Weekend Email Customer Support Jobs in Kentucky (NOW HIRING)

Position Summary: The Hotmix Parts & Service Customer Support partners directly with an assigned Account Manager and provide critical support across the full sales process. This role is ideal for someone who is eager to learn about the asphalt equipment industry, develop meaningful customer relationships, and grow into a future Account Manager role. The Customer Support position plays a pivotal role in customer communication, quoting, order coordination, vendor interaction, CRM management, scheduling, and ensuring accurate and timely information flows to both customers and internal teams. With comprehensive training and strong mentorship from experienced Account Managers, this is an excellent entry point into a long-term sales career within the Stansteel-Hotmix family of companies.

Key Responsibilities

·         Work closely with an assigned Account Manager(s) to support daily sales activities.

·         Communicate professionally with customers and vendors via phone and email.

·         Prepare and update quotes, proposals, pricing sheets, and sales documents.

·         Assist with customer inquiries, order follow-up, and general sales coordination.

·         Maintain CRM data accuracy including customer profiles, opportunities, activities, and notes.

·         Track orders, shipments, lead times, and vendor confirmations.

·         Organize and maintain sales records, customer correspondence, and digital files.

·         Assist in gathering product information, drawings, specifications, and engineering documentation.

·         Communicate with internal departments such as Engineering, Project Management, Parts, and Automation to ensure alignment and timely responses.

·         Learn Hotmix/Stansteel products, systems, components, and service offerings.

·         Develop basic mechanical aptitude to understand equipment functions and customer needs.

·         Support Account Managers by researching parts, equipment, and replacement options.

·         Participate in team training activities to build understanding of asphalt plants and associated equipment.

·         Work collaboratively with the sales team, support specialists, engineering, and leadership.

·         Participate in team meetings, sales discussions, and forecasting sessions.

·         Support Account Managers by providing accurate, timely, and proactive communication and documentation.

·         Provide exceptional customer service and uphold professional communication standards.

·         Maintain organized work files, accurate CRM entries, and up-to-date sales information.

·         Perform other related duties and responsibilities as assigned.

Qualifications

Required

·         Strong interpersonal and communication skills (written and verbal).

·         Ability to multitask, prioritize, and manage a high volume of communication.

·         Proficiency in computer software including MS Word, Outlook, Excel, and CRM systems.

·         Strong organizational skills and attention to detail.

·         Willingness to learn about asphalt equipment, plant components, and industry terminology.

·         Professional demeanor and a collaborative, team-first approach.

·         Ability to lift 50lbs.

·         Ability to stand, walk or sit for extended periods

Preferred

·         Prior sales support or customer service experience.

·         Experience working with engineering or industrial products.

·         Basic mechanical aptitude or interest in technical equipment.

Stansteel-Hotmix Parts & Service is America's No. 1 manufacturer of Complete Asphalt Plants, Innovative Technology, and Replacement Parts for every brand and type of hot mix asphalt plant produced in North America. Recognized as the world's leading producer of quality asphalt plant products, Stansteel-Hotmix Parts & Service has nearly a century of experience in the design and manufacture of parts, components, and systems for all aspects of asphalt plant operation. And our state-of-the-art reconditioning facilities can upgrade any asphalt plant into the 21st century for significant cost savings and increased efficiency.

Stansteel-Hotmix Parts & Service serves the construction industry and specifically hot mix asphalt businesses, which are the #1 recycler of material throughout the U.S. – with over 100,000,000 tons of material reprocessed into pavements every year. We supply both new and used components as well as entire plants for processing aggregate materials and combining with liquid asphalt to produce paving products for streets, highways, and parking lots. We also provide support and services to these industries including parts, technical expertise, and educational services.

We are one of several successful affiliated operating companies which provide large, custom-engineered machinery, products, and replacement parts for our brands as well as all competitive brands in the markets served. With our numerous long tenured employees, we supply many companies within continuous processing industries including chemicals, grains, granular materials, and food products.

Our companies, each an independent corporation, sell and market worldwide with emphasis in North America. Information regarding our company and the affiliated companies can be found on the following sites:
www.stansteel.com
www.hotmixparts.com
www.stansteelused.com
www.chattanoogahotmix.com
www.hotmixu.com
www.louisvilledryer.com
www.industrialkiln.com
www.optimusps.com