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Weekend Email Customer Support Jobs in Niles, IL

ISG Partners

Customer Support Specialist

Evanston, IL

$55K - $65K/yr

Manage and resolve inbound support tickets across chat, email, and additional channels with ... Participate in weekend support rotation and shared team coverage schedules. * Maintain internal ...

Addison Group

Customer Support Specialist

Northbrook, IL · On-site

$18 - $22/hr

Customer Support Specialist Industry: Manufacturing Location (city, state): Northbrook, IL ... Process orders received through email, EDI, fax, and other channe * ls.Review orders for accuracy ...

Addison Group

Customer Support Specialist

Northbrook, IL · Remote

$18 - $22/hr

Customer Support Specialist Industry: Manufacturing Location (city, state): Northbrook, IL ... Process orders received through email, EDI, fax, and other channels. * Review orders for accuracy ...

ULINE

Customer Support Specialist

Waukegan, IL · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

Flywire

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

Respond to a high volume of customer tickets, calls, and emails with empathy, professionalism, and ... Support common use cases such as PDF conversion and basic platform navigation. * Maintain quality ...

Flywire

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

Respond to a high volume of customer tickets, calls, and emails with empathy, professionalism, and ... Support common use cases such as PDF conversion and basic platform navigation. * Maintain quality ...

Flywire

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

Respond to a high volume of customer tickets, calls, and emails with empathy, professionalism, and ... Support common use cases such as PDF conversion and basic platform navigation. * Maintain quality ...

Albiware

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ... Respond to inbound customer inquiries via Intercom and Hubspot (chat and email) with clear ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ... Respond to inbound customer inquiries via Intercom and Hubspot (chat and email) with clear ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ... Respond to inbound customer inquiries via Intercom and Hubspot (chat and email) with clear ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ... Respond to inbound customer inquiries via Intercom and Hubspot (chat and email) with clear ...

Paylocity

Customer Support Specialist

Schaumburg, IL · On-site

$17.75 - $24/hr

... or email) queue, ensuring the highest level of customer satisfaction. As a Support Specialist I ... you will provide support for client employee Spending Account and COBRA participants, answering ...

FIRST STOP HEALTH

Customer Support Representative

Chicago, IL · On-site

$16.50 - $22.50/hr

... weekends and holidays. While we strive to provide a consistent 40-hour weekly schedule, business ... Proactively manage and maintain all assigned work queues, including internal cases, emails, faxes ...

Fictiv

Customer Support Engineer

Schaumburg, IL · On-site

The Customer Support Engineer promotes sales of Misumi products through various support channels ... via phone, email, and chat. • Handle large, custom, and competitor cross-over quoting ...

LHH US

Customer Support Engineer

Bensenville, IL · On-site

$75K - $90K/yr

Serve as a primary technical resource for customers, providing guidance via phone, email, and remote support tools. * Assist field service teams with diagnostics, root cause analysis, and corrective ...

HSG Tech Inc.

Technical Customer Support Lead

Addison, IL · On-site

$80 - $120/hr

Serve as the primary point of contact for customer technical support requests received by phone, email, and other communication channels. * Troubleshoot equipment and application issues remotely ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Niles, IL

Weekend Email Customer Support information

See Niles, IL salary details

$10

$23

$56

How much do weekend email customer support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for weekend email customer support in Niles, IL is $23.06, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $26.30 per hour, depending on experience, location, and employer.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What job categories do people searching Weekend Email Customer Support jobs in Niles, IL look for?

The top searched job categories for Weekend Email Customer Support jobs in Niles, IL are:

What cities near Niles, IL are hiring for Weekend Email Customer Support jobs?

Cities near Niles, IL with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you

Customer Support Specialist

ISG Partners

Evanston, IL

$55K - $65K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 6 days ago

Job description

Position: Support Specialist

Division: Customer Operations

Location: Chicago, IL (Hybrid, 3 days onsite/week)

Salary: $55–65K


What Goose Offers

  • Great working environment with a family oriented culture.
  • Health, Dental, and Vision Insurance: 85% coverage for employees, 60% for dependents.
  • Flexible PTO (vacation, sick, personal days) plus 5 company holidays.
  • Opportunities for professional development and career growth.
  • A collaborative, inclusive, and supportive team environment.


Work Environment

  • This role is ideal for someone who genuinely enjoys helping people and wants to grow within a fast-moving startup.
  • Because of the close collaboration with our team, we prefer candidates based in the greater Chicago area who can work onsite three days per week. 


About the Role

  • Goose is hiring a Support Specialist to join their growing Customer Operations team.
  • You’ll be on the front lines of the customer experience — resolving issues, deepening product expertise, and helping shape the systems that make great support scalable.
  • You’ll report to our Senior Support Specialist and work closely with teams across Customer Success and Implementation.
  • This is a net-new role with clear early KPIs (time to respond, time to close, DSAT) and the opportunity to help define future success metrics as you grow.


What You’ll Do

  • Manage and resolve inbound support tickets across chat, email, and additional channels with accuracy, empathy, and care.
  • Become a product expert, developing a deep understanding of Goose’s platform to guide customers through issues and workflows.
  • Partner with our offshore support team to ensure smooth handoffs and consistent customer experiences across time zones.
  • Identify recurring issues and customer friction points, escalating trends to senior team members and leadership.
  • Collaborate with Customer Success and Implementation on cross-functional customer needs.
  • Participate in weekend support rotation and shared team coverage schedules.
  • Maintain internal documentation, support playbooks, and training materials.


Necessary Skills Needed

  • 1–3 years in customer support, customer success, or another customer-facing role.
  • Clear, empathetic communication skills — written and verbal — with the ability to simplify complex concepts.
  • A problem-solving mindset and curiosity about root causes, not just quick fixes.
  • Strong organizational habits and comfort managing multiple open issues.
  • Ability to thrive in a fast-paced startup environment where processes evolve.
  • Familiarity with support tools (Intercom, HubSpot, Zendesk, etc.) or a willingness to learn quickly.


Bonus Points if You Have…

  • Experience in pet services, hospitality, or other service-based industries.
  • Background in SaaS support at an early-stage startup.
  • Interest in growing into a senior or lead support role over time.