Product Support Engineer
Atlanta, GA · On-site
Participate in a rotating on-call schedule to support 24/7 customer needs, including weekends and ... or DevOps-oriented roles, or equivalent hands-on experience troubleshooting complex systems
Product Support Engineer
Atlanta, GA · On-site
Participate in a rotating on-call schedule to support 24/7 customer needs, including weekends and ... or DevOps-oriented roles, or equivalent hands-on experience troubleshooting complex systems
Dir Systems Engineering
Norcross, GA · On-site
Experience leading DevOps, SRE, or Platform Engineering teams in large-scale cloud environment with ... More travel may be required during initial on-boarding * Ability to support Weekend and off-hours ...
Dir Systems Engineering
Norcross, GA · On-site
Experience leading DevOps, SRE, or Platform Engineering teams in large-scale cloud environment with ... More travel may be required during initial on-boarding * Ability to support Weekend and off-hours ...
Sr. Operations Manager
Jefferson, GA · On-site
... weekends, nights, and/or holidays - - Experience with performance metrics and process improvement ... Engineering, Operations, Business Administration, or a related field - Experience leading large ...
Sr. Operations Manager
Jefferson, GA · On-site
... weekends, nights, and/or holidays - - Experience with performance metrics and process improvement ... Engineering, Operations, Business Administration, or a related field - Experience leading large ...
Note - Working in a DevOps model, this opportunity includes both building and running solutions that could require off hours support. This support is shared amongst the team members to cover weekends ...
Note - Working in a DevOps model, this opportunity includes both building and running solutions that could require off hours support. This support is shared amongst the team members to cover weekends ...
Senior Data Engineer
$97.10K - $132K/yr
Experience implementing CI/CD and DevOps practices for data engineering. * Hands-on experience with ... on weekends and evenings as project needs or scheduling requirements dictate. * This position ...
Senior Data Engineer
$97.10K - $132K/yr
Experience implementing CI/CD and DevOps practices for data engineering. * Hands-on experience with ... on weekends and evenings as project needs or scheduling requirements dictate. * This position ...
Senior Data Engineer
$97.10K - $132K/yr
Experience implementing CI/CD and DevOps practices for data engineering. * Hands-on experience with ... on weekends and evenings as project needs or scheduling requirements dictate. * This position ...
Senior Data Engineer
$97.10K - $132K/yr
Experience implementing CI/CD and DevOps practices for data engineering. * Hands-on experience with ... on weekends and evenings as project needs or scheduling requirements dictate. * This position ...
Senior Data Engineer
Lawrenceville, GA · On-site
$97.10K - $132K/yr
Experience implementing CI/CD and DevOps practices for data engineering. * Hands-on experience with ... on weekends and evenings as project needs or scheduling requirements dictate. * This position ...
Senior Data Engineer
Lawrenceville, GA · On-site
$97.10K - $132K/yr
Experience implementing CI/CD and DevOps practices for data engineering. * Hands-on experience with ... on weekends and evenings as project needs or scheduling requirements dictate. * This position ...
Collaborate with cross-functional teams, including manufacturing engineers, operations personnel ... May require occasional after-hours or weekend work for system maintenance. Total Compensation
Collaborate with cross-functional teams, including manufacturing engineers, operations personnel ... May require occasional after-hours or weekend work for system maintenance. Total Compensation
... weekends and holidays PREFERRED QUALIFICATIONS - Degree in Engineering, Operations or related field and MBA preferred - Experience in a startup environment - Ability to handle changing priorities and ...
... weekends and holidays PREFERRED QUALIFICATIONS - Degree in Engineering, Operations or related field and MBA preferred - Experience in a startup environment - Ability to handle changing priorities and ...
Knowledge of automation frameworks, infrastructure-as-code, and DevOps practices. * Experience with ... Weekend and off-hours support may be required Benefits: In return for your expertise, we offer ...
New
Knowledge of automation frameworks, infrastructure-as-code, and DevOps practices. * Experience with ... Weekend and off-hours support may be required Benefits: In return for your expertise, we offer ...
New
Operations Engineer, AMZL Start Up Execution
Atlanta, GA · On-site
$66.80K - $90.40K/yr
As an Amazon Logistics [AMZL] Operations Engineer, you will lead and manage the lifecycle of ... weekends. A day in the life You are managing quality of implementation through multiple projects ...
Operations Engineer, AMZL Start Up Execution
Atlanta, GA · On-site
$66.80K - $90.40K/yr
As an Amazon Logistics [AMZL] Operations Engineer, you will lead and manage the lifecycle of ... weekends. A day in the life You are managing quality of implementation through multiple projects ...
Operations Engineer, AMZL Start Up Execution
Atlanta, GA · On-site
$66.80K - $90.40K/yr
As an Amazon Logistics [AMZL] Operations Engineer, you will lead and manage the lifecycle of ... weekends. A day in the life You are managing quality of implementation through multiple projects ...
Operations Engineer, AMZL Start Up Execution
Atlanta, GA · On-site
$66.80K - $90.40K/yr
As an Amazon Logistics [AMZL] Operations Engineer, you will lead and manage the lifecycle of ... weekends. A day in the life You are managing quality of implementation through multiple projects ...
Operations Engineer, AMZL Start Up Execution
Atlanta, GA · On-site
$66.80K - $90.40K/yr
As an Amazon Logistics [AMZL] Operations Engineer, you will lead and manage the lifecycle of ... weekends. A day in the life You are managing quality of implementation through multiple projects ...
Operations Engineer, AMZL Start Up Execution
Atlanta, GA · On-site
$66.80K - $90.40K/yr
As an Amazon Logistics [AMZL] Operations Engineer, you will lead and manage the lifecycle of ... weekends. A day in the life You are managing quality of implementation through multiple projects ...
