability to manage multiple requests, competing priorities, and time-sensitive customer needs.
  • Experience preparing or supporting quotes, work orders, service requests, customer records, or similar documentation.
  • Ability to work cross-functionally with Planning, Production, Finance, Quality, Technical Support, and other support functions.
  • Proficiency with Microsoft Office Suite, especially Outlook, Excel, and Word.

WHAT YOU WILL LOVE ABOUT WORKING HERE
At Columbia, we believe great people do their best work when they feel supported, challenged, and valued. We're more than a workplace, we're a team built on trust, collaboration, and a shared commitment to doing meaningful work.
Competitive Pay & Strong Benefits
We offer a comprehensive benefits package designed to support your health, financial wellness, and work-life balance. Depending on your role, this may include medical, dental, and vision coverage, retirement plans with company contributions, paid time off, and employee wellness resources.
Growth & Career Development
We invest in our people. From training and development opportunities to internal mobility and leadership support, Columbia encourages continuous learning and long-term career growth.
Purpose-Driven Culture
Your work matters here. Every role contributes to our broader mission, and we believe in empowering employees to make an impact, share ideas, and help shape the future of the company.
A Team That Has Your Back
We foster a collaborative, inclusive environment where people are respected, encouraged, and supported. You'll work alongside talented teammates who care about doing great work, and doing it together.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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