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Weekend Email Customer Support Jobs in Colorado (NOW HIRING)

... kind of employee who responds to emails, voicemails, and texts promptly and that your ... Open Positions We have an immediate opening on our Logistics/Customer Support Team. We have a ...

... kind of employee who responds to emails, voicemails, and texts promptly and that your ... Open Positions We have an immediate opening on our Logistics/Customer Support Team. We have a ...

... kind of employee who responds to emails, voicemails, and texts promptly and that your ... Open Positions We have an immediate opening on our Logistics/Customer Support Team. We have a ...

Customer Support Associate

Denver, CO · Hybrid

$18 - $24.75/hr

Support customers by live chat, email, and phone. Interactions include:troubleshooting technical issues,product usage questions,onboarding, set up and subscription inquiries. You will report ...

Customer Support Associate

Denver, CO · Hybrid

$18 - $24.75/hr

Support customers by live chat, email, and phone. Interactions include:troubleshooting technical issues,product usage questions,onboarding, set up and subscription inquiries. You will report ...

Customer Support Specialist

Denver, CO · On-site

$19.50 - $23/hr

This person will answer customer calls and email inquiries, support customer integrations, account setup, and management. This position also interacts greatly with a network of Occupational Health ...

Customer Support Associate

Denver, CO · Hybrid

$38K - $68K/yr

Support customers by live chat, email, and phone. Interactions include:troubleshooting technical issues,product usage questions,onboarding, set up and subscription inquiries. You will report ...

Customer Support Associate

Denver, CO · Hybrid

$38K - $68K/yr

Support customers by live chat, email, and phone. Interactions include:troubleshooting technical issues,product usage questions,onboarding, set up and subscription inquiries. You will report ...

Customer Support Associate

Denver, CO · On-site

$38K - $68K/yr

Support customers by live chat, email, and phone. Interactions include: troubleshooting technical issues, product usage questions, onboarding, set up and subscription inquiries. You will report ...

Customer Support Specialist

Broomfield, CO · On-site

$18 - $24.25/hr

Analyzes incoming customer orders utilizing various technical tools including email and enterprise ... Documents interactions and resolutions to support internal collaboration, reporting, and continuous ...

Customer Support Specialist

Broomfield, CO · On-site

$18 - $24.25/hr

Analyzes incoming customer orders utilizing various technical tools including email and enterprise ... Documents interactions and resolutions to support internal collaboration, reporting, and continuous ...

Role Overview and Responsibilities We handle hundreds of daily support requests through various ... Sending dozens of written messages daily to customers and non-customers via chat/email/messaging ...

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Weekend Email Customer Support information

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the most commonly searched types of Email Customer Support jobs in Colorado?

The most popular types of Email Customer Support jobs in Colorado are:

What are popular job titles related to Weekend Email Customer Support jobs in Colorado?

For Weekend Email Customer Support jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Weekend Email Customer Support jobs in Colorado look for?

The top searched job categories for Weekend Email Customer Support jobs in Colorado are:

What cities in Colorado are hiring for Weekend Email Customer Support jobs?

Cities in Colorado with the most Weekend Email Customer Support job openings:

Customer Support

EnergyLogic Inc

Denver, CO • On-site

$22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago


Job description

Logician at EnergyLogic

At EnergyLogic, we care deeply about our Logicians and want them to care deeply about our mission and for each other. We seek applicants with relevant skills and experience for job openings, but we also look for people whose resumes and cover letters reflect our values. We want to feel your passion for making the world a better, healthier place and want to be sure you are the kind of person who isn't afraid of "getting your hands dirty;" someone willing to cover a job for a fellow Logician who is ill or take out the recycling when it's full. We want to know that you strive for excellence in the work you do currently, whether you wait tables or build complex spreadsheets.

Another common job ad requirement: "Excellent communication skills." At EnergyLogic, this means we want assurance that you will be the kind of employee who responds to emails, voicemails, and texts promptly and that your communications are clear, candid, kind, and well-said.

We're Passionate About Growing Experts!

We feel fortunate to be chosen by many talented and passionate people who build careers at EnergyLogic (some have been with us since the beginning of our inception in 2006). Many EnergyLogic Logicians have been serving the industry and advancing their knowledge as subject-matter experts for decades, and some Logicians have taken what they've learned and created new challenges and adventures (once a Logician, always a Logician)!

