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Weekend Call Center Jobs in Frederick, MD (NOW HIRING)

Serco

Call Center Rep - Temporary

Kearneysville, WV · On-site

$15.50 - $20/hr

As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines.

NVR, Inc.

Call Center Representative

Thurmont, MD · On-site

$47K - $57K/yr

As a Customer Service Representative, you areresponsible for the intake and administration of service requests, via electronic ticketing system, email, and telephone, which provides support to all ...

NVR Inc

Call Center Representative

Thurmont, MD

$47K - $57K/yr

As a Customer Service Representative, you areresponsible for the intake and administration of service requests, via electronic ticketing system, email, and telephone, which provides support to all ...

Ferretti Search

Call Center Representative

Frederick, MD · On-site

$16 - $20/hr

This person acts as a problem-solver and coordinator between Homebuilding and Manufacturing, making sure material and delivery issues are investigated, communicated, resolved, and properly documented.

ROCS

Contact Center Representative

Rockville, MD

$24 - $28/hr

As a Call Center Representative, you will serve as the first point of contact for customers ... Flexibility to work shifts, including evenings, weekends, and holidays, as needed. Preferred Skills:

Aspen Dental

Bilingual Scheduling Center Agent

MD

$17/hr

Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ... Some evening and weekend scheduling availability required Compensation and Benefits: * Pay rate ...

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Showing results 21-40

All JobsCall Center JobsWeekend Call Center JobsWeekend Call Center Jobs in Frederick, MD

Weekend Call Center information

See Frederick, MD salary details

$10

$17

$24

How much do weekend call center jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for weekend call center in Frederick, MD is $17.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.13 per hour, depending on experience, location, and employer.

What is a weekend call center representative?

Weekend Call Center jobs involve handling customer service, sales, or technical support calls during weekends. Employees in these roles may answer inquiries, resolve issues, process orders, or provide information to customers over the phone. These positions are ideal for those seeking part-time work, flexible hours, or supplementary income, and may be found in various industries such as retail, healthcare, and telecommunications. Weekend shifts often require strong communication skills, problem-solving abilities, and the capacity to work independently or as part of a team.

What skills and qualifications are needed to thrive as a weekend call center representative?

To thrive as a Weekend Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is often required. Outstanding active listening, patience, and stress management set top performers apart in this role. These skills enable representatives to efficiently resolve customer issues and maintain high satisfaction, especially during high-volume weekend shifts.

What challenges do weekend call center representatives face, and how can they manage them?

Weekend Call Center representatives often handle higher call volumes and more urgent customer inquiries, as many businesses operate with reduced staffing during weekends. This can result in fast-paced shifts and increased pressure to resolve issues efficiently. To manage these challenges, representatives benefit from strong time management skills, thorough knowledge of company procedures, and effective communication with both customers and team members. Additionally, staying proactive in seeking support from supervisors and using available resources can help maintain high-quality service even during busy periods.

What is the difference between Weekend Call Center vs Customer Service Representative?

AspectWeekend Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in shifts including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and techUsed across various industries like retail, finance, healthcare
Search & Comparison IntentFocus on weekend availability and call center rolesBroader customer service roles, not limited to weekends

The Weekend Call Center role specifically involves working in call centers during weekends, often requiring shift work and customer interaction. Customer Service Representatives may work weekdays or weekends and handle a wider range of customer support tasks. Both roles require similar credentials and are common in many industries, but the key difference lies in the work schedule and environment.

What are the most commonly searched types of Call Center jobs in Frederick, MD?

The most popular types of Call Center jobs in Frederick, MD are:

What are popular job titles related to Weekend Call Center jobs in Frederick, MD?

For Weekend Call Center jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Weekend Call Center jobs in Frederick, MD look for?

The top searched job categories for Weekend Call Center jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Weekend Call Center jobs?

Cities near Frederick, MD with the most Weekend Call Center job openings:

Weekend Call Center jobs near you
Infographic showing various Weekend Call Center job openings in Frederick, MD as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,043 per year, or $17.8 per hour.

Call Center (Tier 1) Manager

Rockville, MD • On-site

ActioNet, Inc.
IT Services • 1 - 5K employees
Learn more about ActioNet, Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Description
Call Center (Tier 1) Manager
(Rockville, MD)
Position Overview
The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality support for incidents, service requests, account administration, and customer inquiries. The manager is responsible for meeting Service Level Requirements (SLRs), maintaining exceptional customer service, and continuously improving Help Desk operations using ITIL-based service management practices.
Estimated Salary: Up to $255K
Key Responsibilities
  • Manage daily Tier 1 Service Desk operations supporting users across headquarters and regional locations.
  • Ensure timely resolution and escalation of incidents, service requests, account management, and password support activities.
  • Monitor Help Desk performance, call metrics, and Service Level Requirements (SLRs) to ensure contractual compliance.
  • Coordinate workforce scheduling, surge support, knowledge management, and staff development to maintain service continuity.
  • Oversee ITSM ticket quality, documentation, and adherence to ITIL incident, request, and problem management processes.
  • Promote continuous service improvement through customer feedback, performance analysis, and operational enhancements.

Required Qualifications
  • Bachelor's degree in Information Technology, Business, or a related field.
  • ITIL v4 Foundation certification preferred.
  • Minimum five (5) years managing enterprise Service Desk or Help Desk operations.
  • Experience supporting Federal ITSM environments and performance-based service delivery.
  • Knowledge of ITIL Incident, Request, Knowledge, and Problem Management processes.
  • Strong leadership, communication, and customer service management skills.

Key Competencies
  • Service Desk Operations
  • ITIL Service Management
  • Customer Experience (CX)
  • Workforce Management
  • Performance Metrics & Reporting
  • Continuous Process Improvement

Security Clearance: TopSecret Clearance
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Core Capabilities:
  • Advanced and Managed IT Services
  • Agile Software Development
  • DevSecOps
  • Cybersecurity
  • Health IT
  • C4ISR & SIGINT
  • Data Center Engineering & Operations
  • Engineering & Installation

Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
  • Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
  • Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
  • Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • 401(k) Savings Plan
  • Education and Professional Training
  • Flexible Spending Accounts (FSA)
  • Employee Referral and Merit Recognition Programs
  • Employee Assistance and Identity Theft Protection
  • Paid Holidays: 11 per year
  • Paid Time Off (PTO)
  • Disability Insurance

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