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Area Internet Services Manager Central Florida/Gulf Coast

Position Overview Reporting to the Regional Internet Services Manager with additional oversight by local Area Director or local Director of Event Technology, manage the overall IT operation, network and related client facing services at the area level. Maintain the equipment and infrastructure, position and sell the solution, execute events, and provide outstanding internal and external customer service.

Key Job Responsibilities

• Technical Sales
• Network Management
• Event Support
• Team Support
• Customer Service
• People Management

Job Qualifications

• Bachelor of Science or equivalent in Computer Science or commensurate experience
• 5+ years of experience in the hospitality industry in a technical role
• 3+ years of field experience in internet services support
• 1+ years of leadership or management experience
• Ability to understand technical concepts and solutions and be able to communicate them so they are understood to a non-technical buyer.
• Familiarity with Internet services, bandwidth, IP wired and wireless networks, principles of computer hardware and software, webcasting.
• Preferred Certifications: CompTIA, Cisco CCENT/CCNA/CCDA/CCNP/Wireless specialties and/or other equivalent network and wireless vendors.
• Preferred Cisco IOS and hardware experience.
• Preferred experience with HP/Aruba, Ruckus, Meraki and other wireless solutions.
• Preferred experience with Cisco TACACS, DNA/Prime/WCS, Solar winds products and/or other network monitoring tools.
• Encompass all skills at the C2 Level. Within 1 year, achieve Computer Level 1 Certification (C1) per Encore Technical Skillset Matrix after transfer to new role

Competencies

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Action Oriented
• Tech Savvy
• Ensures Accountability

Physical Requirements

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours
• Lifting Requirements
• 0 - 15 lbs: Continuously
• 16 - 50 lbs: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally
• Carrying Requirements
• 0 - 15 lbs: Continuously
• 16 - 50 lbs: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Never
• Auditory/Visual Requirements
• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously
• Pushing/Pulling Requirements
• 0 - 15 lbs: Continuously
• 16 - 50 lbs: Frequently
• 51 - 100 lbs: Frequently
• Over 100 lbs: Occasionally

Work Environment

Work is performed in multiple hotels or convention centers with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment, networking equipment, and electrical components, and will be exposed to heights via lifts and ladders. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities