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Infographic showing various Weekend Ben Taub job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 67% Full Time, 26% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Senior Patient Liaison - Ben Taub

Harris Health System

Houston, TX • On-site

$26.87 - $34.26/hr

Part-time

Retirement

Posted 29 days ago

Harris Health System rating

7.9

Company rating: 7.9 out of 10

Based on 104 frontline employees who took The Breakroom Quiz

108th of 893 rated healthcare providers

Job description

About Us
Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.
At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.
Job Profile
Job Summary
The Senior Patient Liaison serves as an advocate for patients and/or family members with concerns regarding medical care and services provided within Harris Health System. The Senior Patient Liaison will track, trend, and analyze patient/visitor complaints and work with appropriate departments to develop improvement plans. The Senior Patient Liaison documents concerns, investigates all aspects of patient encounters including but not limited to medical care in order to facilitate the resolution of concerns and maximize patient and family satisfaction.
Minimum Qualifications
Education/Work Experience:
Bachelors in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy, or related field (and) Two (2) years Customer Service experience.
(OR)
Associates in in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy, or related field (and) Four (4) years Customer Service experience.
(OR)
High School Diploma/GED (and) Six (6) years Customer Service experience.
Language Skills: Spanish Preferred
Communication Skills: Above Average Verbal (Heavy Public Contact), Exceptional Verbal (e.g., Public Speaking), Writing /Correspondence, Writing /Reports
Proficiencies: Personal Computer
Job Attributes
Knowledge/Skills/Abilities: Analytical, Mathematics
Work Schedule: Weekends, Holidays, Flexible, Overtime, Travel
Benefits & EEOC
Harris Health System's benefits program is designed to provide you with more flexibility and choices in meeting your specific needs. Harris Health System's benefits program allows you to protect your income in case of illness, death and disability, and to help you save for retirement.
It is the policy of Harris Health System to provide equal opportunity for all applicants for employment regardless of political affiliation, race, color, national origin, age, sex, religious creed or disability. Applicants may request any reasonable accommodation(s) to participate in the application process.
Job Category
Professional

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About Harris Health System

Sourced by ZipRecruiter

Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes community health centers, same-day clinics, three multi-specialty clinic locations, a dental center, mobile health units and two full-service hospitals.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Houston, TX, US

Year founded

1966

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