Weekend Director Baseball Operations Jobs in Chicago, IL

At Smashburger,we don't just make burgers-we create crave-worthy moments that keep guestscoming back for more. We're driven by a shared commitment to excellence,working as one team and taking bold action to deliver unforgettableexperiences. Here, you'll be part of a group that works hard and genuinelycares-where passion and dedication matter just as much as skill. AtSmashburger, we live by our values:

TasteObsessed- Bring flavor into every shift

PremiumExperience- Lead Boldly. Deliver Flawlessly

Stay Hungry-Literally &Figuratively

One Team!One Smash!- Smash Together

Do What'sRight- Act with honesty and consistency.

If this soundslike your kind of place,we'dlove to have you on the team!

The Role:

The Director ofOperations leads multi-unit restaurant performance across assigned markets,driving sales, guest satisfaction, and team development. This role partnersclosely with restaurant leadership to ensure consistent execution of brandstandards and operational excellence.

What You'll Do:

• Oversee 6-10 restaurant locations (primarily corporate; some franchise exposure)
• Lead, coach, and develop RGMs, RMs, and Supervisors to achieve sales, labor, and operational goals
• Conduct regular in-market visits (4-6 days/week) to drive performance and accountability
• Improve guest experience metrics (NPS, OSAT) and resolve guest concerns within 24 hours
• Analyze financial performance (sales, labor, costs) and implement improvement plans
• Review schedules, staffing, and inventory to optimize efficiency
• Build talent pipelines through hiring, development, and succession planning
• Ensure completion of training programs and adherence to company standards
• Maintain compliance with food safety, operational, and regulatory requirements
• Partner cross-functionally with HR, Recruiting, Training, and Marketing
• Execute local store marketing initiatives to drive traffic and sales

What YouBring to The Table:

• 5+ years of multi-unit restaurant leadership experience
• Proven ability to drive sales, develop teams, and improve operations
• Strong leadership, communication, and coaching skills
• Solid financial and operational acumen
• Highly organized, self-directed, and results-driven
• Based in Arizona with ability to drive to the locations in the specified market
• Valid driver's license; 80-85% travel within market
• Availability for nights, weekends, and on-call support as needed
• Ability to stand for extended periods and lift up to 50 lbs
• Completion of company training program required

WhyYou'll Love it Here:

High-Impact Role: Your leadership will shape thefuture of Smashburger and drive our success.

Culture of Growth: We believe in leveling up-forour guests, our team, and ourselves.

Work with Passionate People: Our team is all-in,committed to excellence, and ready to smash barriers together.

Competitive Compensation & Perks: Because wevalue top talent who bring their A-game every day.

Better Benefits: Build a better experience foryou!

The Companyis dedicated to the principles of equal employment opportunity and to providinga professional work environment free from discrimination and harassment. Weprohibit unlawful discrimination against applicants, prospective applicants oremployees on the basis of any legally recognized basis including but notlimited to: race (inclusive of traits associated with race, including but notlimited to hair texture and protective hairstyles), sex (including pregnancy,lactation, childbirth or related medical condition), color, religious creed,marital status, national origin or ancestry, age, citizenship status, physicalor mental disability, genetic information, sexual orientation, gender, genderidentity, gender expression, military or veteran status, status as a victim ofcrime or abuse, or any other applicable status protected by federal, state,provincial or local law. Our commitment to equal opportunity employmentapplies to all persons involved in our operations and prohibits unlawful discriminationby any employee, including supervisors and coworkers.

https://smashburger.com/job-applicant-privacy-policy