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Weekend Chat Support Jobs in Secaucus, NJ (NOW HIRING)

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Weekend Chat Support information

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$14

$26

$45

How much do weekend chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for weekend chat support in Secaucus, NJ is $26.48, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $28.85 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Secaucus, NJ? The most popular types of Chat Support jobs in Secaucus, NJ are:
What are popular job titles related to Weekend Chat Support jobs in Secaucus, NJ? For Weekend Chat Support jobs in Secaucus, NJ, the most frequently searched job titles are:
What job categories do people searching Weekend Chat Support jobs in Secaucus, NJ look for? The top searched job categories for Weekend Chat Support jobs in Secaucus, NJ are:
What cities near Secaucus, NJ are hiring for Weekend Chat Support jobs? Cities near Secaucus, NJ with the most Weekend Chat Support job openings:
Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Secaucus, NJ as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, and 6% Contract. Highlights an 62% In-person, 19% Hybrid, and 19% Remote job distribution, with an average salary of $55,083 per year, or $26.5 per hour.

Full Time Support Specialist - NY

ACD Connect

New York, NY • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Where People and Technology Create Exceptional Service
For over 22 years, we've been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered customer experiences. We're a team that values empathy, accountability, and smart problem-solving, and we're looking for Customer Support Specialists who bring those qualities to every interaction.
If you're someone who genuinely enjoys helping others, thrives in a structured yet fast-paced environment, and takes pride in delivering great service - we'd love to meet you.
Compliance Note: Due to specific state and client contracts, we are unable to hire internationally or outside of New York State for this role. All applicants must provide documentation verifying identity and New York residency upon hire or offer of employment. Employees must remain within New York State while employed in this role.
Preferred Qualifications
  • Bilingual or multilingual candidates strongly encouraged but NOT Required
  • Fluency in one or more of the following languages: Spanish, Mandarin, Bangla, Haitian Creole, Urdu, Arabic, French, or Italian
  • Primary Language Policy: English is the primary language used for business operations. We value a diverse workforce and provide reasonable accommodations, including translated materials where feasible.

Training Period
  • Duration: Approximately 4 weeks (mandatory)
  • Schedule: Monday - Friday, 9:00 AM - 5:00 PM EST (100% attendance required)
  • Training Pay: $18-$20 per hour during the initial training period, with an increase to $21-$23 per hour upon successful completion of training.

Scheduling
  • Shifts may occur any day of the week, including one weekend day (Saturday).
  • Full-Time: 30 to 40 hours per week.

What You'll Do
  • Deliver professional, high-quality customer support via phone (and potentially chat/email/SMS)
  • Resolve customer inquiries with accuracy, empathy, and efficiency
  • Navigate multiple systems and tools to document interactions in real time
  • Follow client protocols and maintain strict data privacy and compliance standards
  • Contribute to a positive, accountable, and team-oriented remote environment

What You Bring
  • Minimum 2 years of call center customer service experience
  • Strong communication and active listening skills
  • Ability to work independently in a fully remote setting
  • High attention to detail and comfort with technology

Technical & Equipment Requirements
This is a "Bring Your Own Device" (BYOD) position. Employees are responsible for providing their own equipment. The company does not deduct from wages for equipment use; the remote stipend is provided as general reimbursement support.
You must provide the following:
  • PC or Laptop: Must run Windows 10 or 11 (No Macs, Apple devices, Chromebooks, or tablets).
  • USB Headset: Required for call clarity and noise cancellation.
  • Webcam: Required for 100% on-camera training and team meetings.
  • Internet: Reliable broadband connection (minimum 25 Mbps download / 10 Mbps upload).

How We Support You
Compensation: $21.00 - $23.00 per hour (The listed pay range reflects the company's good faith estimate of compensation at the time of posting, based on factors such as experience, skills, and qualifications. )
  • Remote Stipend: To support your remote office expenses, we provide a monthly stipend of $50.00 for Full-Time and $25.00 for Part-Time employees. The stipend becomes effective after 90 days of employment and is paid bi-monthly. Employees who reach their 90-day anniversary mid-cycle will receive a prorated stipend for that period.
  • Benefits: In addition to base pay, full-time employees are eligible for medical, dental, and vision insurance, 401(k), paid time off, and other company-sponsored programs.

Additional Full Time benefits include:
  • Tiered PTO accrual (1 hour for every 30 hours worked per NY State law).
  • Sick Time (up to 56 hours of paid sick leave).
    • Unpaid Leave (Access to 32 hours of immediate unpaid protected leave upon hire.)
    • Employee Assistance Program (EAP) for mental health and counseling.

Why Join Us
  • Fully remote flexibility-work from home within New York State
  • Join a stable, growing company with over two decades of success
  • Supportive leadership and a culture that values your contributions
  • Meaningful work helping people navigate essential services

Work Authorization
  • Must be legally authorized to work in the United States and able to provide documentation verifying identity and employment eligibility upon hire
  • We are not able to sponsor employment visas for this position at this time

Screening & Compliance Requirements
  • Employment is contingent upon completion of required background and exclusion screenings, conducted in accordance with applicable federal, New York State, and New York City laws, including individualized assessment where required.

At-Will Employment Statement
Employment with the company is at-will and may be terminated by either the employee or the company at any time, with or without cause or notice, subject to applicable law. Nothing in this job posting, the hiring process, or any other communication shall be construed as creating a contract of employment, express or implied. No representative of the company has the authority to enter into any agreement contrary to the foregoing, except in a written agreement signed by an authorized company representative.
Equal Opportunity Employer
We are an Equal Opportunity Employer and are committed to an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, familial status, domestic violence victim status, military or veteran status, citizenship/immigration status (to the extent protected by law), or any other protected status under federal, New York State, or local law.

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