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Weekend Customer Success Associate Jobs in California

Checkr

Associate Customer Success Manager

San Francisco, CA · On-site

$88K - $103K/yr

  • Medical

  • Dental

  • Vision

  • PTO

About the team/role Reporting to the Director of Customer Success, the Associate Customer Success Manager will support Checkr's most strategic customer relationships as part of a high-performing team ...

Checkr

Associate Customer Success Manager

San Francisco, CA · On-site

$88K - $103K/yr

  • Medical

  • Dental

  • Vision

  • PTO

About the team/role Reporting to the Director of Customer Success, the Associate Customer Success Manager will support Checkr's most strategic customer relationships as part of a high-performing team ...

Five9

Associate Customer Success Manager

San Ramon, CA · On-site +1

$129K/yr

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison between the customer and Five9 to address customer ...

Krea

Customer Success

San Francisco, CA · On-site

Founding Customer Success Manager Krea is building next-generation AI creative tools for artists, designers, and studios. Our mission is to make AI intuitive, controllable, and genuinely useful for ...

Phylo

Customer Success

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Phylo Customer Success Role Phylo is looking for a customer-oriented team player to own the post-sales experience for our most strategic enterprise accounts, and help us figure out what great ...

Krea.ai, Inc

Customer Success

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative ...

Standard Metrics

Customer Success

San Francisco, CA · On-site

$105K - $145K/yr

Come Build With Us The Customer Success team at Standard Metrics is responsible for the complete post-sales lifecycle of our customers, working with some of the best venture capital firms and ...

Krea.ai, Inc

Customer Success

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative ...

Standard Metrics

Customer Success

San Francisco, CA · On-site

$105K - $145K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Customer Success Standard Metrics is an AI-driven financial data platform that helps investors and their portfolio companies make more informed, forward-looking decisions with automated reporting and ...

Meter Service

Customer Success

San Francisco, CA · On-site

$97K - $164K/yr

Meter Customer Success Role The internet runs the world. Every purchase you make, video call you join, it is all packets flowing through networks. But those networks have not changed for decades.

Span

Customer Success

San Francisco, CA · On-site

$95K - $200K/yr

We're on the lookout for a Customer Success Manager to help us shape our journey at Span. If you're passionate about supporting engineering teams and love turning technical insights into strategic ...

Standard Metrics

Customer Success

San Francisco, CA · On-site

$105K - $145K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Come Build With Us The Customer Success team at Standard Metrics is responsible for the complete post-sales lifecycle of our customers, working with some of the best venture capital firms and ...

SPAN Inc

Customer Success

San Francisco, CA · On-site

We're on the lookout for a Customer Success Manager to help us shape our journey at Span. If you're passionate about supporting engineering teams and love turning technical insights into strategic ...

Meter, Inc

Customer Success

San Francisco, CA · On-site

$97K - $164K/yr

Customer Success is responsible for delivering a consistent, high-quality experience across this diversity, ensuring that Meter becomes a trusted, long-term connectivity partner. What Success Looks ...

EBizCharge

Client Success Associate

Irvine, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Headquartered in Irvine, California, EBizCharge specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce ...

EBizCharge

Client Success Associate

Irvine, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Document client interactions, issues, resolutions, and follow-up activities within Salesforce CRM. * Collaborate with internal teams, including Technical Support, Sales, Product, and Client ...

Ra

Customer Success

San Francisco, CA

You will be part of a team that believes that believes in employees success! They are a dynamic ... You have 1-2 year sales experience selling solutions or consultative sales and customer service ...

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Associate Customer Success Specialist

SBM Management Services LP

Sacramento, CA • On-site

$30 - $32.46/hr

Full-time

Re-posted 9 days ago

SBM Management Services rating

5.7

Company rating: 5.7 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

202nd of 254 rated facilities management

Job description

Title:
Associate Customer Success Specialist
Job Description:
NOW HIRING: Associate Customer Success Specialist
Compensation: $30.00-$32.46 per hour
Job Overview
The Associate Customer Success Specialist assists with developing client relationships that promote retention and loyalty. The individual will work closely with our clients to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Roles & Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
  • Support retention and growth among our most valuable customers by understanding their business needs and helping them succeed
  • Understand customer outcomes by communicating with customers, analyze customer use metrics, and gather other feedback as necessary
  • Support successful roll-outs of product features to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person
  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Identify opportunities for customers to act as product advocates (e.g., testimonials, case studies)
  • Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
  • Coordinate with internal teams to obtain the resources and support needed to address customer needs and requests. Represent the voice of the customer to provide input into the core product, marketing, and sales process
  • Collaborate closely with team members.
  • Support renewals and expansion opportunities
  • Collaborate with the Product Team to identify opportunities for platform enhancement per customers' needs
  • Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
  • Develop expertise in all products and solutions that Network for Good provides and be able to train and clearly explain the benefits and functionality of each solution

Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Education and/ or Experience:
5+ years in a Customer Success, Relationship Management, Account Management, or similar role for a software product
Certificates, Licenses, Registrations:
May be required to have a valid driver's license.
Knowledge, Skills, and Abilities:
Exceptional communication skills, highly organized, collaborative and detail oriented
Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
Empathetic, positive attitude with a desire to help our customers reach their goals
Supervisory Responsibilities
This position has no supervisory responsibilities.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Benefits:
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers Careers - SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

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