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Weekend Email Customer Support Jobs in Connecticut

Payarc LLC

Client Support Specialist

Greenwich, CT · On-site

$20.25 - $27.25/hr

Provide professional and knowledgeable customer service to clients through phone, email and chat ... support client needs. * Demonstrate initiative, strong problem-solving skills, and the ability to ...

Payarc LLC

Client Support Specialist

Greenwich, CT · On-site

$70K/yr

Provide professional and knowledgeable customer service to clients through phone, email and chat ... support client needs. * Demonstrate initiative, strong problem-solving skills, and the ability to ...

PayArc

Client Support Specialist

Greenwich, CT · On-site

$70K/yr

Provide professional and knowledgeable customer service to clients through phone, email and chat ... support client needs. * Demonstrate initiative, strong problem-solving skills, and the ability to ...

Roku

Email & Lifecycle Marketing Manager

Stamford, CT · On-site +1

$126K - $144K/yr

... and customer journeys to drive subscriptions and engagement. This person will work cross ... Support broader TOH newsletter initiatives, including general audience and commerce/shop ...

Roku

Email & Lifecycle Marketing Manager

Stamford, CT · On-site

$126K - $144K/yr

... and customer journeys to drive subscriptions and engagement. This person will work cross ... Support broader TOH newsletter initiatives, including general audience and commerce/shop ...

Scranton Powersports

Powersports Sales associate

Vernon, CT · On-site

$14.75 - $19.75/hr

Comfortable working weekends and a retail schedule * Basic computer skills (email, CRM, texting) * Valid driver's license * Interest in powersports, motorsports, or outdoor recreation is a plus - but ...

Scranton Powersports

Powersports Sales associate

Vernon, CT

$14.75 - $19.75/hr

Comfortable working weekends and a retail schedule * Basic computer skills (email, CRM, texting) * Valid driver's license * Interest in powersports, motorsports, or outdoor recreation is a plus ...

Scranton Powersports

Powersports Sales associate

Vernon, CT · On-site

$15 - $20/hr

Comfortable working weekends and a retail schedule * Basic computer skills (email, CRM, texting) * Valid driver's license * Interest in powersports, motorsports, or outdoor recreation is a plus ...

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Showing results 21-40

All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Connecticut

Weekend Email Customer Support information

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.
What are the most commonly searched types of Email Customer Support jobs in Connecticut? The most popular types of Email Customer Support jobs in Connecticut are:
What are popular job titles related to Weekend Email Customer Support jobs in Connecticut? For Weekend Email Customer Support jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Weekend Email Customer Support jobs in Connecticut look for? The top searched job categories for Weekend Email Customer Support jobs in Connecticut are:
What cities in Connecticut are hiring for Weekend Email Customer Support jobs? Cities in Connecticut with the most Weekend Email Customer Support job openings:
Weekend Email Customer Support jobs near you

Client Support Specialist

Payarc LLC

Greenwich, CT • On-site

$20.25 - $27.25/hr

Full-time

Re-posted 3 days ago

Job description

Description

We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time.


We started our journey by providing smart and simple payment processing tools and products but haven't stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.


Our mission is to give companies the tools they need to change the future of their business.


Job Summary

In this role, you will provide exceptional technical support and customer service to our partners and merchant clients. You will serve as a key point of contact, assisting customers with troubleshooting, issue resolution, and providing clear, professional communication throughout each interaction.


The ideal candidate will have experience supporting payment processing environments and will be responsible for resolving issues related to payment authorizations, batching, clearing, settlement, payment terminals, and payment gateways. This position will also assist with broader customer service functions, collaborate with internal teams to triage and escalate issues, and ensure timely resolution of client needs.


This position reports directly to the Client Engagement Manager.

Requirements

Responsibilities & Duties

  • Independently assist merchants and partners with payment-related inquiries, technical issues, and account support needs, including transaction processing, authorizations, batching, settlement, and deposits.
  • Configure and support payment solutions, including payment terminals, online payment methods, and related integrations.
  • Provide professional and knowledgeable customer service to clients through phone, email and chat interactions.
  • Collaborate with internal teams to investigate, escalate, and resolve complex technical issues.
  • Develop a strong understanding of company processes and departmental functions to effectively support client needs.
  • Demonstrate initiative, strong problem-solving skills, and the ability to work independently while contributing to a team environment.
  • Perform other duties as assigned.

Skills/Competencies

  • Extremely detail oriented
  • Ability to multi-task
  • Good interpersonal skills
  • Strong communication skills
  • Strong relationship building skills
  • Influencing skills
  • Build solutions/problem solver

Qualifications / Experience Required

  • 6+ months of relevant experience
  • Spanish speaking required
  • Proficient in Microsoft Word/Excel

Education Requirements

High School Degree

College degree preferred


PM22


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