Boomi Integration Engineer
Atlanta, GA · Hybrid
$100K - $134.60K/yr
Good understanding of cloud architecture and DEVOPS. * Experience with DEVOPS in Boomi environment ... last weekend, and the microwave tray that heated your gourmet meal last night. We're one of the ...
Boomi Integration Engineer
Atlanta, GA · Hybrid
$100K - $134.60K/yr
Good understanding of cloud architecture and DEVOPS. * Experience with DEVOPS in Boomi environment ... last weekend, and the microwave tray that heated your gourmet meal last night. We're one of the ...
Sr. Operations Manager
Pooler, GA · On-site
... overnight, weekends and holidays - 7+ years direct management experience, including a salaried ... in Engineering, Operations or related field. MBA preferred Amazon is an equal opportunity employer ...
Sr. Operations Manager
Pooler, GA · On-site
... overnight, weekends and holidays - 7+ years direct management experience, including a salaried ... in Engineering, Operations or related field. MBA preferred Amazon is an equal opportunity employer ...
... programming • Coordinate event space configurations including furniture layout, linen, AV ... weekends, and select holidays Preferred • Prior experience in hotel banquet operations, catering ...
... programming • Coordinate event space configurations including furniture layout, linen, AV ... weekends, and select holidays Preferred • Prior experience in hotel banquet operations, catering ...
Partner with facilities, engineering, and operations teams to support daily operational needs and ... Participate in event support as needed, including nights, weekends, and holidays Required ...
New
Partner with facilities, engineering, and operations teams to support daily operational needs and ... Participate in event support as needed, including nights, weekends, and holidays Required ...
New
Partner with facilities, engineering, and operations teams to support daily operational needs and ... Participate in event support as needed, including nights, weekends, and holidays Required ...
Partner with facilities, engineering, and operations teams to support daily operational needs and ... Participate in event support as needed, including nights, weekends, and holidays Required ...
Partner with facilities, engineering, and operations teams to support daily operational needs and ... Participate in event support as needed, including nights, weekends, and holidays Required ...
Partner with facilities, engineering, and operations teams to support daily operational needs and ... Participate in event support as needed, including nights, weekends, and holidays Required ...
Senior Engineer, Network Operations
$100K - $120K/yr
Staff members also interact with customers and peers in Operations and Engineering to facilitate ... Weekend and off hours support is required * Ability to grasp, document, and teach complex concepts ...
Senior Engineer, Network Operations
$100K - $120K/yr
Staff members also interact with customers and peers in Operations and Engineering to facilitate ... Weekend and off hours support is required * Ability to grasp, document, and teach complex concepts ...
Weekend Developer Operations information
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Full-time
Posted 5 days ago
Job description
Description:
Job Summary:
Itential is seeking a Product Support Engineer to join our Customer Success organization as part of the Product Support Engineering team. In this role, you will work directly with customers to troubleshoot production-impacting problems, perform deep technical analysis, and drive issues from initial triage through resolution. You’ll serve as both a technical expert and a customer advocate, partnering closely with Product, Engineering, and Customer Success teams to improve product quality and ensure a high standard of customer experience.
Supervisory Responsibilities:
- None.
Duties/Responsibilities:
- Develop deep technical expertise in the Itential Automation Platform and supporting technologies.
- Own customer issues end-to-end, from triage through resolution, ensuring accountability and timely follow-through.
- Perform advanced troubleshooting and root cause analysis across APIs, services, and distributed environments.
- Reproduce customer issues by installing and configuring platform components (Node.js, MongoDB, RabbitMQ, Redis).
- Build and maintain test environments using virtual machines, Docker, and Kubernetes.
- Act as an escalation point for high-impact or production-critical issues, coordinating across internal teams.
- Partner with Engineering to document defects, provide reproducible scenarios, and track issues through resolution.
- Communicate clearly and effectively with customers via Jira Service Management, email, and meetings.
- Meet defined SLAs while maintaining a high standard of quality in issue handling and updates.
- Contribute to documentation, identify issue trends, and drive improvements in product quality and support processes.
- Participate in a rotating on-call schedule to support 24/7 customer needs, including weekends and holidays (on-call means being available, not actively working).
Required Skills/Abilities:
- 5+ years of experience in enterprise software technical support, application support, or DevOps-oriented roles, or equivalent hands-on experience troubleshooting complex systems
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- Strong scripting skills (Python, Bash) for automation and troubleshooting.
- Familiarity with backend and web technologies, including Node.js and API-driven architectures.
- Experience with databases such as MongoDB and relational databases (SQL).
- Hands-on experience with Linux/Unix systems and strong command-line proficiency.
- Experience working with containerization and orchestration technologies such as Docker and Kubernetes.
- Experience supporting and debugging REST APIs and integrations using tools such as Postman and curl.
- Working knowledge of networking and security concepts (e.g., proxies, firewalls, VPNs, SSL/IPSec, SSO).
- Strong troubleshooting skills, including the ability to analyze logs and diagnose issues across distributed systems.
- Excellent written and verbal communication skills, with the ability to translate technical findings into clear customer-facing updates.
- Self-starter mindset with the ability to manage multiple priorities in a fast-paced environment.
- Comfortable working collaboratively across technical and non-technical teams.
- Familiarity with Agile development methodologies and working closely with Engineering teams.
What Success Looks Like in This Role:
- Consistently drives complex issues to resolution with minimal oversight.
- Effectively balances technical investigation with clear, proactive customer communication.
- Builds strong cross-functional relationships with Engineering, Product, and Customer Success teams.
- Contributes to reducing recurring issues through knowledge sharing and feedback into the product.
- Demonstrates strong ownership during escalations and critical incidents.