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Weekend Customer Service Jobs in Toronto, ON (NOW HIRING)

Hays

Customer Service Representative

Toronto, ON · Hybrid

CA$20 - CA$22/hr

Candidates are required to work one weekend day consistently, receiving a weekday off in return ... Previous customer service experience (call centre, retail, hospitality, or similar) * Strong verbal ...

IMP Group

Supervisor Customer Service

Toronto, ON

Summary The Customer Service Supervisor is a key leadership role within the FBO, responsible for ... Flexible availability for evenings, weekends, and holidays. At Execaire Aviation, your career ...

Michaels Stores

Customer Service Manager

Mississauga, ON

CA$18.60 - CA$22.90/hr

Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection ... Work hours include nights, weekends and early mornings Applicants in Canada must satisfy federal ...

Walmart

Customer Service Manager

Oakville, ON

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong ... weekends, and holidays, based on business needs. Your adaptability helps ensure the store ...

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All JobsCustomer Service JobsWeekend Customer Service JobsWeekend Customer Service Jobs in Toronto, ON

Weekend Customer Service information

See Toronto, ON salary details

$8

$15

$23

How much do weekend customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for weekend customer service in Toronto, ON is $15.36, according to ZipRecruiter salary data. Most workers in this role earn between $12.39 and $16.98 per hour, depending on experience, location, and employer.

What is a weekend customer service?

Weekend Customer Service jobs involve assisting customers with inquiries, complaints, or support needs specifically during weekends. These roles can be in-person or remote and are common in industries such as retail, hospitality, call centers, and online businesses. Duties typically include answering phone calls, responding to emails or chat messages, processing orders, and resolving issues to ensure customer satisfaction. Working weekends may include daytime, evening, or overnight shifts depending on the employer. These positions are ideal for those seeking flexible work hours or supplemental income.

What are the key skills and qualifications needed to thrive as a weekend customer service representative?

To thrive as a Weekend Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often required. Patience, active listening, and a positive attitude help you stand out when assisting customers during high-demand weekend hours. These skills are essential to provide efficient, empathetic support and maintain customer satisfaction during peak periods.

What can I expect in terms of scheduling and team support as a weekend customer service representative?

As a Weekend Customer Service representative, you will typically work shifts that cover busy weekend hours, which may include evenings or holidays, depending on the company's needs. While weekend teams are often smaller than weekday teams, you can expect to collaborate closely with supervisors and fellow representatives via chat or call systems to resolve customer inquiries efficiently. Many companies provide remote or in-office options, and regular check-ins help ensure you’re supported even during high-volume periods. Flexibility and strong communication skills are key, as you may need to coordinate with other departments to address customer concerns that arise outside of standard business hours.

What is the difference between Weekend Customer Service vs Weekend Retail Associate?

AspectWeekend Customer ServiceWeekend Retail Associate
Required CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma or equivalent; sales or retail experience beneficial
Work EnvironmentCall centers, online support, or in-store customer service desksRetail stores, supermarkets, or shopping malls
Employer & Industry UsageCustomer service departments across various industriesRetail stores, supermarkets, and shopping centers
Common Search & ComparisonOften compared for customer interaction roles on weekendsCompared for retail sales roles during weekends

Weekend Customer Service and Weekend Retail Associate roles both involve customer interaction during weekends, but differ mainly in work environment and industry. Customer service roles focus on support and communication, while retail associates handle sales and store operations. Both require similar credentials and are common weekend positions in their respective sectors.

What are the most commonly searched types of Customer Service jobs in Toronto, ON?

The most popular types of Customer Service jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Weekend Customer Service jobs?

Cities near Toronto, ON with the most Weekend Customer Service job openings:

Weekend Customer Service jobs near you
Infographic showing various Weekend Customer Service job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $31,951 per year, or $15.4 per hour.

Customer Service Representative

Toronto, ON • Hybrid

Hays
See more jobs at Haysexternal

CA$20 - CA$22/hr

Full-time

Posted 7 days ago

Job description

Your New Company

A well-established organization operating within the home improvement and customer engagement space is seeking multiple Customer Service Representatives to support increased demand during a busy season. This organization provides contact centre support for businesses across North America, delivering high-quality customer service and lead management in a fast-paced environment.


Your New Role

As a Customer Service Representative, you will be responsible for handling a high volume of inbound customer calls while also following up on warm leads. You will act as the primary point of contact for customers, ensuring a positive experience while booking appointments and resolving inquiries efficiently.

This is a hybrid role for Toronto/Montreal based candidates, operating within scheduled shifts between 8:00am and 10:00pm Monday to Friday, and 10:00am to 8:00pm on weekends. Candidates are required to work one weekend day consistently, receiving a weekday off in return.

Key Responsibilities

  • Handle high-volume inbound calls (80–100+ per day) in a professional and friendly manner
  • Follow up on warm leads to schedule customer appointments (no cold calling)
  • Provide accurate information and resolve customer inquiries efficiently
  • Maintain detailed and accurate records in CRM systems
  • Deliver a consistently positive customer experience across all interactions
  • Meet established KPIs including call volume, quality, and documentation accuracy
  • Escalate complex issues appropriately to internal teams
  • Adapt quickly to changing processes and guidelines


What You’ll Need to Succeed

  • Previous customer service experience (call centre, retail, hospitality, or similar)
  • Strong verbal and written communication skills with a professional phone presence
  • Ability to multitask (speaking, typing, navigating systems simultaneously)
  • Comfortable working in a high-volume, fast-paced environment
  • Strong attention to detail and accuracy in documentation
  • Positive attitude and ability to maintain energy throughout the day
  • Reliable internet connection and suitable work-from-home setup
  • Bilingual English/French is an asset

Nice to Have:

  • Prior call centre experience in high-volume environments
  • Experience using CRM systems or customer management tools


What You’ll Get in Return

  • Competitive hourly rate ($20–22/hour)
  • Hybrid work opportunity Toronto & Montreal availability
  • Consistent and stable scheduling
  • Supportive team environment with structured training


What You Need to Do Now

If you're interested in this role, click apply now to submit your updated resume, or contact us directly to learn more.

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