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Weekend Chat Support Jobs in Secaucus, NJ (NOW HIRING)

Heritage civil Works

Customer Support Specialist

New York, NY · Remote

$19.75 - $26.50/hr

... live chat, and support ticketing platforms. - Work cross-functionally with Engineering, Operations, and Project Management teams to ensure client needs are met and exceeded. - Track client ...

Medsender

Customer Support Specialist

New York, NY · On-site +1

$60K - $80K/yr

Respond to customer questions and issues with urgency, clarity, and empathy via email/chat (and ... Support onboarding and training (as needed): Help new users become confident in Medsender through ...

Justworks

Customer Support Specialist, Benefits

New York, NY · On-site

$19.75 - $26.50/hr

Our Benefits Support team at Justworks is dedicated to helping our customers run their business ... Leverage chat functionality to help our customers optimize Justworks to administer group health and ...

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All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Secaucus, NJ

Weekend Chat Support information

See Secaucus, NJ salary details

$14

$26

$45

How much do weekend chat support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for weekend chat support in Secaucus, NJ is $26.48, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $28.85 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Secaucus, NJ? The most popular types of Chat Support jobs in Secaucus, NJ are:
What are popular job titles related to Weekend Chat Support jobs in Secaucus, NJ? For Weekend Chat Support jobs in Secaucus, NJ, the most frequently searched job titles are:
What job categories do people searching Weekend Chat Support jobs in Secaucus, NJ look for? The top searched job categories for Weekend Chat Support jobs in Secaucus, NJ are:
What cities near Secaucus, NJ are hiring for Weekend Chat Support jobs? Cities near Secaucus, NJ with the most Weekend Chat Support job openings:
Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Secaucus, NJ as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, and 6% Contract. Highlights an 62% In-person, 19% Hybrid, and 19% Remote job distribution, with an average salary of $55,083 per year, or $26.5 per hour.

Client Support Specialist- Life Insurance

Afficiency

New York, NY • On-site, Remote

$19.75 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Company Description
Afficiency is a rapidly growing Insurtech startup whose mission is to provide life insurance to everyone on the platforms they already trust. Located in NYC, we design life insurance products that can be purchased entirely digitally and can be easily embedded into distribution platforms or with agents who sell insurance. The company is experiencing rapid growth and is well-funded. We are looking for new team members to join us on our journey to shake up the life insurance industry. We need individuals who bring passion, curiosity, and a desire for excellence.
Job Description
This is a great opportunity to build and grow responsibility over time with a fast-growing organization, while working cross functionally and gaining experience in multiple areas. This role is client-facing, working to grow our field support function by supporting life insurance sales through agents and their carriers across the Unites States. As a member of this key team, you will aid in responding to and resolving inquiries from our partners. You will play an important role in supporting, communicating with, and assisting clients while responding to queries and software issues. Our ideal candidate has a self-starter mentality and can efficiently resolve incoming customer issues via live chat and tickets in an empathetic manner. To succeed in this role, you should be a seasoned life insurance client support representative and have technical expertise. This would be a salaried, 40-hour per week position surrounded by a dynamic team.
Work Arrangement: Remote (Must be in the United States but California applicants are not eligible for this role)
*If your application stands out, a member of the Afficiency hiring team will contact you to arrange next steps, via LinkedIn, SmartRecruiter or from an afficiency.com email address. Please be aware of phishing attempts and scam emails. We will not request an interview via text-based communication and ask you to register via the Microsoft Teams website.
Qualifications
Responsibilities
  • Manage our inbound support requests regarding technical questions and life insurance application questions within our SLA time frame
  • Verify new customers coverage and answer questions from the agent or producer regarding the application journey and process present policyholders with proof of insurance paperwork
  • Recognize patterns in inquires for documentation and improvement
  • Identify knowledge gaps and work with you manager to improve processes and grow the department
  • Address agent escalations and carrier requests
  • Support our development team in launching new insurance products as well as updates to our existing insurance platform by testing new products and functionalities.

What We're Looking For
  • Minimum 2 years of client support experience
  • Experience with life insurance
  • Experience managing a high level of chat volume and emails
  • Strong time management skills and prioritization based on urgency and business need
  • Ability to problem solve and multitask
  • Excellent writing ability
  • Ability to work in a fast-paced changing environment
  • Ability to provide prompt, accurate and friendly customer service

Additional Information
What We Offer
  • Competitive salary with equity options
  • Robust health, dental, and vision benefits for employee and dependents
  • 401k matching contributions
  • Generous PTO policy
  • Provided work-from-home equipment
  • Work at a supportive and fast-growing startup with a fantastic team
  • Environment to learn from other team members, grow a business from the ground up.
  • Support in developing your skills and accelerating your career quickly.
  • Opportunity to make an impact in the lives of tens of millions of consumers and get families the protection they need.

Afficiency is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.

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