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Weekend Chat Support Jobs in Washington, DC (NOW HIRING)

Leidos

Service Desk Support

Bethesda, MD · On-site

$21.50 - $29/hr

The successful candidate will provide support via phone, email, chat, remote assistance, and deskside visits to resolve common hardware, software, operating system, account, and peripheral issues.

Leidos

Service Desk Support

Bethesda, MD

$21.50 - $29/hr

The successful candidate will provide support via phone, email, chat, remote assistance, and deskside visits to resolve common hardware, software, operating system, account, and peripheral issues.

Guidehouse

Service Desk Back End Support

Mclean, VA · On-site

$20.25 - $27.25/hr

Provide evening and weekend support (off-hours support), as assigned, on a rotating basis What You ... Experience working professionally with customers in person as well as remotely via phone, chat, and ...

ibex

Customer Service Representative

Washington, DC · On-site

$18.25 - $24.75/hr

Ability to handle high call/chat/email volumes effectively. * Proficiency in computer applications, including CRM and customer support platforms. * Ability to work flexible shifts, including weekends ...

ibex

Customer Service Healthcare Representative

Washington, DC · On-site

$18.25 - $24.75/hr

Ability to handle high call/chat/email volumes effectively. * Proficiency in computer applications, including CRM and customer support platforms. * Ability to work flexible shifts, including weekends ...

ibex

Customer Service Representative

Washington, DC · On-site

$18.25 - $24.75/hr

Ability to handle high call/chat/email volumes effectively. * Proficiency in computer applications, including CRM and customer support platforms. * Ability to work flexible shifts, including weekends ...

ibex

Customer Service Healthcare Representative

Washington, DC · On-site

$18.25 - $24.75/hr

Ability to handle high call/chat/email volumes effectively. * Proficiency in computer applications, including CRM and customer support platforms. * Ability to work flexible shifts, including weekends ...

IBEX

Customer Service Healthcare Representative

Washington, DC · On-site

$18 - $24.50/hr

Ability to handle high call/chat/email volumes effectively. * Proficiency in computer applications, including CRM and customer support platforms. * Ability to work flexible shifts, including weekends ...

ibex

Customer Service Healthcare Representative

Washington, DC · On-site

$18.25 - $24.75/hr

Ability to handle high call/chat/email volumes effectively. * Proficiency in computer applications, including CRM and customer support platforms. * Ability to work flexible shifts, including weekends ...

Global Enterprise Services, LLC

GSOC Tier 1 Analyst

MD · On-site

$60K - $75K/yr

Weekend Days (Saturday and Sunday) Hours: 7 AM - 7 PM * Weekend Nights (Saturday and Sunay) Hours ... Use Chat software to support Executive Airlift aircraft in flight * Respond to incident calls

Maggie s Management Group LLC

support

Springfield, VA · On-site

$12/hr

We would love to have you! Part-time Weekend and Sunday Availability Required We Offer Competitive Benefits and Perks!!! We are actively seeking motivated individuals on a full-time and part-time ...

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Showing results 21-40

All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Washington, DC

Weekend Chat Support information

See Washington, DC salary details

$16

$29

$50

How much do weekend chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for weekend chat support in Washington, DC is $29.50, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $32.12 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Washington, DC? The most popular types of Chat Support jobs in Washington, DC are:
What are popular job titles related to Weekend Chat Support jobs in Washington, DC? For Weekend Chat Support jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Weekend Chat Support jobs in Washington, DC look for? The top searched job categories for Weekend Chat Support jobs in Washington, DC are:
Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,363 per year, or $29.5 per hour.

