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Weekend Call Center Manager Jobs in Provo, UT (NOW HIRING)

SmithRx

Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... The work schedule is held Monday - Friday with rotating weekend and holiday shifts. What will you ...

SmithRx

Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... The work schedule is held Monday - Friday with rotating weekend and holiday shifts. If you're ...

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

Identify and implement improvements in workforce management, hiring, onboarding, systems utilization, and quality * Fully leverage our call center technology to make the CCC more efficient and ...

SmithRx

Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... The work schedule is held Monday - Friday with rotating weekend and holiday shifts. If you're ...

SmithRx

Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... The work schedule is held Monday - Friday with rotating weekend and holiday shifts. If you're ...

Good Attic

Be Seen First

Inbound Call Center Agent

Lehi, UT · Remote

$40K/yr

We are seeking a dedicated Inbound Call Center Agent to serve as our Call Taker and Customer ... Perform accurate data entry within the CRM system * Schedule and follow up on customer appointments ...

1-800 Contacts

General Call Center Positions

Draper, UT · On-site +1

$15 - $18.75/hr

This isn't your average call center job; it's a career where you can thrive, grow, and be part of a winning team. Sound like you? Apply now, and let's see if we're a perfect fit Approved remote ...

1-800 Contacts

General Call Center Positions

Draper, UT · On-site +1

$12 - $15/hr

This isn't your average call center job; it's a career where you can thrive, grow, and be part of a winning team. Sound like you? Apply now, and let's see if we're a perfect fit Approved remote ...

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Showing results 21-40

All JobsCall Center JobsWeekend Call Center Manager JobsWeekend Call Center Manager Jobs in Provo, UT

Weekend Call Center Manager information

See Provo, UT salary details

$27.9K

$60.4K

$103.6K

How much do weekend call center manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for weekend call center manager in Provo, UT is $60,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,400.00 and $70,900.00 per year, depending on experience, location, and employer.

What is the difference between Weekend Call Center Manager vs Customer Service Supervisor?

AspectWeekend Call Center ManagerCustomer Service Supervisor
CredentialsTypically requires management experience, call center knowledge, and sometimes a bachelor’s degreeUsually requires customer service experience, with some roles preferring supervisory or team lead experience
Work EnvironmentOversees call center operations during weekends, managing staff and performanceSupervises customer service team, often during regular hours, focusing on service quality
Industry UsageCommon in call centers, telecommunications, and service industriesWidely used across retail, banking, and service sectors

The main difference is that a Weekend Call Center Manager oversees call center operations specifically during weekends, focusing on management and performance, while a Customer Service Supervisor typically manages customer service teams during regular hours, emphasizing service quality and team support.

Weekend Call Center Manager jobs near you
Infographic showing various Weekend Call Center Manager job openings in Provo, UT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $60,384 per year, or $29 per hour.

Call Center Director

Serenity Mental Health Centers

Lehi, UT

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Call Center Director

At Serenity, our mission is to help patients take back their lives by delivering innovative, alternative treatment options for a wide range of mood disorders. Our call center team plays a vital role in fulfilling this mission, serving as the first point of contact and setting the foundation for an exceptional patient experience.

As the Call Center Director, you will lead a rapidly growing team that supports multiple physician practices across the country. You will be responsible for overseeing critical centralized processes, driving operational excellence, collaboration with our sales and marketing lead generation strategies, and ensuring every interaction reflects our people-centric, patient-focused values. This is a meaningful opportunity to make a lasting difference for individuals who need it most.

Responsibilities

  • Provide strategic leadership and daily oversight to Patient Care Coordinator team, ensuring efficient, high-quality operations.
  • The patient coordination team includes phone agents, escalations, back-office functions across multiple sites and states.
  • Proven ability to foster well-balanced sales and patient centric outcomes.
  • Manage full-cycle talent processes, including hiring, training, coaching, development, performance management, and retention.
  • Identify trends, uncover root causes, and recommend solutions to improve team performance, drive engagement, and enhance the patient experience.
  • Leverage data to monitor, evaluate, and improve complex processes and workflows.
  • Establish and exceed key department metrics, performance standards, and operating policies.
  • Streamline service level expectations and ensure team adherence to quality and responsiveness requirements. Experience in WFM (RTA and Forecasting).
  • Build and scale the Customer Care function as the organization continues rapid expansion across the US.
  • Foster a culture of compassion, accountability, and excellence aligned with Serenity's mission and values.

Qualifications

  • 6-10 years of Director level experience leading large teams in a high-growth, sales and service-driven environment; startup or early-stage company experience strongly preferred.
  • Proven experience within a call center or high-volume inbound communications environment across multiple channels (phone, AI, email, chat, social).
  • Strong ability to identify, coach, and measure critical competencies and performance metrics.
  • Genuine passion for supporting individuals struggling with mental health challenges.
  • Demonstrated judgment and decision-making skills, with the ability to prioritize effectively in a fast-paced environment.
  • Alignment with Serenity's mission and ability to translate it into operational priorities.
  • Self-driven, proactive, exceptional attention to detail, and motivated by continuous improvement.
  • Excellent customer service, communication, and problem-solving skills.
  • Comfortable communicating and collaborating with professionals at all levels.
  • Ability to travel as business needs requires, currently averages 1 week per month.

Benefits

  • Competitive pay
  • Medical, dental, and vision insurance (Serenity covers 90% of the premium)
  • Life insurance
  • Flexible Spending Account (FSA)
  • Paid time off, Sick pay, and 401(k)
  • 10 paid major holidays
  • Bi-weekly paid team treats & lunches
  • Onsite fitness center

Who We Are

Serenity Healthcare empowers patients with advanced medical technologies that provide long-term relief-even when traditional treatments have not succeeded. We are deeply committed to delivering the highest-quality patient experience. This commitment starts with our people.

We invest in our employees and foster a culture that is people-centric, collaborative, positive, proactive, and rich with opportunities for both personal and professional growth.

Apply