Rachel 'Zoe' LaMantia has graciously permitted us to share her career snapshot since she began working for EnergyLogic in 2017. Zoe has progressed from a Rating Field Inspector (RFI) to a certified RESNET® Energy Rater, a Quality Assurance Specialist and Trainer, and then a Quality Assurance Designee. We interviewed Zoe in 2019 to learn more about her journey, aspirations, and advice for future energy Raters!

Zoe currently resides in Hawaii, the Aloha State, handling energy inspections and customer relations for our Green Building Hawaii division on Oahu as a Senior Energy Rater.

Open Positions

We have an immediate opening on our Logistics/Customer Support Team. We have a hybrid workplace in our downtown Berthoud, CO headquarters. (This position can be performed mostly remotely after a 6 week in-person training period.)

The Logistics Team is responsible for the accurate, efficient, and effective scheduling of our building science experts, up and down the Front Range, from Cheyenne, Wyoming to Pueblo, CO, and for providing professional, helpful communications with our clients.

Required skills/experience:

  • 3+ years experience working in a busy office environment
  • Proficient in Excel spreadsheets and Microsoft Office
  • Efficient, extremely detailed oriented
  • Excellent customer service skills
  • Tech savvy--must be able to easily learn new software & apps
  • Must be a team player--willing to pick up where someone else left off, trade shifts and help team members with PTO and family emergencies
  • Interpersonal skills highly valued--friendly, positive, helpful, and kind

This position is Mon - Fri, minimum of 26 hours per week and, on occasion, could be as high as 32 hours per week if helping out a teammate.

While this is a job that can be largely performed remotely, applicants MUST reside in a location easily accessible to the Berthoud, CO office as there will be some in person, in office, time required.

Job Type: Part-time

Pay: $20.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance

Experience:

  • Administrative Assistant or scheduling: 3 years (Required)

Learn more & apply here!

Semi-retired from the trades or building inspection? We might have exactly the right gig.

EnergyLogic is looking for Rating Field Inspectors — part-time, flexible hours (0–20/week), W-2 employment, $22/hr. We do energy efficiency inspections on new construction across the Front Range.

Job Details:

  • Blower door & duct testing, rough inspections, re-inspections Must be comfortable on active construction job sites
  • Trade or inspection background preferred — but the right attitude and aptitude matter more
  • Certification covered if you don't have it
  • Equipment provided, mileage reimbursed
  • Clean driving record
  • Have a reliable vehicle
  • Ability to lift up to 35lbs

Hiring now in Denver and Colorado Springs.

EnergyLogic is an Equal Opportunity Employer and does not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, neurodiversity, status as a veteran, disability or any other protected class.

In addition, EnergyLogic strives to provide opportunities for people to enter our industry who have not traditionally been engaged with building science.

We work to hire, promote, and retain a diverse and inclusive workforce because we believe that when people can be their authentic selves at work, our company is healthier, happier, and better at what we do.

HVAC Specialist at EnergyLogic

EnergyLogic is seeking an entry-mid level HVAC Specialist for Denver area, with 1-5 years' experience in HVAC design.

The HVAC Specialist uses building schematics and details to properly size, design, and commission HVAC systems based on current industry best practices, standards and codes – all combined to deliver services that exceed customer needs and expectations.

Salary/Benefits: Full-time positionSalary: $45,000 to $60,000/year, depending on experience level.

Benefits include:

  • 4 weeks of PTO
  • Health insurance
  • Vision & dental plans
  • 401k with matching after 1 year
  • A vibrant, positive work culture

To apply, send resume/cover to: jobs@nrglogic.com.

Job Requirements:

  • 1-5 years of HVAC experience - designing, testing, and commissioning heating, ventilation, and air conditioning systems
  • Excellent communication skills, written & verbal
  • Passion for environment and building science
  • Time/project management ability
  • Working knowledge of Wrightsoft (preferred) or other HVAC software
  • Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
  • Tech savvy—ability to work with and learn various software programs
Who Reviews Job Applications?

After sending in your resume and cover letter, you'll hear from Laurie Hindman. Laurie is EnergyLogic's Director of People & Culture.

"Our team of Logicians is made up of individuals who each bring to the table their unique perspective, humor, experiences, culture, and passion for the mission. I love meeting and onboarding new people, knowing that we are adding fresh energy and original thought to the EnergyLogic community."

- Laurie Hindman Laurie Hindman - EnergyLogic's Director of People & Culture