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Weekend Chat Support information

See Edmonton, AB salary details

$8

$18

$35

How much do weekend chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for weekend chat support in Edmonton, AB is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $21.15 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Edmonton, AB? The most popular types of Chat Support jobs in Edmonton, AB are:
What are popular job titles related to Weekend Chat Support jobs in Edmonton, AB? For Weekend Chat Support jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Weekend Chat Support jobs in Edmonton, AB look for? The top searched job categories for Weekend Chat Support jobs in Edmonton, AB are:
Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Edmonton, AB as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, and 6% Contract. Highlights an 62% In-person, 19% Hybrid, and 19% Remote job distribution, with an average salary of $39,410 per year, or $18.9 per hour.

Technical Support Specialist MV Drives

ABB

Edmonton, AB • Hybrid

Full-time

Re-posted 28 days ago

ABB Group rating

8.4

Company rating: 8.4 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

98th of 487 rated machine equipment manufacturers

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Commercial Operations Manager

Mission Statement:

Provides technical assistance to internal and external customers and ensures timely and cost-effective support in accordance with standard processes, procedures, and safety guidelines.

Responsibilities

  • Contributes to customer satisfaction by executing support work according to customer expectation(s) (and order).
  • Displays clear understanding of sense of urgency and care in their own area of responsibility and knows how to communicate that to customer(s).
  • Ensures customer retention by delivering superior customer experience.
  • Identifies opportunities (while supporting customers) to address any additional concerns and reports those opportunities to the account team through local business processes.
  • Supports basic technical support cases.
  • Identifies technical problems and analyzes them through communication with customers and remote connections to assets (when applicable) for a limited range of services and products for which they are certified to perform.
  • Executes wrap-up and follow-up (when needed) of support cases, in a timely manner.
  • Identifies improvement needs in the ways of working and potential solutions for them, communicates them proactively, and drives minor improvement actions.
  • Plans and executes work as per first-time right approach with customers, and ensures the job is done on time and as per quality standards.
  • Prepares all documents and customer reports to be acknowledged by the customer representative.
  • Utilizes all relevant support and reporting tools to document work, according to the global end-to-end processes.

Qualifications

  • Education & Experience: Electrical Engineering degree or Electronics college diploma with 10+ years of experience in Medium Voltage Variable Speed Drives (VSD); knowledge of PLC is an asset.
  • Technical Expertise: Strong understanding of Canadian VSD systems, Switchgear, Transformers, Cooling Systems; familiarity with heavy industries (Cement, Mining, Oil & Gas, Marine) is an asset.
  • Skills & Competencies: Bilingual (French & English), proficient in Microsoft Office; knowledge of Microsoft Power Platform is an asset; demonstrates initiative, problem-solving, teamwork, and a strong sense of urgency and ownership. French is required. English is also required to communicate with customers outside Quebec on a regular basis.
  • Industry Knowledge & Adaptability: Ability to seek information, learn continuously, and support complex technical environments with professionalism and adaptability.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

#LI-hybrid

Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada's diversity, including:

Women

Indigenous Peoples

Members of visible minorities

Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.

Employment Type: FULL_TIME

What ABB Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

ABB Group logo

About ABB Group

Sourced by ZipRecruiter

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Cary, NC, US

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