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Weekend Customer Success Associate Jobs in Montana

Cleo

Customer Success Manager

Helena, MT · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

iCIMS

Senior Manager, Customer Success

Helena, MT · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

EDB

Principal Customer Success Manager

Helena, MT · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

SHI GmbH

Customer Success Manager - VMware

Helena, MT · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

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Customer Success Manager

Missoula, MT • On-site

Univision Computers
IT Services • 11 - 50 employees
Learn more about Univision Computersexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 14 days ago

Job description

Customer Success Manager 

Who are we?

Univision Computers provides Managed Information Technology services to clients.  We work for an awesome group of customers that rely on us to be their IT Department. Univision was founded in 1989 and is headquartered in a beautiful, new 2-story office building located in Missoula and has remote branches across the amazing states of Montana, Washington, and Florida.

Teamwork is not just a buzzword at Univision, it is a core value.  We have a very collaborative work environment where we all have each other’s backs.  We also believe in accountability and trust.  Taking care of the work assigned to you and doing what you say earns you a lot of flexibility.  We have a very relaxed but fast-paced work environment. We have regular company sponsored events and many employees do activities outside of work together. We pride ourselves in placing the right people for the right seat, and hope you are that individual we're seeking for this position. 


What is it like as a Customer Success Manager at Univision?

Customer Success Managers start their journey at Univision with a structured onboarding process. At their core, the CSM is high level business liaison between Univision and our clients, ensuring that we have a solid understanding of our clients' needs to deliver an effective IT strategy and maintain effective business communications.

NOTE: We are currently looking for applicants who can work in an office and hybrid environment in the Missoula, Kalispell, or Butte area.  

Duties/Responsibilities:

  • Build and maintain strong relationships with valued client accounts by understanding their business needs and delivering regular IT business reviews. 
  • Coordinate with service engineers to generate timely and accurate quotes using our quoting systems. 
  • Collaborate with clients, service teams, and project managers to balance IT needs with budgets. 
  • Guide clients in aligning their IT environment with our service offerings. 
  • Work closely with fellow Account Managers and services teams to identify and capitalize on sales opportunities. 
  • Proactively identify and address potential customer concerns to ensure satisfaction. 
  • Provide clear and accurate information on IT products and services. 
  • Document customer interactions, issues, and solutions for future reference. 
  • Perform other duties as assigned. 

Qualification/Requirements:

  • Familiarity with PSA ticketing and dashboard systems is desirable.
  • Strong understanding of business terminology. 
  • Experience presenting to clients, including leading meetings, delivering proposals, and discussing potential budgets.
  • Understands basics of technology and networking.
  • Customer-focused and data driven.
  • Self-motivated, adaptable, and able to work both independently and collaboratively. 
  • Ability to thrive in a dynamic, fast-paced environment. 
  • Willingness to travel occasionally (overnight as needed). 


Some of the excellent benefits you will receive:

  • Competitive Base Salary (DOE).
  • Medical, Dental, Vision Insurance options.
  • Retirement Plan with a Company Match (eligible after one year).
  • Flexible Work Hours.
  • Remote-work friendly environment.
  • Dog friendly office environment.

Note: All employees are subject to a criminal background check. Univision also employs a pre-employment screening process that candidates must complete if offered a position. 

We welcome applications from all qualified candidates eligible to work in the United States. However, at this time, we are unable to sponsor scholastic or employment visas. 

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