Service Desk Support

Leidos

Bethesda, MD • On-site

$21.50 - $29/hr

Full-time

Posted 16 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

76th of 482 rated business services

Job description

Leidos is seeking a Tier 1/2 Service Desk / Deskside Support Administrator to support the National Digital Exploitation & OSINT Center (NDOC). This position provides first-line technical support to users within a highly secure enterprise environment and serves as the initial point of contact for IT service requests and incidents.
The successful candidate will provide support via phone, email, chat, remote assistance, and deskside visits to resolve common hardware, software, operating system, account, and peripheral issues. This individual will troubleshoot and resolve issues whenever possible while ensuring timely escalation of more complex incidents to higher-tier technical support teams.
This position requires excellent customer service skills, strong technical aptitude, and the ability to work effectively in a mission-focused environment supporting Intelligence Community operations.
The work location is Bethesda, Maryland at the Intelligence Community Campus.
Work schedule is an onsite 8 hour shift between 0600-1800 Monday through Friday.
Primary Responsibilities
  • Serve as the first point of contact for customer requests and technical incidents through phone, email, chat, walk-up, and remote support.
  • Provide timely and professional customer support while maintaining a high level of customer satisfaction.
  • Troubleshoot and resolve common workstation, software, operating system, printer, telephone, and peripheral device issues.
  • Install, configure, relocate, and replace desktop computers, monitors, printers, telephones, and other end-user equipment.
  • Create, modify, disable, unlock, and troubleshoot Active Directory user and computer accounts.
  • Perform password resets and assist users with authentication and account access issues.
  • Join workstations to the Windows domain and perform basic troubleshooting of Active Directory connectivity.
  • Document customer incidents, service requests, troubleshooting steps, and resolutions within the approved IT Service Management (ITSM) system.
  • Properly prioritize, categorize, and escalate incidents that require higher-level technical support.
  • Perform workstation imaging and deployment using approved enterprise tools and procedures.
  • Install approved software and perform basic application troubleshooting.
  • Perform hardware diagnostics and coordinate warranty repairs or equipment replacement when required.
  • Assist with workstation lifecycle activities including deployments, relocations, technology refreshes, and equipment recovery.
  • Support operating system updates and approved software installations.
  • Contribute to the creation and maintenance of technical knowledge articles and standard operating procedures.
  • Follow established security policies and procedures when supporting classified and unclassified environments.
  • Participate in team meetings, training activities, and continuous process improvement initiatives.
  • Support scheduled maintenance activities outside normal business hours when required.

Basic Qualifications
  • Bachelor's degree with 4+ years of relevant experience. Additional years of experience may be considered in lieu of a degree.
  • Experience supporting Microsoft Windows desktop operating systems.
  • Experience providing customer support in a Service Desk, Help Desk, or Deskside Support environment.
  • Experience creating and managing user accounts within Microsoft Active Directory.
  • Experience troubleshooting common Microsoft Windows operating system and application issues.
  • Experience installing and supporting desktop hardware including workstations, printers, scanners, monitors, and peripheral devices.
  • Basic understanding of Microsoft technologies including Active Directory, DNS, DHCP, and Group Policy.
  • Experience using an enterprise IT Service Management (ITSM) platform such as ServiceNow, Remedy, or equivalent.
  • Ability to accurately document incidents, service requests, and technical resolutions.
  • Strong customer service, interpersonal, and communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to prioritize workload and manage multiple customer requests.
  • Ability to work independently while collaborating effectively within a team environment.
  • Candidate must meet DoD 8570 IAT Level II certification requirements (Security+ CE, SSCP, GSEC, CCNA Security, or equivalent with an appropriate Computing Environment certification).

Clearance
  • TS/SCI with Polygraph required for Position or TS/SCI and willingness to obtain a poly.
  • US Citizenship is required due to the nature of the government contracts we support.

Preferred Qualifications
  • Experience supporting Microsoft 365 applications.
  • Experience with Microsoft Endpoint Configuration Manager (MECM/SCCM) or Microsoft Intune.
  • Experience supporting virtual desktop environments such as VMware Horizon or Citrix Virtual Apps and Desktops.
  • Familiarity with PowerShell for basic administrative tasks.
  • Experience troubleshooting endpoint security software.
  • Experience supporting secure or classified computing environments.
  • ITIL Foundation certification.
  • Microsoft, CompTIA, or other relevant desktop support certifications.
  • Experience supporting workstation imaging and operating system deployment.
  • Basic understanding of networking concepts including TCP/IP, DNS, and DHCP.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
July 22, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $73,450.00 - $132,775.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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