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Weekend On-Call Home Care Admin Coordinator Position

Compensation: $250.00 Weekend On-Call Stipend + $22.00 hourly for active work

Required Availability

Friday 5:00 PM through Monday 9:00 AM 

Position Overview

Interim HealthCare is seeking a dependable, organized, and solution-focused Part-Time Weekend On-Call Administrative Coordinator to support our Home Care operations outside of normal business hours.

This position is responsible for ensuring uninterrupted client care by managing after-hours staffing needs, responding to client and caregiver concerns, coordinating weekend caregiver introductions, maintaining communication, and completing accurate documentation. The On-Call Coordinator provides essential support to clients, families, caregivers, and the weekday office team by taking ownership of issues and working toward resolution.

The ideal candidate is calm under pressure, communicates effectively, works independently, and is committed to providing exceptional client service.

Schedule Requirements

• On-call availability required Friday at 5:00 PM through Monday at 9:00 AM 
• Attendance is required at the weekly Team Brief (TB) meeting, typically held Fridays at 3:00 PM.
• Team Brief meetings may be attended in person or via Zoom and are a paid part of this part-time position.
• Weekly meetings provide important updates regarding client needs, staffing priorities, and weekend preparation.

Key Responsibilities

Weekend Preparation

Before assigned weekends, the On-Call Coordinator will:

• Meet with the Client Care Manager to review:
• Weekend schedules
• New admissions
• High-priority clients
• Staffing concerns
• Outstanding follow-up items
• Review care plans and complex client needs.
• Coordinate caregiver introductions whenever possible before the weekend.
• Confirm access to:
• AxisCare
• Outlook
• Phone/voicemail
• Staffing lists
• Employee and client contact information

After-Hours Operations & Staffing

Serve as the primary contact for weekend staffing and client concerns by:

• Responding promptly to calls, texts, and emails.
• Managing caregiver call-offs and open shifts.
• Coordinating staffing coverage using approved agency procedures.
• Contacting caregivers who have previously worked with the client whenever possible to maintain continuity of care.
• Keeping clients and responsible parties updated throughout staffing changes.
• Documenting all communication and staffing attempts in AxisCare.

The On-Call Coordinator is expected to own issues from start to finish and resolve concerns whenever possible before transitioning them to the weekday team.

If all approved staffing resources have been exhausted and coverage cannot be secured, the On-Call Coordinator must report to the shift to ensure continuity of care.

Client & Caregiver Support

Responsibilities include:

• Communicating schedule changes, delays, caregiver changes, and coverage updates.
• Addressing client, family, and caregiver concerns professionally and promptly.
• Completing weekend caregiver introductions.
• Coordinating with the Home Care Supervisor, caregiver, client, and responsible party.
• Reviewing care expectations and documenting completed introductions in AxisCare.

Documentation Requirements

Accurate documentation is required.

If it is not documented in AxisCare, it is considered incomplete.

Documentation must include:

• Calls, texts, and emails
• Staffing attempts
• Client and caregiver communications
• Schedule changes
• Introductions
• Incidents
• Complaints and compliments
• Hospitalizations and emergency room visits
• Missed visits
• Coverage details
• Final resolutions

Documentation should be completed in real time whenever possible.

Weekend Recap

Submit a complete Weekend Recap by 10:00 PM every Sunday evening.

The recap should include:

Staffing

• Call-offs
• Open shifts
• Coverage obtained
• Overtime used
• Staffing concerns

Clients

• Schedule changes
• Service interruptions
• Client concerns
• Complaints/compliments
• New admissions
• Hospitalizations or emergency room visits

Caregivers

• Attendance or performance concerns
• Call-offs
• Completed caregiver introductions

Follow-Up Items
Identify outstanding needs for the weekday team, including:

• Staffing needs
• Client follow-up
• Caregiver coaching
• Supervisor follow-up
• Documentation needs
• Pending schedule changes

Qualifications

• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to make decisions and solve problems independently.
• Ability to remain calm in urgent situations.
• Strong time-management skills.
• Ability to multitask in a fast-paced environment.
• Experience in home care, healthcare staffing, scheduling, or administrative support preferred.
• Experience with AxisCare or similar scheduling software preferred.
• Proficiency with Outlook and computer-based systems.
• Reliable transportation and ability to report to client locations when needed.
• Ability to attend weekly paid Team Brief meetings on Fridays at 3:00 PM.

Professional Expectations

The successful candidate will:

• Take ownership of after-hours operations.
• Prioritize client care and continuity of service.
• Communicate proactively and professionally.
• Support clients, families, caregivers, and the office team.
• Resolve issues whenever possible before handing them off.
• Maintain confidentiality and professionalism.
• Ensure complete documentation and smooth transition back to the weekday team.

Join Our Team

At Interim HealthCare, we are committed to providing compassionate, dependable care while supporting our employees in a collaborative environment.

If you are organized, dependable, and enjoy helping others while solving problems, we invite you to join our Home Care team and make a meaningful impact every weekend.