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Weekend Call Center Jobs in Surrey, BC (NOW HIRING)

CIBC US

Sr. Team Leader, Collections

Vancouver, BC · Hybrid

This is a Call Centre environment that leverages a variety of reporting and systems. As a people ... and weekends. At CIBC we enable the workenvironment most optimal for youto thrive in your role.

CIBC

Sr. Team Leader, Collections

Vancouver, BC · Hybrid

This is a Call Centre environment that leverages a variety of reporting and systems. As a people ... and weekends. At CIBC we enable the workenvironment most optimal for youto thrive in your role.

Reimagined Parking

Customer Service Agent

Vancouver, BC · On-site

CA$19 - CA$21/hr

REQUIREMENTS: * 1+ years of customer service or call center experience. * Valid driver's license * Ability to work flexible schedules, including weekends or holidays if required. * Must successfully ...

Specsavers

Customer Service Advisor

Burnaby, BC · Hybrid

CA$45K - CA$55K/yr

If scheduled over the weekend, the expectation is to work remote. Hours: This is a 40-hour per week ... Experience working in a fast-paced call centre environment * A customer-focused approach with a ...

TELUS

Monitoring Specialist I

Vancouver, BC · Hybrid

CA$22/hr

Shift premiums are available for evening and weekend hours and our work schedules are consistent ... Experience in a call center environment Advanced knowledge of English is required because you will ...

Thrive Mortgage Co.

Client Care Specialist

Langley, BC · On-site

CA$40K - CA$45K/yr (+ commission)

Call centre or client care * Appointment setting or administrative support * Experience using CRM software (Zoho experience is an asset) * Social media management What We Offer: * Competitive ...

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All JobsCall Center JobsWeekend Call Center JobsWeekend Call Center Jobs in Surrey, BC

Weekend Call Center information

What is a weekend call center representative?

Weekend Call Center jobs involve handling customer service, sales, or technical support calls during weekends. Employees in these roles may answer inquiries, resolve issues, process orders, or provide information to customers over the phone. These positions are ideal for those seeking part-time work, flexible hours, or supplementary income, and may be found in various industries such as retail, healthcare, and telecommunications. Weekend shifts often require strong communication skills, problem-solving abilities, and the capacity to work independently or as part of a team.

What skills and qualifications are needed to thrive as a weekend call center representative?

To thrive as a Weekend Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is often required. Outstanding active listening, patience, and stress management set top performers apart in this role. These skills enable representatives to efficiently resolve customer issues and maintain high satisfaction, especially during high-volume weekend shifts.

What challenges do weekend call center representatives face, and how can they manage them?

Weekend Call Center representatives often handle higher call volumes and more urgent customer inquiries, as many businesses operate with reduced staffing during weekends. This can result in fast-paced shifts and increased pressure to resolve issues efficiently. To manage these challenges, representatives benefit from strong time management skills, thorough knowledge of company procedures, and effective communication with both customers and team members. Additionally, staying proactive in seeking support from supervisors and using available resources can help maintain high-quality service even during busy periods.

What is the difference between Weekend Call Center vs Customer Service Representative?

AspectWeekend Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in shifts including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and techUsed across various industries like retail, finance, healthcare
Search & Comparison IntentFocus on weekend availability and call center rolesBroader customer service roles, not limited to weekends

The Weekend Call Center role specifically involves working in call centers during weekends, often requiring shift work and customer interaction. Customer Service Representatives may work weekdays or weekends and handle a wider range of customer support tasks. Both roles require similar credentials and are common in many industries, but the key difference lies in the work schedule and environment.

What are the most commonly searched types of Call Center jobs in Surrey, BC?

The most popular types of Call Center jobs in Surrey, BC are:

What are popular job titles related to Weekend Call Center jobs in Surrey, BC?

For Weekend Call Center jobs in Surrey, BC, the most frequently searched job titles are:

What job categories do people searching Weekend Call Center jobs in Surrey, BC look for?

The top searched job categories for Weekend Call Center jobs in Surrey, BC are:

Weekend Call Center jobs near you
Infographic showing various Weekend Call Center job openings in Surrey, BC as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 83% In-person, and 17% Remote job distribution.

Customer Experience Representative - Contact Centre

Ainsworth

Surrey, BC • On-site, Remote

Full-time

Medical, Dental, PTO

Re-posted 13 days ago

Job description

If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity and rewards innovation,with competitive pay and great employee programs, join the Ainsworth team today!

We are excited that you stopped and are reading our job description and hope you will apply.
At Ainsworth, our customers are our top priority. As Customer Experience Representatives (CER's) you will believe in high-quality customer experiences. Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve our Ainsworth clients requests. We are looking for candidates who enjoy a challenging workday and who love helping customers.
Are you someone who cares about people? Do you like to problem solve and come up with effective solutions for clients? How about building new skills and taking on a challenge? If so, we would love to hear from you.
Responsibilities
  • Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites.
  • Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information.
  • Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms.
  • Create and complete work order requests on all incoming calls and email requests.
  • Manage Work Order requests, close outs from client platforms to ensure SLA requirements are met.
  • Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
  • The CER is to monitor the SLA commitments on all work orders and if the SLA is at risk or will not be achieved, they will raise the issue with the appropriate department.
  • Adhere to the Company's Quality System operating procedures.
  • Perform other duties as assigned by Management.
Qualifications
  • 1-3 years of previous experience in a customer service/support role
  • College/university graduate or equivalent work experience
  • Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
  • Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Experience working in HVAC/Building Automation industry or a related field is an asset.
  • Must be available to attend and successfully complete a two (2) week full-time paid training program.
  • Language - English / French is an asset
Availability:
Available to work morning, afternoon, and rotational weekend shifts (Saturday).
Why work at Ainsworth (a GDI company)?
Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
Flexibility: Hybrid working models, where applicable
Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
While we appreciate all the applications we receive, we advise that only candidates under consideration will be contacted.
Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us.... Make a difference.
Employment Type: Hourly Non-Union, Full-Time

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