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We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

We are seeking a forward-thinking Business Operations professional to drive operational excellence, analytics, technology adoption, and continuous improvement across our Indianapolis District.

This role serves as a strategic partner to district leadership and requires a unique blend of leadership influence, analytical capability, and technical expertise. The successful candidate will leverage data, reporting, AI-enabled technologies, and process improvement methodologies to enhance operational performance, support business decision-making, and improve the employee and customer experience.

We recognize that exceptional candidates may come from a variety of professional backgrounds. While the responsibilities and expectations of this role are clearly defined, the final title may be aligned with the selected candidate's experience, technical expertise, and leadership capabilities.

Key Responsibilities

Business Operations & Performance

• Partner with district leadership to evaluate operational performance and identify opportunities for improvement.
• Analyze operational, customer, and financial data to support decision-making and drive measurable results.
• Support district excellence initiatives across Employee, Customer, Finance, and Operations.
• Facilitate Management Review Meetings and help drive accountability for improvement initiatives.

Analytics, Reporting & Customer Solutions

• Develop reporting, dashboards, and performance metrics that improve visibility and support business decisions.
• Partner with Sales, Pricing, Account Management, and Operations teams to support customer solutions and commercial initiatives.
• Utilize internal data to support customer reviews, visibility reporting, pricing discussions, and business development opportunities.
• Translate business needs into practical reporting and technology solutions.

Technology & Continuous Improvement

• Leverage Microsoft Copilot, AI-enabled technologies, automation, and digital solutions to improve productivity and operational performance.
• Champion adoption of new technologies, reporting tools, and process improvements across the district.
• Utilize advanced Excel, Power Query, and data analysis capabilities to improve efficiency and standardization.
• Lead continuous improvement initiatives through process mapping, root cause analysis, and corrective action management.

Training & Change Leadership

• Coach employees and leaders on reporting tools, AI-enabled technologies, operational processes, and best practices.
• Support technology deployments and organizational change initiatives.
• Serve as a resource and subject matter expert for process improvement, analytics, technology adoption, and operational excellence.

Qualifications

Required

• Strong analytical skills with the ability to interpret operational data, identify trends, and drive data-informed decision-making.
• Advanced proficiency in Microsoft Excel, including reporting, data analysis, Power Query, and process automation.
• Experience leveraging Microsoft Copilot and AI-enabled technologies to improve productivity and business processes.
• Ability to evaluate, implement, and drive adoption of digital solutions.
• Strong communication, facilitation, and presentation skills.
• Ability to influence change and build partnerships across multiple functional areas.
• Experience in process improvement, root cause analysis, and problem solving.

Preferred

• Bachelor's degree or equivalent experience in Business Analytics, Information Systems, Data Science, Engineering, Supply Chain, or a related field preferred, with an emphasis on leveraging data and technology to drive business performance.
• Experience with Power BI, SharePoint, Visio, or similar business intelligence and process improvement tools.
• Experience supporting customer reporting, pricing analysis, sales initiatives, or business development activities.
• Knowledge of Expeditors products, services, and operational processes.
• Previous experience in logistics, supply chain, freight forwarding, or related industries.

Core Competencies

• Business Partnership & Influence - Builds strong relationships, collaborates effectively, and drives positive change across the organization.
• Analytical & Strategic Thinking - Uses data and business insights to identify opportunities and support decision-making.
• Technology & Innovation - Embraces AI, automation, and digital solutions to improve operational performance.
• Operational Excellence - Demonstrates a continuous improvement mindset focused on quality, efficiency, and standardization.
• Communication & Development - Effectively communicates ideas, trains others, and helps teams adopt new tools and processes.

Additional Information

Expeditors offers excellent benefits, including:

• Paid vacation, holiday, and sick time
• Medical health plan
• Life insurance
• Employee Stock Purchase Plan
• Training and personnel development programs
• Long-term growth opportunities within the company
• Employee referral program bonus

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus