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Remote Operations Center Specialist

Job Description

Department: Dynamis Engineering

Job Status: Full-Time

FLSA Status: Salary, Non-Exempt

Reports To: Remote Operations Center Supervisor

Amount of Travel Required: < 25%

Work Schedule: On Call 24/7 may require some nights and weekend duty; 365 days/year.

Positions Supervised: N/A

AIP Level: 7

Location: The Woodlands, TX

POSITION SUMMARY: The Remote Operations Center (ROC) Specialist is responsible for providing continuous monitoring. operational oversight. and first-line support for Dynamis' fleet of mobile power generation units embedded within the Dynamis Engineering Department. This role ensures reliable 24/7 system surveillance, timely detection of issues, and accurate documentation of events through the company ticketing tools. ROC Specialists play a critical role in bridging real-time operations with technical escalation by coordinating with Product Support Engineers (PSEs) and field personnel.

The ROC Specialist provides essential frontline operational assurance, including the ability to remotely operate units when onsite operators are unavailable. This position is ideal for individuals with strong organizational skills, attention to detail, and a passion for ensuring reliability in mission-critical energy operations.

ESSENTIAL FUNCTIONS (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "May.")

• Monitor the Dynamis data telemetry platform to ensure real-time operational awareness of power generation assets.
• Accurately create, manage. and track tickets. ensuring all events, issues, and actions are properly documented.
• Provide first-line operational support to customers and field personnel, escalating issues to Product Support Engineers as needed.
• Remotely operate equipment when onsite operators are unavailable ensuring safe and reliable continuity of operations.
• Review and analyze system alerts, alarms, and performance trends to identify potential risks or required interventions.
• Support coordination of incident response and troubleshooting with PSEs and other engineering staff.
• Maintain 24/7 situational coverage within the Remote Operations Center, ensuring seamless shift handover and communication.
• Perform other related duties as assigned to assist with the success of operations and overall business continuity.

POSITION REQUIREMENTS

• Must be legally authorized to work in the United States without the need for sponsorship.
• Must be at least 18 years of age or older.
• Successfully passes all applicable general pre-employment testing including but not limited to: background check, pre-employment drug screening, pre-employment fit tests, pre-employment aptitude and/or competency assessment(s).
• Daily overtime required and in-person, predictable attendance in The Woodlands, TX.
• Proficiency in spoken English language, bilingual Spanish is a plus.
• Valid U.S. Driver’s License required. Most employment is contingent upon meeting company driving standards, including 3 year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.

EDUCATION/EXPERIENCE LEVEL

• 0-7 years of previous electrical/controls troubleshooting experience.
• U.S. High School Diploma or GED is required.
• Knowledge of electrical devices such as relays, transducers, sensors, and systems. etc.
• Knowledge of industrial equipment and turbine control systems such as: Woodward GAP, GE Proficy Machine Edition, Siemens S7, Allen Bradley RSLogix. etc.
• Able to read electrical/controls drawings.
• Knowledge of power generation packages (such as MTU/LM2500/CAT) preferred.

QUALIFICATIONS, SKILLS, COMPETENCIES, AND ABILITIES

• Ability to work within a team concept to successfully complete assigned tasks.
• Ability to take instruction well and interact with other employees in a positive manner within the framework of assigned work groups.
• Efficient at Microsoft office (word, excel. PowerPoint. outlook)
• Knowledge of GE and other gas turbine related controls programs.
• Successfully completes New Hire Safety Orientation and annual rece1tification.
• Able to interpret electrical/controls drawings.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently required to walk, sit, climb, bend, reach and squat/kneel. Remote Operations Center Specialists work primarily indoors in the office. If required to go to a worksite the work environment includes exposure to hazardous materials and operating conditions. Given these conditions employees are required to wear company mandated personal protective equipment and must strictly adhere to safety policy.

Work hours may include early morning, late afternoon/evening hours. and weekends in combination depending on job demands.

AAP /EEO STATEMENT

The Company is committed to the cause of equal employment opportunity for all employees and applicants thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation. training, and termination do not discriminate on the basis of race. color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff. will fully support these nondiscriminatory policies.

The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.

Revised 03/2026.