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Weekend Agent Support Representative Jobs in Butler, PA

Armstrong Group

Customer Service Universal Agent

Butler, PA · On-site

$14 - $18.75/hr

An Armstrong Universal Agent supports our digital and next-generation television and streaming ... Meet or exceed CSR KPI targets: ATT, ACW, AHT, and FCR * Meet or exceed A360 call quality program ...

Armstrong Group

Customer Service Universal Agent

Butler, PA · On-site

$14 - $18.75/hr

An Armstrong Universal Agent supports our digital and next-generation television and streaming ... Meet or exceed CSR KPI targets: ATT, ACW, AHT, and FCR * Meet or exceed A360 call quality program ...

The Juris Agency

Managing Agent-Insurance

East Brady, PA · On-site

$65 - $95/hr

You will have the space to shape your daily schedule and the support to grow your professional ... Represent The Atlantic District at local events and participate in regional community networking.

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Weekend Agent Support Representative information

See Butler, PA salary details

$10

$19

$28

How much do weekend agent support representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for weekend agent support representative in Butler, PA is $19.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.68 per hour, depending on experience, location, and employer.

What is the difference between Weekend Agent Support Representative vs Customer Service Associate?

AspectWeekend Agent Support RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; some roles may require basic technical skillsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, remote support, or in-office settings, primarily during weekendsRetail stores, call centers, or office settings, with varied shifts including weekends
Industry UsageTelecommunications, tech support, retail, and service industriesRetail, hospitality, telecom, and service sectors
Search & Comparison IntentFocuses on weekend-specific support roles with technical or customer service dutiesGeneral customer service roles across various industries, including weekends

The Weekend Agent Support Representative typically handles technical or customer support tasks during weekends, often requiring specific technical skills. Customer Service Associates provide general support across industries, with flexible shifts including weekends. Both roles involve customer interaction but differ mainly in technical requirements and work settings.

What are the most commonly searched types of Agent Support Representative jobs in Butler, PA?

The most popular types of Agent Support Representative jobs in Butler, PA are:

What job categories do people searching Weekend Agent Support Representative jobs in Butler, PA look for?

The top searched job categories for Weekend Agent Support Representative jobs in Butler, PA are:

What cities near Butler, PA are hiring for Weekend Agent Support Representative jobs?

Cities near Butler, PA with the most Weekend Agent Support Representative job openings:

Weekend Agent Support Representative jobs near you

Customer Service Universal Agent

Armstrong Group

Butler, PA • On-site

$14 - $18.75/hr

Full-time

Retirement

Re-posted 4 days ago

Armstrong Utilities rating

8.4

Company rating: 8.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

18th of 101 rated telecommunications companies

Job description

An Armstrong Universal Agent supports our digital and next-generation television and streaming products, Internet and Telephone services. Communicating effectively with customers is of paramount importance in resolving inquiries in an effective, professional manner. Strong computer skills and experience with current technological trends are necessary for success in supporting a wide variety of services and consumer devices.
Next Paid Training Class start scheduled for: Monday, September 21, 2026
Apply now to be considered.
What's In It For You
  • Competitive hourly wage with free/discounted services
  • Award-winning, positive work environment
  • Benefit eligibility on your first day with low employee premiums that are far better than the industry average
  • Free Company services such as Internet, video, and telephone through Armstrong Cable. What's even better is you can enjoy discounted services from our affiliate companies
  • Opportunity for advancement
  • Employee recognition programs
  • 401(k) plan participation

What You'll Be Doing
  • Proficient handling of billing inquiries, video product troubleshooting, and product attributes.
  • Resolve internet troubleshooting calls including support of ethernet and wireless networks.
  • Provide continuing support for our current email customers as well as troubleshooting webmail and various software clients.
  • Isolate customer issues and direct inquiries appropriately regarding our telephone product.
  • Utilize various training materials and our internal tools to quickly and accurately diagnose and resolve customer issues.
  • Meet or exceed CSR KPI targets: ATT, ACW, AHT, and FCR
  • Meet or exceed A360 call quality program targets
  • Adhere to and support customer/company account security and privacy protocols
  • Efficient scheduling of Fiber conversions for eligible customers.
  • This list is not exhaustive and may be supplemented.

What You'll Need
  • Ideal candidates should have at least 6 months of experience in a Tech Support or Customer Service role.
  • Technology-related certifications or accredited degrees preferred.
  • Understanding of traditional Ethernet and wireless networks, as well as MoCA networks.
  • Strong typing, verbal and written skills are necessary for success.
  • Familiarity with desktop and mobile operating systems as well as security software packages.
  • Experience with troubleshooting third-party streaming services and apps.
  • Ability to quickly and effectively adapt to changes in the work environment.
  • Coachable person who is eager to learn new skills and take on new responsibilities.
  • Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts.

Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.

What Armstrong Utilities employees say

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